danyanpimmwo
a--客户服务b---顾客 a：***（公司名字你编一个吧）Leather Industry Company,may I help you?(如果不是在电话中进行的就删掉第一个小分句) b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it. a:I'm so sorry for that,but when did you buy it? b:About two months ago,at that time,I was very content with the bag although it's a bit expensive. a:Sorry,the deadline is up,so we can't accept refunding your payment. b:Oh,how unlucky I am,but you should provide me a solution,right? a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok? b:That sounds good,let's make the deal. a:Thanks for your understanding and cooperation.Bye! b:Bye. 供楼主参考.
刀剑如梦1
「客服」英文例句整理！客服中心常见英文用语你是否也时常打电话到客服中心询问产品资讯或是意见回馈呢？客服人员在回应你的问题时，通常会使用公司所规定的标准回答，温和的语气配上礼貌的回复，能让顾客感觉受到尊重。Engvid的讲师Rebecca则提出了两种不同的客服人员回应方式，一位是较为不友善的Robert，而另一位则是亲切待人的Patricia，不仅让你能熟悉英语的客户服务对话，也提醒你无论是客服人员或是顾客，都应该要以礼待人喔！1.Robert(rudeemployee)(1)Yes/Huh?喂？(2)Whatdoyouwant?你需要什么？(3)Waitaminute.等一下。(4)What?Huh?Can’thearyou.什么？啊？我听不到。(5)Whatelse?Isthatit?还有其他的事吗？没有了吗？(6)Gimmeyeremail.(Givemeyouremail.的口语形式)给我你的电子信箱。(7)Howmanyboxesdoya(you的口语形式)want?你需要几箱？(8)Howdoyouwannapay?你要怎么付款？(9)Okay.Bye!好，再见！(1)Hello/Goodmorning.哈罗！/早安。(2)MayIhelpyou?HowcanIassistyou?有什么我能帮得上你的地方吗？(3)Justamoment,please.请稍等。(4)I’mafraidIdidn’thearwhatyousaid.Couldyouspeakalittlelouderplease?我无法听见您的声音。可以请您再说得大声一些吗？(5)Willtherebeanythingelse?请问还有其他需求吗？Willthatbeall?请问您的问题就是这些吗？IsthereanythingelseIcanhelpyouwithtoday?请问您还有其他需要我帮忙的地方吗？(6)MayIhaveyouremailplease?可以请您给我您的电子信箱吗？(7)Howmanyboxeswouldyoulike?请问您需要多少箱？(8)Howwouldyouliketopay?Howwillyoubepayingtoday?请问您今日要如何付款？(9)Thankyouverymuch.Haveaniceday.非常谢谢您。祝您有美好的一天！callcenter,customerservice,polite,rude,客服英文,客服英文例句,客服英文对话,客服英文常见例句
北冰洋的海豚
Communication plays a significant role in our daily life, especially in modern society. Since we get along with other people in every field, we must learn how to communicate with people effectively. Effective communication should be planned carefully. First, speak slowly and briefly in order to make ourselves understood completely. Second, express ourselves in all sincerity and with warmth. Third, concentrate on what the speaker says and appreciate his point of view. Moreover, we should give positive feedback by nodding or smiling while listening. Fourth, place ourselves in the place of others. As far as I'm concerned, I communicate with other people in a positive way whether I'm in a merry mood or not. And I often express my own opinion genuinely and sincerely.在日常生活中沟通扮演着重要的角色，尤其是现代社会。从我们在各个领域里与他人相处，我们必须学会怎样和别人有效的沟通。有效沟通因该要认真地计划。第一、简明的说，慢慢的说，以便于我们能够完全被听懂理解。第二，我们应把自己表达的尽量诚恳而热情。第三，从对方的角度出发，专注于对方所说的内容。还有，我们在倾听的时候应该通过点头或者微笑给与积极的回应。第四，还要换位思考。就那我来说，我总是能用积极的方式和对方沟通，不管我心情好坏。而且我经常真诚和诚恳地表达我自己的观点。
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