sanmoyufeng
1、电话铃响时
The phone's ringing/There's the phone. / There's a phone call for you.电话响了。/有电话。/有找你的电话。
Could you get it?/is someone going to get that?/Somebody answer the phone!谁能去接一下电话？/你去接吗？/快去接电话！
A: There goes the phone again. It's ringing every two minutes!!
B: Let it ring. The machine will pick it up. I'm screening my calls.
电话又响了。它每两分钟就响一次！！
让它响吧。机器会自动应答的。我正在过滤电话。
2、接电话时
确认对方身份 Who's this?/May I ask who's calling, please? /May I have your name?/
Who am I speaking to? / May I ask who I am talking with?
您找哪位？/您要跟谁通话？
Who are you calling? / Who would like to speak [talk] with?
回答自己身份 speaking/ this is she/he
May I speak to Tom?
This is he./speaking
3、询问打电话的事由
今天有什么需要我帮忙的？
How can I help you today?
什么事？/有什么事？
What is it? / What's up?
May I ask what this is in regards to?/What does this concern?我能问一下是什么事吗？
4、陈述事由
I'd like to discuss something with you.我想跟你谈一些事情
I'm calling to see if you'd like to go out with me sometime.我打电话是想问一下你想不想某个时间和我出去。
I am calling about some issues with my credit card.我打电话过来想问一些关于信用卡的问题
I'd like to make sure we're both on the same page here regarding our company's policy.我想确定我们俩对我公司的政策意见一致。
5、告知对方待自己确认之后再打过去
I'll call you back after I run this by my boss. 我向老板汇报之后再给你回电话。
Can I call you back on this? Maybe in a few days?我再打电话告诉你，好吗？或许过几天？
I need to double-check my documents. Can you give me some time to look over the figures?我要再检查一下我的资料。能给我一些时间再检查一下那些数据吗？
I'll get back to you as soon as I find out.我弄明白了马上给你回电话。
I'll call back in a bit.我过一会儿再打过来。
6、想和某负责人（部门）通话时
Is this the right department for...?
is this the right department for returning a product?这里是负责退货的部门吗？
Is this the right number to call for information?这是负责信息咨询的电话吗？
I'm sorry. You've got the wrong department对不起，你找错部门了。
7、确认对方是否在听
Did you get that? / Do you understand?你记下了吗？/你明白了吗？
Are you listening to me? / Are you paying attention?你在听我说话吗？/你在注意听吗
8、请对方再说一遍
I didn't catch that last part.我没听明白最后一部分。
Could you repeat that, please? /One more time, if you don't mind.如果不介意的话，请再说一遍。
Please speak slower /more slowly. 请说得慢一点儿
9、表示自己明白了
I think I got it. / Yeah, I got everything.
10、询问是否要写下来
Are you writing this down?/Are you ready to write this down?/do you have a pen to write it down?
你要写下来吗？/你准备好写下来了吗？
11、没听清或电话信号不好时
I can't hear you./Your voice keeps fading out./I'm only catching parts /bits/pieces of what you're saying.
我听不见。/你的声音总是时高时低。/我只能断断续续听到你的话。
Are you there? Hello? Oh, you're still there. I thought I lost you.
你还在吗？喂？哦，你还在呢。我以为断线了呢。
I’m sorry. You are breaking up. Can you repeat that?
不好意思，你那边断断续续，可以重复一遍吗？
I am having really bad reception. Can you repeat that?
我这边信号不好，你能重复一遍吗？
Could you please speak a little more slowly，please?
（非正式）can you spell that?
（正式）Would you mind spelling that for me, please?
请对方声音大一点
Would you mind speaking up, please?
12、请对方稍等一下
（非正式）Hang on a second.等下
（正式）Would you mind hold on a moment, please?请稍等一下
13、需要留言时
Can I leave a message?能留言吗？
14、询问如何联系某人
You can reach me at this number.你可以打这个电话找我
15、挂电话时
It’s been great talking to you! Have a nice day!
和你谈话很愉快！祝您愉快！
马路小花
况 (一) 打电话的人找的是你自己 打电话来的人 你 (接电话的人) Is Daisy there? (Daisy 在吗?) Speaking. 我就是。 This is she. 我就是。 (注: 男的用 "This is he.") You're speaking/talking to her. 你正在跟她说话。 (注: 男的用 "You're speaking/talking to him.") This is Daisy. 我就是 Daisy。 That's me. 我就是。 情况 (二) 打电话的人要找的人不在 打电话来的人 你 (接电话的人) May I speak to Mr. Gates? (请问 Gates 先生在吗?) He's not here right now. 他现在不在这里。 He's out. 他出去了。 He's in a meeting right now. 他现在正在开会。 You've just missed him. 你刚好错过他了。 He's just stepped out. 他刚好出去了。 情况 (三) 打电话的人要找的人不在, 问对方是否要留言 打电话来的人 你 (接电话的人) Can I talk to Mark? (我可以跟 Mark 讲话吗?) He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗? 情况 (四) 打电话的人问他要找的人何时回来 打电话来的人 你 (接电话的人) Do you know when he will be back? 你知道他什么时候会回来吗? I'm sorry. I don't know. 抱歉, 我不知道。 I have no idea. 我不知道。 He should be back in 20 minutes. 他应该二十分钟内会回来。 情况 (五) 打电话的人问他要找的人在哪里 打电话来的人 你 (接电话的人) Do you have any idea where he is? 你知道他在哪里吗? Sorry. I don't know. 抱歉, 我不知道。 He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码? 情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言 打电话来的人 你 (接电话的人) Can I leave a message? 我可以留个话? Yes. Go ahead, please. 可以, 请继续。 Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。 Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。 情况 (七) 接受对方留言时听不清楚, 希望对方重复 打电话来的人 你 (接电话的人) When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我? Can you repeat again, please? 能不能请你再重复一次? (Say) Again, please? 再说一次好吗? Pardon? 抱歉。(请再说一次) Come again, please? 再说一次好吗? I'm sorry? 抱歉。(请再说一次) 情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言 打电话来的人 你 (接电话的人) May I leave a message? 我能否留个话? You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。 If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。 情况 (九) 打电话的人要找的人是别人, 请对方稍等 打电话来的人 你 (接电话的人) Is Brandon there? Brandon 在吗? Yes, he is. One moment, please. 他在。请稍等。 Hold, please. 请稍等。 Hold on, please. 请稍等。 Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗? 情况 (十) 对方打错电话 打电话来的人 你 (接电话的人) Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗? Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker? 抱歉, 这里没这个人。 I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话了。 What number did you dial? 你打几号? 情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话 打电话来的人 你 (接电话的人) Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。 Sure. I'll go get her. 当然! 我这就去叫她。 情况 (十二) 电话没人接(或录音机) 旁人 你 (接电话的人) Is he there? 他在吗? No one is there. 没人在。 Nobody answered. 没人接。 No. I got the answering machine. 没有! 是录音机。 情况 (十三) 电话打不通 旁人 你 (接电话的人) Did it go through? (电话)打通了吗? The line was busy. 电话忙线。 I got the busy signals.. 电话忙线。 情况 (十四) (因自己忙等原因)请别人去接电话 甲 乙 Paul, can you answer the phone? I'm busy. Paul, 你能不能去接电话? 我在忙。 Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接。 Yes, dear. 是的, 亲爱的。 情况 (十五) 接到无人电话(就是打来了却不说话的那种) 旁人 你 (接电话的人) Who called? 谁打来的? No one. He hung up on me. 没人。他把电话挂了。 Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。
透明的黑布
用英语来打电话，比起直接用英语与人对话要容易得多得多了。下面是我给大家整理的打电话的英语口语对话，供大家参阅!
1.It'sjustthematteroftheschedule,thatis,ifitisconvenientforyourightnow.
我只想讨论一下日程的问题，就是现在你们是否方便。
2.Wewilldoourbesttoshipthegoodsasearlyaspossible，andwefeelsurethattheshipmentwillbesatisfactorytoyouineveryrespect.
我们将尽力早日装运，并相信你方对这批货物会全方位满意。
3.Ibelievethatourpleasurecooperationovertheyearshasprovedustrustworthypartners.
我相信多年的友好合作，我们已经成了可信赖的伙伴。
4.Ican'tsayforcertainoff-hand.
我还不能马上说定。
5.I'mafraidthatwon'tbepossible,muchaswe'dliketo.
尽管我们很想这样做，但恐怕不行了。
6.Thankyouforyourcooperation.
谢谢你们的合作。
7.Webelievethatthequalityisthesoulofanenterprise.
我们认为质量是一个企业的灵魂。
8.Qualityisevenmoreimportantthanquantity.
质量比数量更为重要。
9.Ithinkwemaybeabletoworktogetherinthefuture.
我想也许将来我们可以合作。
10.Wewouldbegladtostartbusinesswithyou.
我们很高兴能与贵公司建立贸易往来。
11.Ourproductiscompetitiveintheinternationalmarket.
我们的产品在国际市场上具有竞争力。
12.Pleasebeawarethatthisisacrucialissuetous.
请了解这一点对我们至关重要。
13.Thisisourcommondesire.
这是我们的共同愿望。
14.Onbehalfofourcompany，I‘dliketosayhowdelightedwearetoreceiveyouhere.
谨代表我方公司，很高兴地在此迎接你
15.Idohopeyouwillvisitussomedaysoonsothatwemayreturnyourkindnessandhospitality.
我希望您们将可以很快访问我们，以便我们回报您们的热情招待。
第一部分、自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。
(1) 请稍待片刻。
Just a moment, please.
(2) 请别挂断。我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.
(3) 请等一下。我找个人来听。
Hold on, please. I’ll get someone to the phone.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码?
I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
第二部分、接电话的开场白： 拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗?
Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安。这里是大安商业银行。我能为您效劳吗?
Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先锋电子。我是吴玛莉。
Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。这里是王公馆。
Hello. This is the Wang residence.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。
Wenkai Yang. Speaking.
第三部分、问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
(1) 请问找哪位?
Who do you want to talk [speak] to?
(2) 您找哪位?
Who would you like to speak with?
(3) 请问受话人的尊姓大名?
The name of the person you are calling, please?
(4) 你要打给哪位?
Who are you calling?
第四部分、请教对方的大名：在接听老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理。
(1) 请问是哪位?
Who’s calling, please?
(2) 请问您哪位?
Who’s speaking, please?
(3) 请教大名好吗?
May I have your name, please?
1.Hello,is this 4474716?
喂，是4474716号吗?
2.I'd like to speak to Mr.Wang.
我想和王先生讲话。
3.I'm sorry.Mr.Wang is out right now.
对不起，王先生现在不在。
4.May I know when he'll be back?
您能告诉我他什么时候回来吗?
5.This is his wife speaking.
我是他的妻子。
6.Can I take a message for him?
要我转告吗?
7.May I have your name,please?
请问您是谁?
8.Is he available?
他能接电话吗?
9.I'll just find out for you.
我给您看看他在不在?
10.Hello,are you still there?
喂，您没挂断吧?
11.Who is that speaking?
请问您是谁?
12.I'm so sorry that I made such an early phone call.
对不起我这么早打电话。
13.Who do you wish to talk to?
您要找谁呀?
14.Is Sue James in?
休·詹姆斯在吗?
15.Hello!Is Sue there?
喂!是休吗?
16.Yes,speaking.
是的，我就是。
②没找到人
17.Beijing Trading Campany.May I help you?
北京贸易公司。请问有何贵干?
18.We have two Zhongs.
我们这里有两位先生姓钟。
19.Is that Bob Zhong,or John Zhong?
你要接Bob钟，还是John钟?
20.I'm sorry,he's not in the office now.
很抱歉，他现在不在办公室。
