细毛1015
投诉信&回复信投诉信写作基本套路： Dear 首段：表明写作意图以及与收信人的相关性； 中间段：写明原因，提出具体方案，并且希望得到解决； 结尾段：希望得到回复，并且表示感谢 投诉信写作模板： Dear Sir or Madam: I am very happy that „„, but it is a pity to inform you that„„Generally speaking/I must explain the main reason for my disappointment. Firstly„„. Secondly,„„. Last but not least,„„These problems have affected my normal life, to remedy this situation/address these problems, I suggest making the following changes. Before I take any further actions, I do hope you will take this matter into consideration seriously. I am looking forward to hearing from you soon. Yours sincerely, Li Ming 投诉信写作可用句型： ※ We would like to draw your attention to something you have obviously failed to notice. ※ There are some problems with „that I wish to bring to attention. ※ I am writing to express my concern/dissatisfaction/disappointment about ※ To remedy/rectify the matter/situation, I suggest making the following changes. ※ To improve the situation/solve the problem, it is advisable for you to take the following measures.※ I hope that it will review its management system, with the view to providing better service to the public. 模拟题1： Directions: You bought a digital camera in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your complaints and suggest a solution. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use “Li Ming” instead. Do not write the address. Sample： Dear Manager, I am writing to express my disappointment about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera’s operation for only two hours. These problems have affected my normal life. Therefore, I wish to exchange it for another camera or declare a refund. Before I take any further actions, I do hope you will take this matter into consideration seriously. I am looking forward to hearing from you soon. Yours sincerely, Li Ming
小兔菲宝宝
英文投诉信 （一）
［Directions］： Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir,
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.
Yours faithfully,
Li Ming
英文投诉信 （二）
Dear Mr. Chang:
On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Li Ming
英文投诉信 （三）
dear sir:
with reference to our order no. w98, the120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that20 sets were badly damaged.
the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
we shall be glad if you will replace all20 sets as soon as possible. meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
yours sincerely,
li ming
优质英语培训问答知识库
