前厅服务英语培训

多听多说多练习啊··呵呵 英语都是这样的 你主要是口语上的交流你其实交流多了就只到了 你先要背单词增加点词汇量大概的你要知道他说的某个词是什么意思，你也可以根据但是得场景来大概的猜测一般的交流不难的，加油！！！我姐姐之前也是，报班在 新奇 IELTS 培训的，外教就教他们学习的方法很不错的

酒店前厅英语：前厅服务常用口语酒店前厅英语（一）welcometoourhotel.欢迎光临。canihelpyou?我能帮您忙吗？whatkindofroomwouldyoulike,sir?先生，您要什么样的房间？pleasewaitamoment.ihavetocheckifthereisaroomavailable.请稍等，我查一下有没有空房。酒店前厅英语（二）enjoyyourstaywithus.希望您在我们这里住的愉快。mayiknowyournameandyourroomnumber,please?我可以知道您的名字和房间号码吗？excuseme,sir,couldyouspellyourname?请问您的名字如何拼写？here’syourroomkey.这是您的房间钥匙。酒店前厅英语（三）i’msorrytokeepyouwaiting,sir.whatcanidoforyou?先生，对不起，让您久等了。我能为您做点什么吗？pleasewaityourturn.请排队等候。mayiknownyourname,please?请问尊姓大名？（不认识客人时用）i’msorry,sir.ourhotelroomsareallbookedatthismoment.wehavenovacancy.对不起，先生。我们已经客满，没有空房间。酒店前厅英语（四）don’tmentionit.mypleasure.请不要客气，我乐意效劳。haveagoodrest,sir.先生，请好好休息。goodmorning,sir.canibeofservicetoyou?早安，先生。我可否为您效劳？amoment,please.iwillbewithyouassoonaspossible.请稍等片刻。我将尽快帮您办。酒店前厅英语（五）hereisyourbill,sir.先生，这是您的帐单。pleasewaitamomentwhileicalculateyourbill.请稍等片刻，我立刻就把您的帐单结算出来。weacceptthefollowingcreditcards,madam.小姐，我们接受以下几种信用卡。pleasesignhere,sir.先生，请在这签上您的名字。酒店前厅英语（六）wehopeyouwillcomestaywithusagain.希望您再光临我们酒店。wouldyoupleaseexchangeusdollarsforrmb.please?麻烦您替我将美元兑成人民币好吗？theratesofexchangeareontheboard,sir.先生，请参考告示牌的外币兑换价。i’msorrybutwedonotexchangehongkongdollarsintojapaneseyen.对不起，我们不能将港币换成日元。酒店前厅英语（七）pleasecouldiseeyourpassportorotheridentification,madam?小姐，请出示您的护照或其它身份证明文件。besuretokeepit.请好好保存。pleasecheckit.请点一下。

自学如果不行的话呢，那就报班吧你主要是要学习酒店口语，你可以试试这个呀，蛮好的说

Receiving a walk-in guest. 为散客登记　　How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位？　　What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？　　Just a moment, I have to check if there’s a room available XX Mr./Mrs.　　XX先生/小姐，请稍等，我看看有没有空房。　　Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。　　We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。　　Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？　　You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？　　Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。　　Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。　　Would I ask you to put your name in block capital? XX Mr./Mrs.　　XX先生/小姐请用大写字母写您的名字，好吗？　　May I have your occupation, please? 请问您的职业？　　Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。　　Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.　　XX先生/小姐，能出示一下您的护照吗？　　I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.　　XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。　　How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款？　　How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？　　How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.　　XX先生/小姐，您付现金还是用信用卡付账？　　Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。　　Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.　　XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？　　May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.　　XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？　　Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.　　XX先生/小姐能告诉我您的离店日期吗？　　Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。　　The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.　　XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。　　I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。　　As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.　　按酒店规定，没有预订的客人得付一天房费作为押金。　　Would you like a smoking or non-smoking room , XX Mr./Mrs.?　　XX先生/小姐，您需要一间吸烟房还是不吸烟房？　　XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.　　XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。　　Please remember to return your key before you leave our hotel , XX Mr./Mrs.　　XX先生/小姐，在您离开酒店前，请记住归还钥匙。　　Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.　　先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。　　The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.　　XX先生/小姐，我们的退房时间延迟到下午2：00。　　XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？　　XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？ 内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yo 　　Registering a tour group 为团队登记　　XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？　　I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.　　XX先生/小姐，我想确认一下贵团的预订和日程。　　Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？　　You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.　　XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？　　XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。　　XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.　　XX先生/小姐，您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。　　XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?　　XX先生/小姐，如有变化，请通知前台。