小南子zzz
电话:前台:hello, ###(自己公司名),who's that speaking? 来电者:Jay from IBM, J-A-Y, Jay 前台:Concerning? 要是找谁,你就把电话转给某某,这样说”Ok, I'll transfer to ##" 要是有事情,那个人不在,就给他留言,这样说“Well, ##is not in the office, could i leave a message for you?" 上门访客的:hello, may I help you?找人,就问有预约吗,这样说“Do you have appointment with Mr. ##?"有的话,就说”This way please." 带领客人到受访人的办公室。