艾迪奥特曼
酒店前台接待常用英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。1．自己要做什么事时，就使用May I ~May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开？May I see your passport, please?请让我看一下您的护照好吗？May I know your nationality, please?请问您的国籍是什么？2． 麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。When would you like to visit Foshan?请问您想要何时参观佛山？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Who would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜欢哪一种房间？How would you like to settle your bill?请问您的账单如何处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.中午好，先生，欢迎光临佛山电子宾馆Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you?早上好，先生。这里是服务台，请问您需要服务吗？ 三）回答1.一般性的回答I see, sir.我明白了，先生。Certainly, sir.好的，先生。2.请对方再等一会儿Just a moment, please.请稍等。Thank you for waiting.您久等了，先生。I am very sorry to have kept you waiting.很抱歉让您久等了。Could you wait a little longer, please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I can’t do that.不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下。4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便。I would like to apologize for the mistake.为这个错误我深致歉意。5.客人对自己说“Thank you.”时回答You are welcome.不客气。Thank you, sir.谢谢您，先生。Thank you very much.非常感谢您。6.交给客人某些东西时，可以说Here you are.您要的东西在这里。Here is your room key.这是您的房间钥匙。Here it is.这是您的东西。7． 当客人准备离开时，可以说：Have a nice day.祝您有美好的一天。Please enjoy your stay祝您住宿愉快。We hope to see you again soon.希望不久能再次见到您。Thank you for staying with us.谢谢光临。8．当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。Pardon?对不起？Pardon me?对不起？I beg your pardon?对不起请再说一遍好吗？Could you repeat that, please?请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：“Hello, this is Information Desk.”您好，这里是问询处。“Information Desk speaking. May I help you?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number.不好意思，您打错电话了。This is the FOSHAN Electrcical Hotel,这里是佛山电子宾馆.如果是总线转错内线时，可以回答：This is Room Reservations. I’ll transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思，林先生现在外出。他应该会在下午5点左右回来。I am afraid Mr.Hao is on another line. Could you hold the line, please?不好意思，郝先生正在讲电话。请您在线上稍侯好吗？I’ll tell him to call you back when he returns.他回来时，我会请他回电。May I have your name and phone number, please?请告诉我您的大名和电话好吗？4.当会话结束时结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling.感谢您的来电。You are welcome, sir.先生，不客气。We look forward to hearing from you.我们静候您的佳音。Please contact me if you have any further questions.如果您有任何其他问题，请和我联络。三．柜台服务B=行李服务员（Bellman）C=服务员 (Clerk)H=客房服务员（Housekeeping）BC=领班（Bell Captain）G=客人（Guest）To the Front Desk.带客人到柜台B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.小姐，晚安。欢迎光临佛山电子宾馆。G: Thank you.谢谢你。B: How many pieces of luggage do you have?请问您有多少件行李？G: Just this three.只有这3件。B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗？G: Yes. That’s all.对，就这些了。B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.我来带您到柜台，这边请。我先将您的行李放在柱子旁边。G: I see, thanks.我知道了，谢谢。B: A bellman will show you to your room when you have finished checking-in.当您办好住宿登记时，行李服务员会带您到房间。G: OK. Fine.好极了。B: Please enjoy your stay.祝您住宿愉快。Taking a guest to the room
MIssinGLess
1) Good morning (afternoon, evening),sir (madam).早上好(下午、晚上好)，先生(夫人)2) How do you do? (-- how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )?(您的)一切都好吗？5) How are you getting on ( or along ) these days?这几天过得怎么样？6) How are you ? (- Fine, thank you. And you?)您的身体好吗？7) Glad (nice) to see you. 见到您很高兴。8) Welcome to our hotel. 欢迎到我们的酒店来！9) It's nice to meet you again, Mr. Johnson. 再次见到您太好了，约翰逊先生。10) Good –bye.(or bye-bye)再见！11) Good night.晚安(晚间告别用)12) Have a good rest.祝您休息好！13) See you later (tomorrow).以后(明天)见！14) Hope to see you again soon.希望不久再见到您！15) Have a good time.祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17) Please don't leave anything behind.请不要遗忘你的东西。18) Mind (or watch) your step!请走好！19) We wish you a pleasant journey.祝您旅途愉快！20) Have a nice trip!一路平安！21) All the best!万事如意。22) Take care!多保重！23) Good luck!祝您好运！24) Thank you (very much)谢谢您(非常感谢)。25) Thanks a lot.多谢。26) Thank you for coming.谢谢您的光临。27) Thank you for staying in our hotel.感谢您在我们饭店下榻。28) I'm very grateful to you.非常感谢您。29) It's very kind of you.谢谢，您真客气。30) You are (most) welcome.不用谢，不用客气。31) Not at all.不用谢。32) Don't mention it.不用谢。33) My pleasure.(or with pleasure)很高兴能为您服务。34) Glad to be of service.很高兴为您服务。35) At your service.乐意为您效劳。36) I'm sorry.很抱歉。37) Excuse me.对不起。38) I'm terribly sorry. It's my fault.非常抱歉，那是我的过错。39) I'm awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。40) Sorry to have kept you waiting.对不起，让您久等了。41) Sorry to interrupt you.对不起，打扰了。42) That's all right.这没什么。43) It doesn't matter.没关系。44) Never mind.不要紧，没关系。45) Let's forget it.算了吧！46) What can I do for you?我能为您干点什么？47) Can I help you?48) 我能为您干点什么？49) Is there anything I can do for you?有什么能为您效劳的吗？50) Just a moment, please.请稍等一下。51) Don't worry about it别担心。52) I beg your pardon?(or Pardon?)对不起，请再说一遍好吗？53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。54) Who is speaking, please?请问您是谁？(电话用语)55) I'll switch you to Room 1120.我马上给您接301房间。56) What number are you calling?请问对方什么电话号码。57) Who would you like to talk to?请问受话人姓名？58) Could you hold the line, please?请(拿着话筒)稍等一会好吗？59) Here are come letters for you.这是您的信。60) What a shame!多可惜！61) I'm sorry to hear that!听到这事我很难过。62) We are all sorry to hear of your illness.听说您病了都很担心。63) There, there, Now try not to get too upset about it.好啦，不要为这事太烦恼了。64) I wish you good health.祝您健康。65) Let me wish you every success.祝您一切顺利！66) Happy New Year!新年快乐！67) Merry Christmas!圣诞节快乐！68) Happy birthday to you!祝您生日快乐！69) Congratulations!祝贺您！(恭喜)70) My hearty congratulations!衷心祝贺您！71) As you wish(or like)随您的便。72) Certainly.当然可以。73) Of course.当然可以。74) Go ahead and do what you like.干吧，你喜欢干什么就干什么。75) I'm sorry, that's not allowed.对不起，这是不允许的。76) No, I'm afraid not.不，恐怕不行。77) Out of the question, I'm afraid.恐怕不可能。78) Walk straight ahead.一直往前走。79) Turn left(right).往左(右)转。80) Go upstairs(downstairs).上(下)楼。81) Take the lift to the third floor.乘电梯到三楼。82) The lifts are in the lobby near the main entrance.电梯间在大厅靠大门外。83) The bellman will show you the way to the banquet hall.大堂服务员将领您去宴会厅。84) There is a washroom at the end of the corridor.洗手间在走廊尽头。85) The post and cable service is opposite the bar.邮电所在酒吧对面。86) The bank is next to the shop.银行在小卖部隔壁。87) You can get your money changed at the cashier's desk.你可以收银外兑换钱。88) How much would you like to change?你要兑换多少呢？89) The rates of exchange are on the board there.兑换率写在那这的黑板上。90) There are some local products on sale here.这里出售一些地方产品。91) It's sold by weight(yard, meter…)这个按重量(码，米……)计价出售。92) Sorry, it's sold out.对不起，卖完了。93) How do you like this?您看这个怎么样？94) What about that one?你看那个好吗？95) Here is your change.这是找您的钱。96) Here is your receipt.这是你的收据。97) Air mail or ordinary mail? 是航空信还是平信？98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。99) The travel agency in the hotel takes all kinds of booking.饭店的旅行社代办各种预订票。100) Please don't smoke here. 请不要在这里抽烟。
L美食诱惑
酒店常用英语500句Part one : general expressions 1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人） 2) How do you do? (-- how do you do ?)您好！ 3) Hello (or hi )!您好！ 4) How is everything (with you )? （您的）一切都好吗？ 5) How are you getting on ( or along ) these days ?这几天过得怎么样？ 6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？ 7) Glad (nice ) to see you . 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来！ 9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。 10) Good –bye.(or bye-bye)再见！ 11) Good night.晚安（晚间告别用） 12) Have a good rest.祝您休息好！ 13) See you later (tomorrow). 以后（明天）见！ 14) Hope to see you again soon. 希望不久再见到您！ 15) Have a good time. 祝您过得愉快！ 16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！ 17) Please don’t leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step! 请走好！ 19) We wish you a pleasant journey. 祝您旅途愉快！ 20) Have a nice trip!一路平安！ 21) All the best!万事如意。 22) Take care!多保重！ 23) Good luck!祝您好运！ 24) Thank you (very much) 谢谢您（非常感谢）。 25) Thanks a lot.多谢。 26) Thank you for coming. 谢谢您的光临。 27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 28) I’m very grateful to you. 非常感谢您。 29) It’s very kind of you. 谢谢，您真客气。 30) You are (most) welcome. 不用谢，不用客气。 31) Not at all.不用谢。 32) Don’t mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。 34) Glad to be of service. 很高兴为您服务。 35) At your service.乐意为您效劳。 36) I’m sorry.很抱歉。 37) Excuse me.对不起。 38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的过错。 39) I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 对不起，让您久等了。 41) Sorry to interrupt you. 对不起，打扰了。 42) That’s all right.这没什么。 43) It doesn’t matter.没关系。 44) Never mind.不要紧，没关系。 45) Let’s forget it.算了吧！ 46) What can I do for you? 我能为您干点什么？ 47) Can I help you? 48) 我能为您干点什么？ 49) Is there anything I can do for you? 有什么能为您效劳的吗？ 50) Just a moment, please. 请稍等一下。 51) Don’t worry about it别担心。 52) I beg your pardon?(or Pardon?) 对不起，请再说一遍好吗？ 53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。 54) Who is speaking, please? 请问您是谁？（电话用语） 55) I’ll switch you to Room 1120. 我马上给您接301房间。 56) What number are you calling? 请问对方什么电话号码。 57) Who would you like to talk to? 请问受话人姓名？ 58) Could you hold the line, please? 请（拿着话筒）稍等一会好吗？ 59) Here are come letters for you. 这是您的信。 60) What a shame!多可惜！ 61) I’m sorry to hear that! 听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都很担心。 63) There ,there, Now try not to get too upset about it. 好啦，不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切顺利！ 66)
优质英语培训问答知识库
