nanaxuanku
抱怨和索赔信函（Complaints & Claims ）的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。 书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚 、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。 1） For Delay in Shipment (由于发货延迟而抱怨) Dear Sirs , The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere. Please look into the matter as one of urgency and let us have your reply as early as possible . Yours faithfully, Jorn Thomas 亲爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。 请紧急处理此事，并尽快告知结果。 2） For Poor-Packing （由于包装不妥提出索赔） Dear Sirs , We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10%of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement . Sincerely yours , Jorn Thomas 亲爱的先生们：我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意 ，故我们不得不提出索赔。经检查，我们发现有10％的货物破损，而且一些也有严重磨损现象。很明显，这是由于包装不妥造成的。因此，我们无法以原价售出货物。 建议贵方依照发票金额给予20％的折扣，这是我们所建议降低的售价额度。如果贵方无法接受，我们将不得不退货，要求替换。 3） For Damage of Goods （由于货物损坏而抱怨） Dear Sirs, Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked . We trust you can understand that we expect the compensation for our dam aged goods . Yours faithfully, Jorn Thomas 亲爱的先生们：订单JT－8号我方于7月3日从贵处订购的玻璃器皿已于今早货运公司送到。装有货物的160个纸箱完好无损。但当我们小心打开检查时，发现有10箱玻璃器皿严重破损。相信贵处能理解我方要求对损坏货物进行赔偿。 4） For Incomformity（由于货物不符而抱怨） Dear Sirs , On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order . As I have several customers waiting , please arrange for the replacements at once. Faithfully yours, Jorn Thomas 亲爱的先生们：三月十二日我订购了一千二百件四十二号男式衬衣。但不幸的是，今天我们收到了完全不同的货物――儿童服装。我们想贵方一定搞错了，儿童服装是另一份订单。由于有几位客户在等货，故请贵方立即安排更换货物。 5） For Unacceptable Substitute （由于无法接受替代物而抱怨） Dear Mr .Cliff, During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back . Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitors have this reference book in hard-back in our cities). Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock. Very sincerely yours , Jorn Thomas 亲爱的克里夫先生：在过去的三个月中，我两次向贵方订购了相当数量的由罗伊所著的《便利的办公伙伴》一书，指定需要精装本。但贵方由于精装本缺货，两次寄给我的都是平装本。 值得庆幸的是，我仍卖出一些平装本，但越来越多的顾客索要精装本。（本对少有两家竞争者出售此书的精装本）。 随信寄上订单，购买75本《便利的办公伙伴》精装本。请无论如何，不要寄给我其它替代物。我现已大量平装本的库存。 6）For Shortweight (由于短重而要求索赔) Dear Sirs , We have just received the Survey Report from Shanghai Commodity Inspection Bureau evidencing that all drums of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. As the drums were intact , it is obvious that apple juice was short weight before shipment .Under such circumstances , we have to file a claim against you to the amount of RMB 850 plus inspection fee . we are enclosing the Survey Report No. TE(95)115 and looking for ward to your settlement at an early date . Yours faithfully . 亲爱的先生们： Jorn Thomas 我方刚刚收到上海商检局的栓验报告，证明所有苹果汁每桶少一至五公斤,总共减少三千公斤。由于果汁完好无损，显而易见，苹果汁估装运前就不够重量。在这种情况下，我方不得不向贵方提出八百五十元人民币的索赔，另加检验费用。现随信附上第TE（95）115号商检报告，希望早日解决这一问题。 7）For Over -Shipment （由于到货数量过多而抱怨） Dear Sirs, We thank you for promptness in delivering the Chinaware we ordered on 20th Dec .The number of cartons delivered by your carrier this morning was 360, whereas our order was for only 320. Unfortunately , our present needs are completely covered and we cannot make use of the extra goods .Please inform us by fax what we are to do with the extra goods . Yours faithfully , 亲爱的先生们：对于我方12月20日订购的瓷器，非常感谢贵方及时发货。然而，今早贵方承运人送来360箱货物，而我方只订购了320箱。很不幸，我方目前的需要已完全饱和，无法接受多余的货物。请传真通知我方如何处理。 8）、or Inferior Quality (由于质量低劣而抱怨) Dear Sirs, With reference to our Order No. 315, we are compelled to express our strong complaints for the inferior quality . Compared to the sample No . 169, the arrived self-adhesive correction tape is very transparent and does not satisfactorily cover the error being corrected . We shall be glad to have your explanation of this inferiority in the quality , and also to know what you purpose to do in this matter . Sincerely yours . Jorn Thomas 亲爱的先生们：关于我方第315号订单，由于到货质量低劣，我主被迫表达强烈的不满。同169号样品经较，此次运到的修改带稀薄，无法满意覆盖被改正的错误。我方希望贵方对这一情况加以解释，并告知贵方对此事的处理方法。 9）、For Errors in an Invoice(由于发票错误抱怨) Dear Sirs , When your sales representative, Helen Xu, called on me in late December ,she told me that you were offering a special price of $ 147 on the ,Wizard icemaker during the month of January .I ordered six on January 17, figuring the total amount of the order at $882.However ,the invoice that accompanied the shipment showed the amount due as $ 1098 .It is apparent that I was charged the regular price of $ 183 instead of the lower price I was promised . Im enclosing a check for $ 882 in payment of the order .Unless I hear from , you to the contrary ,I will assume that this is the correct amount and that my account is clear .If this is not the case ,I would like your permission to return the six Wizard icemakers to you at your expense . Sincerely yours , 亲爱的先生们:当贵方销售代表海伦·徐去年十二月底拜访我时,告知今年一月份奇术制冰机将以每台147美元的价格销售。我于一月十七日订购了六台，应支付882美元。然而，贵方的销售价常规价每台183美元，而并非所许诺的低廉价格。随函附上一张882美元的支票。除非我听到异议，否则我将认为款额正确、帐务已清。如果情形相反，请允许我退回六台奇术 制冰机，所需费用全由贵方支付。 10)、For Poor Performance on a Service Contract (由于服务质量差而抱怨) Dear Mr .Weidner . Contract No. 17854 You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel .After each conversation, service is improved for a short time , and then reverts .back to the old standard that brought abort my original complaints . I will summarize in this letter my previous discussions about your performance .You may wish to refer to our contract as you read my comments. 1. Windows :According to the contract ,all windows are to be cleaned once a month .This is not being done .Often from six to eight weeks elapse between cleanings .Even when the windows are cleaned ,the job is less than satisfactory . 2.Carpets: The carpets should be vacuumed after each workday .Although your service people do show up each day , their efforts can only be described as careless . 3.Miscellaneous : I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures , lavatories and ash trays , for example . I call your attention to paragraph 7c in the contract , Mr .Weidner , in which the provisions for revocation of the contract are described .I do not like to consider such a possibility , but I must have your written assurance that all provisions of the contract will be met . I will be pleased to meet with you once more to discuss the situation. I assure you that this a matter of some urgency to me . Yours faithfully, Jorn Thomas 亲爱的韦德罗先生：您会记得，在过去六个月中，我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后，服务质量在短时间内有所提高，但不久又退回到原先的水平。 在这封信中，我将就先前讨论问题做一概述。您在阅读此信时，也许需要参考我们的合同.1. 窗户：遵照合同，每月清洗一次所有窗户。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过，效果也不尽人意。2. 地毯：每个工作日之后，对地毯应真空吸尘。尽管贵方服务人员每天露面，但工作很不仔细。3. 各种事务：我可列举许多令人不满意的清洁工作，例如家具、卫生间、烟灰缸等等。韦德罗先生，请您注意我们合的每7c一段，有关终止合同的说明。我本人并不想考虑这种可能，但您是必须书面保证履行合同中的所有条款。我很愿意同您再次会晤，讨论目前情形。这事对于我至关重要，二盼急迫。
咖喱小周
索赔的英文是claim indemnity；demand compensation；claimant；claim settlement。
双语例句
1、我们按照合同索赔。
We claim indemnity in accordance with the contract.
2、保险公司拒付她提出的索赔款项。
The insurance company is refusing to settle her claim.
3、你可按保险单索赔。
You can make a claim on your insurance policy.
4、这宗诉讼案会为类似的索赔开启潘多拉魔盒。
This court case could open a Pandora's box of similar claims.
5、这可能影响你索赔的权利。
This may affect your entitlement to compensation.
茱莉亚罗伯杨
第一期:GeneralTerms
1.establishingbusinessrelation-建立业务关系
2.inquiry-询盘
英 [ɪn'kwaɪərɪ]美 [ɪnˈkwaɪri, ˈɪnˌkwaɪri, ˈɪnkwəri, ˈɪŋ-]
词典释义
n.探究;调查，审查;询问，质问，质询，追究;打听
3.offer-报盘
英 [ˈɒfə(r)]美 [ˈɔ:fə(r)]
词典释义
vt.提供，给予;提出，提议;出价，开价;表示愿意
vi.提议;企图，想要;供奉
n.提议;出价，开价;试图;求婚
4.counteroffer-还盘
英 ['kaʊntəɔ:fə]美 ['kaʊntəɔ:fə]
词典释义
n.还价，还盘，反建议
5.quantity-数量
英 [ˈkwɒntəti]美 [ˈkwɑ:ntəti]
词典释义
n.量，数量;定量，大批;数目;[语音学、韵律学]音量（指元音或音节的长短）
6.packing-包装
英 [ˈpækɪŋ]美 [ˈpækɪŋ]
词典释义
n.包装，打包;包装材料;（缝隙）填料
v.压紧(pack的ing形式);装满
7.timeofshipment-装运期
8.price-价格
9.discount-折扣
10.termsofpayment-支付条款
11.insurance-保险
12.commodityinspection-商品检验
13.acceptance-接受
14.signingacontract-签订合同
15.claim-索赔
16.agency-代理
17.commission-佣金
18.exclusivesales-包销
19.jointventure-合资企业
20.compensationtrade-补偿贸易
21.processingandassemblingtrade-加工装配贸易
22.thetermsofinternationaltrade-国际贸易术语
第二期:Establishingbusinessrelation建立业务关系
1.recommendation推荐、介绍
2.inform通知
3.enterintobusinessrelations建立业务关系
4.catalogue目录
5.foryourreference供您参考
6.specificinquiry具体询价
7.promptly立即
8.representative代表
9.chamberofcommerce商会
10.specializein专营
11.onthebasesofequalityandmutualbenefit在平等互利的基础上
12.pamphlet小册子
13.arangeof一套
14.makeoffers报价
15.importandexportcorporation进出口公司
16.silk丝绸
17.cottonpiecegoods棉布
18.blouse女衬衫
19.beofthelateststyle最新式样
20.financialposition财务状况
21.tradereputation贸易声誉
22. on display 展出
23. woolen knitwear 毛织品
24. garment 服装
25. meet with great favor 受欢迎
26. credit standing 信用地位
27. state-operated 国营的
28. currency, Chinese currency, British currency 货币，中国货币，英国货币
29. investment 投资
30. a long-term investment 长期投资
穿跑鞋的公主
索赔的英文为：claim demage.
中中释义：
索赔 [suǒ péi]。
[claim indemnity] 索取赔偿费。
根据合同,向外商提出索赔要求。
双语例句：
1、我们按照合同索赔。
We claim indemnity in accordance with the contract.
2、如何依据国家有关的法律法规及合同条款，处理好公路工程施工索赔问题，以维护业主和承包商的合法权益，是当前令人关注的问题。
How to according to the national regulations and some item of contract, we can deal with the claim indemnity in highway engineering construction which could support Legal rights of the owner and undertaker.
3、保险公司拒付她提出的索赔款项。
The insurance company is refusing to settle her claim.
4、你可按保险单索赔。
You can make a claim on your insurance policy.
招财KItty.
第一期:General Terms 1. establishing business relation-建立业务关系 2. inquiry-询盘 3. offer-报盘 4. counter offer-还盘 5. quantity-数量 6. packing-包装 7. time of shipment-装运期 8. price-价格 9. discount-折扣 10. terms of payment-支付条款 11. insurance-保险 12. commodity inspection-商品检验 13. acceptance-接受 14. signing a contract-签订合同 15. claim-索赔 16. agency-代理 17. commission-佣金 18. exclusive sales-包销 19. joint venture-合资企业 20. compensation trade-补偿贸易 21. processing and assembling trade-加工装配贸易 22. the terms of international trade-国际贸易术语 第二期:Establishing business relation 建立业务关系 1. recommendation 推荐、介绍 2. inform 通知 3. enter into business relations 建立业务关系 4. catalogue 目录 5. for your reference 供您参考 6. specific inquiry 具体询价 7. promptly 立即 8. representative 代表 9. chamber of commerce 商会 10. specialize in 专营 11. on the bases of equality and mutual benefit 在平等互利的基础上 12. pamphlet 小册子 13. a range of 一套 14. make offers 报价 15. import and export corporation 进出口公司 16. silk 丝绸 17. cotton piece goods 棉布 18. blouse 女衬衫 19. be of the latest style 最新式样 20. financial position 财务状况 21. trade reputation 贸易声誉 22. on display 展出 23. woolen knitwear 毛织品 24. garment 服装 25. meet with great favor 受欢迎 26. credit standing 信用地位 27. state-operated 国营的 28. currency, Chinese currency, British currency 货币，中国货币，英国货币 29. investment 投资 30. a long-term investment 长期投资 31. a profitable investment 有利可得的投资 32. a safe and sure investment 安全可靠的投资 33. a heavy investment 巨额投资 34. investment intent 投资意向 35. investment partner 投资伙伴 36. direct investment 直接投资 37. investment environment 投资环境 38. investor 投资者 39. enterprise 企业 40. joint venture enterprise 合资企业 41. cooperative enterprise 合作企业 42. exclusively foreign-owned enterprise 外商独资企业 43. state-owned enterprise 国营企业 44. collectively-owned enterprise 集体企业 45. individually owned enterprise 个体企业 第三期: inquiry 询盘 1. general inquiry 一般询盘 2. specific inquiry 具体询盘 3. dealer 商人 4. quotation 报价 5. sales department 销售部 6. purchase 购买 7. enquiry 询价 8. quote 开价 9. sample 样品 10. a long-term contractt 长期合同 11. discount 折扣 12. grant 批准 13. to make an inquiry for sth 对某物询价 14. to keep the inquiry on file 把询价记录在卷 15. to inquiry for sth 对某物询价 16. to inquiry about sth 询问某事 17. process 加工 18. guarantee, guarantor 保证, 保证人 19. delivery 交货 20. port of delivery 交货港 21. time of delivery 交货期 22. prompt delivery 即期交货 23. to effect delivery 办理交货 24. to make delivery 办理交货 25. to postpone delivery 推迟交货 26. to deliver sth to sb 把某物交付给某人 27. shipment 装船 28. to make shipment 装船 29. to receive shipment 接货 30. partial shipment 分批装船 31. prompt shipment 即期装运 32. time of shipment 装运期 33. offer 报盘报价 34. a firm offer 实盘 35. a counter offer 还盘 36. to accept an offer 接受报盘 37. to extend an offer 延长报盘 38. to renew an offer 更新报盘 39. to withdraw an offer 撤消报盘 40. the validity of an offer 报盘有效期 41. to make an offer 报价 42. to offer firm 报实盘 43. to offer subject to final confirmation 报盘以最后确认为准 44. specialize in 专门经营 第四期:Counter offer 还盘 1. counter offer 还盘 2. enjoy great popularity 享有盛誉 3. ready seller; quick seller; quick-selling product 畅销品 4. conclude business with sb. 与某人达成交易 5. close business, close a deal , close a transaction, close a bargain 达成交易 6. trade terms 贸易条件 7. trade agreement 贸易协定 8. trade fair 交易会 9. trade mark 商标 10. foreign trade对外贸易 11 trade in sth 经营某物 12. trade with sb.与某人交易 13. favourable price 优惠价格 14. favourable terms 优惠条件 15. quotation 行情 16. discount quotation 贴现行情 17. exchange rate quotation外汇行情 18. commission 佣金 19. a commission of....%; ....% commission.百分之几佣金 20. your ..% commission你的百分之几佣金 21. The above price includes your commission of 2%.上述价格包括你方2%佣金. 22. general practice 惯例 23. accept an order 接受订单 24. cancel an order 撤消订单 25. confirm an order 确认订单 26. execute an order 履行订单 27. a back order 尚未执行的订单 28. a fresh order 新订单 29. a repeat order 续订订单 第五期:Quantity 数量 1. weight 重量 2. metric ton 公吨 3. long ton 长吨 4. short ton 短吨 5. kilogram, kilo, kg 公斤 6. pound, lb 磅 7. ounce, oz 盎司 8. number 个数 9. piece 件 10. pair 双 11 dozen 打 12. ream 令 13. set 套 14. length 长度 15. area 面积 16. volume 体积 17. cubic meter 立方米 18. capacity 容积 19. litre 升 20. gallon 加仑 21. bushel 蒲式耳 22. metric system 公制 23. british system 英制 24. U.S.System 美制 25. gross weight 毛重 26. net weight 净重 27. shipping weight 装运重量 28. landed weight 卸货重量 29. theoretical weight 理论重量 第六期: Packing 包装 1. packaging 包装方法 2. blister packing 起泡包装 3. neutral packing 中性包装 4. skin packing 吸塑包装 5. hanging packing 挂式包装 6. catch sb's eye 引某人注目 7. mark 唛头 8. unlabelled packing 无牌的包装 9. in bulk 散装 10. in loose packing 散装 11 nude packing 裸装 12. bulk pack 整批包装 13. consumer pack 零售包装 14. large packing 大包装 15. inner packing, external packing, end packing 小包装 16. shrunk packaging, 压缩包装 17. foam-spary packaging 喷泡沫包装 18. gift-wrap 礼品包装 19. bag, sack 袋 20. jute bag 麻袋 21. polythelene bag, plastic bag 塑料袋 22. polythelene net 尼龙绳网袋 23. zippered bag 拉链袋 24. case, chest 箱 25. box 盒 26. wooden case 木箱 27. carton 纸箱 28. container 集装箱 29. rate 板条箱 30. fibre board case 纤维板箱 第七期: Packing(二) 包装 1. packet 小包 2. bale 包 3. bundle 捆 4. tin , can 罐头 5. basket 篮，篓，筐 6. bamboo basket 竹篓 7. bottle 瓶 8. wooden keg 小木桶 9. hogshead 大桶 10. iron drum 铁桶 11 cylinder 铁桶 12. barrel 琵琶桶 13. drum 圆桶 14. waterproof paper 防水纸 15. cellophone 玻璃纸 16. kraftpaper 牛皮纸 17. canvas 帆布 18. fibreboard 纤维板 19. nylon strap 尼龙腰子 20. plastic strap 塑料腰子 21. adhesive tape 胶带 22. stuffing material 填料 23. nylon plastic 尼龙丝 24. fermented plastic 泡沫塑料 25. paper scrap 纸屑 26. saw dust 木屑 27. tar paper 沥青纸 28. wax paper 蜡纸 29. slushing compound 润滑油 30. tarpaulin 油布、防水帆布 第八期:Shipment 装运 1. backlog 积压而未交付的订货 2. terms of shipment 装运条件 3. prepare goods 备货 4. load 装货 5. unload 卸货 6. board 木板，板，船舷 7. on board 在船（或车、飞机）上 8. steamer 轮船 9. space of a steamer舱位 10. shipping department 运输部门 11 liner 班轮，班机 12. book up （票、车位、舱位等）订完 13. tranship 转运 14. transhipment 转载 15. Force Majeure 人力不可抗力 16. European Main Ports --EMPs 欧洲主要口岸 17. vessel 船；飞船；飞机 18. the first available vessel 第一艘可订到的船 19. call at 停泊 20. duly 按期地，按时的 第九期: Price 价格 1. Price terms 价格条件 2. bargain 讨价还价 3. currency 货币 4. on the low side 价格偏低 5. market price 市场价 6. current price 现行价 7. floor price 底价 8. make a bargain with sb 与某人成交 9. drive a hard bargain over sth. 为某事拼命讨价还价 10. a bargain sale 廉价出售 11. rock-bottom price 最低价 12. F.O.B 船上交货 13. C.I.F. 成本加保险费，运费价 14. CFR 成本加运费价
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