狐狸的小屋
外贸必备：商务英语邮件常用表达大集合
英语商务邮件对外贸人员来说是绝对会接触到的，下面我整理了一些商务英语邮件常用表达语，希望能帮到大家!
希望尽快得到您的回复。
I’m looking forward to your early reply.
Your promote reply will be greatly appreciated.
Your early reply will be highly appreciated.
谢谢。
Thanks a lot.
Thank you very much.
Many thanks. (*用于关系熟悉的同事朋友间。)
希望您一切都好/万事如意。
I hope everything goes well with you.
I wish you all the best.
附件是……，请参阅。
Please kindly find the attached ……
Attached please kindly find the ……
Enclosed is the ……, please kindly find it.
Attached you will find……
我已经收到您的邮件。
I have received your email (yesterday/last week/this morning……).
Your email has been received.
非常感谢您的回信。
Thanks very much for your early reply.
Thank you for your email.
我明白您的意思。
I know what you mean.
I understand what you mean.
Got it. (*非常口语化，适合于关系很熟悉的同事朋友之间。)
我不太明白您的意思。
I do not quite understand what you meant.
I have some problem understanding what you meant.
能具体解释一下么?您能在说的清楚一点么?
Could you please put it in a clearer way?
Could you please explain it in detail?
Could you please further explain it?
What do you mean exactly by saying……?
如有问题，请随时和我联系。
Contact me if you have any problem.
If there is any uncertainty, feel free to contact me.
Call me if you have any problem.
如有建议，请指出。
Please let me know if anything needs to be improved.
Your advice/suggestion will be greatly appreciated.
我会进一步修改/检查的。
I will further modify it.
I will further check it.
一旦确认，我会立刻/第一时间通知您的。
Once confirmed, I will let you know immediately.
Once confirmed, I will notice you ASAP. (*ASAP=as soon as possible 尽快)
1. Greeting message 祝福
Hope you have a good trip back. 祝旅途愉快。
How are you? 你好吗?
How is the project going on? 项目进行顺利吗?
2. Initiate a meeting 发起会议
I would like to hold a meeting in the afternoon about our development planning for the project A。 今天下午我建议我们就A项目的.发展计划开会讨论一下。
I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben。
我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空?
We’d like to have the meeting on Thu Oct 30. Same time。 十月三十号(周四)，老时间，开会。
Let’s make a meeting next Monday at 5:30 PM SLC time。 下周一盐湖城时区下午五点半开会。
I want to talk to you over the phone regarding issues about report development and the XX project。 我想跟你电话讨论下报告进展和XXX项目的情况。
3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议
Shall you have any problem accessing the folders, please let me knows。 如果存取文件有任何问题请和我联系。
Thank you and look forward to having your opinion on the estimation and schedule。 谢谢你，希望能听到更多你对评估和日程计划的建议。
Look forward to your feedbacks and suggestions soon。 期待您的反馈建议!
What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做?
What do you think about this? 这个你怎么想?
Feel free to give your comments。 请随意提出您的建议。
Any question, please don’t hesitate to let me know。 有任何问题，欢迎和我们联系。
Any question, please let me know。 有任何问题，欢迎和我们联系。
Please contact me if you have any questions。 有任何问题，欢迎和我们联系。
Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议!
Do you have any idea about this? 对于这个您有什么建议吗?
It would be nice if you could provide a bit more information on the user’s behavior。 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/issue。 如果可以，我希望你能负责这件事情。
4. Give feedback 意见反馈
Please see comments below。 请看下面的评论。
My answers are in blue below。 我的回答已标蓝。
I add some comments to the document for your reference。 我就文档添加了一些备注，仅供参考。
5. Attachment 附件
I enclose the evaluation report for your reference。 我附加了评估报告供您阅读。
Please check the attached file for today’s meeting notes。 今天的会议记录在附件里查收。
The attachment is the design document, please review it。 设计文档在附件里，请评阅。
For other known issues related to individual features, please see attached release notes。 其他个人特征方面的信息请见附件。
6. Point listing 列表
Today we would like to finish following tasks by the end of today: 今天我们要完成的任务：
Some known issues in this release: 声明中涉及的一些问题：
Our team here reviewed the newest SCM policy and has following concerns: 我们阅读了最新的供应链管理政策，做出如下考虑：
Here are some more questions/issues for your team: 以下是对你们团队的一些问题：
The current status is as following: 目前数据如下：
Some items need your attention: 以下方面需提请注意：
7. Raise question 提出问题
I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。
For the assignment ABC, I have the following questions: … 就ABC协议，我有以下几个问题：……
8. Proposal 提议
For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划，我有一个提议……
I suggest we can have a weekly project meeting over the phone call in the near future。 我建议我们就一周项目开一个电话会议。
Achievo team suggest to adopt option A to solve outstanding issue… Achievo团队建议应对突出问题采用A办法。
9. Thanks note 感谢信
Thank you so much for the cooperation。 感谢你的合作!
I really appreciate the effort you all made for this sudden and tight project。 对如此紧急的项目您做出的努力我表示十分感谢。
Thanks for your attention! 谢谢关心!
Your kind assistance on this are very much appreciated。 我们对您的协助表示感谢。
Really appreciate your help! 非常感谢您的帮助!
10. Apology 道歉
I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉!
I apologize for the late asking but we want to make sure the correctness of our implementation ASAP。 很抱歉现在才进行询问，但是我们需要尽快核实执行信息。
If you’re any questions please let me know. 如有任何问题，请告诉我。Please refer tentative schedule as follow: 请参照下面的暂定计划
Please recheck your record and advise if you find any differences. We are following your instruction on the basis of your confirmation我们在您确认的基础上按您的指示行事。
Hare are you doing 还好吧?
Thanks in advance and best regards.
Looking forward seeing you soon.
If there is anything else I can help, please let me know.
here`s why: 原因如下
Please review, and let’s discuss how we should move forward. 请检讨，并让我们一起讨论 我们应该怎样继续。
We would like to lock up this business. 我们想锁定这笔生意
Once you respond to the above questions, we will decide which option we would like to pursue. 你们对上述问题回复后，我们会立即决定我们会选择哪个方案。
Thanks for your understanding. 谢谢您的谅解
Also please let me know if you need any other information 另外，你们还需要其他信息 吗?
Will get back to you ASAP. 会尽快回复你!
Let`s discuss this then 到时我们讨论下这个问题。
Please review the below email our US office and advise.请查看以下我们US办公室发的 E-mail并进行回复
Noted and understand all below.
Please review and advise us with any questions.
Let`s give it a try to make it happen…It is for a good cause让我们试试吧…这是值得支持的
There are a lots of lose ends now…How once you going to execute this?现在有很多问题，我 们怎样处理
As I explained over the phone， today,如同我今天在电话中解释的那样
Since we will have one chance only.既然我们只要一个选择
Please note and proceed as is,请注意，并按现况继续
Please see the reply below in red 请看如下红色的回复
Please check at your side and comment 请你们那边检讨一下并回复。
Noted and understand all below, see reply in bold black (请看黑色粗体回复)
Please forward to JACK for comment and corrective action. 评价和纠正措施提供给JACK
This is good news, You did a really good job!
Noted all below and attached files with thanks. Here is the summary of our findings:以下是 我们的结果总结
Looking forward to hearing back from you tomorrow (盼明天收到你的回复) Please advise us with your comments 请把你的看法告诉我们
Please advise 请回复
Noted all below with thanks, see reply in red.
Sorry for confusion(混乱)
We will let you know its result soon.
Any updates on this request? 关于这个问题有什么新的消息吗
We reviewed (it) and have the following comments:
As we understand,
Please review with Jack and advise 请与JACK检讨并回复
Please see corrections in green below 请看如下绿色修正内容
Can you call me at my cell phone number(+86-137 ****-****)
FYI=just for your reference/information… 供参考
To sum up… 总结如下…
Please discuss the above schedule and let us know the results请检讨以上计划并把结果告诉我们
Please review and advise with any comment 请检讨，如果有意见请回复
This is most/very important.
Noted and thanks for reminding. 知道了，谢谢提醒。
Please see the attached pictures first 请先看附件的照片
Please see the attached technical data. 请看附件的技术数据
Noted below with thanks.
Please review and advise 请检讨并回复
Noted all below with thanks!
Please review and confirm by reply/return. 请检讨并回复确认
Please note and (proceed) accordingly 请相应照办
So,we would like to proceed as follows 所以，我们想按下列计划进行
Please confirm you understand. 请确认你能理解
Based on this information, I need the following to happen:基于这一点，我需要以下事情能做到
This is a very urgent matter-please make sure the above happens.这是非常急迫的事情--请确认以上能做到
Thank you very much for you assistance(支持)
This is good news-thanks for the help with regards to this matter
Please comment.请评价
Thanks and best regards,
As discussed before,如我们之前讨论的
太仓站沈
外贸邮件应该怎么写才能够吸引到客户的注意和回复呢?下面是我为你整理的有关外贸邮件的 范文 ，希望对你有用!
有关外贸邮件的范文格式
一、使用统一的信纸(邮件背景),好有公司的商标，主要产品的图片类别等等。外贸管理软件中可以自动设置、修改，再进行使用。
二、格式正确，统一，邮件主题合理，拼写无误。所有发给客户的邮件应该采用统一的格式。外贸管理软件可以帮助设置相应的格式与主题。
(1)邮件主题最好有公司名字等，比如公司名字是E_PORT，行业是PLASTIC，这封邮件的内容是给一款产品报价，那么主题可以写E_port Plastic/quotation of item A. 这样有一个好处，可以方便客户以及你自己以后查找给客户的信息，对于来往邮件很多的客户，开始的时候我往往要花很多时间去查找以前的报价以及 其它 资料，但是现在通过主题就很方便知道邮件大概内容是什么，节省很多时间。
(2)邮件正文两端对齐：对于段落很多的邮件，正文两端对齐会显得很整洁。
(3)第一封邮件最好写上Mr.或者Ms.某某，职位写SALES MANAGER等，不管你是不是经理，写上没关系，你职位高客户会觉得把他当回事，有好处。
(4)落款有公司标识以及详细联系资料
三、版面整洁，在OE里面将撰写邮件的字体，字号(10-12号比较好)都设置好，不要一会大字一会小字;也不要花花绿绿的，特别是不要全篇都是大写字母，会增加阅读的难度，让人反感。除非是对一些需要特别提醒客户注意的地方，可以用大写，加粗，特殊颜色等突出显示。
四、拼写无误，在每封邮件发出之前都应该利用拼写检查工具检查是否全部拼写无误。
五、表述准确，能够准确表达我方的观点，不要使客户产生任何的歧义，尽量避免有歧义的单词或者 短语 ，尽量避免使用 俚语 等。
六、详细，能够提供给客户非常详细的资料，回答他的问题，并将他没有问到的问题提出来。有时候你提出的问题会让客户觉得你很细心，很可靠而且非常专业。当然，详细并不是说一股脑的将所有东西都托盘而出，应该学会在适当的时候谈适当的事情。
七、有条理，能够让客户清楚地明白邮件内容，谈完一件事再谈另外一件，混在一起会让人头晕。很多时候，用1，2，3，4等标出来你要说的东西会非常有用，客户很清楚就知道你要说或者问什么。
八、方式多样，比如配合作图说明，照片说明等，往往很多事情用语言很难说清楚，但是如果给一张图纸，或者一幅
照片，那就一目了然了。比如你说你如何玉树临风，说再多什么用，来张PP不就明白了?
九、及时，做到当天邮件当天答复，在收到邮件后应该马上整理出自己不能解决的技术问题，及时提供给技术部门或者供应商，要求他们在什么时候给予详细答复。养成一个好习惯，在早上收到邮件后，整理出哪些需要询问技术人员或者供应商的，将问题给他们后，再来回复能够回复的邮件。如果不能当天答复，给客户一个说明，为什么答复不了，并承诺一个明确的时间。
十、适时跟踪，一般客户都是同时询问很多的供应商，所以要适时提醒他你把他放在心里，并让他知道你在等待。比如公司有了什么技术改进或者新的产品开发，可以发送给很多客户，或许机会就在那里。外贸管理软件会隔一阶段以系统通知的方式提醒业务员，某个客户有多久没有跟踪联系了。
十一、学会维护和客户的关系，这个是最难的一点，同时也是最重要的，需要自己体会。坦诚对人，不要欺骗，基本的一点。适当的恭维也很有用。
有关外贸邮件的范文1
交易的第一步
1. 向顾客推销商品
Dear Sir:
May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2. 提出询价
Dear Sir:
Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
3. 迅速提供报价
Dear Sir:
June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
有关外贸邮件的范文2
交易的契机
4. 如何讨价还价
Dear Sir:
June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
5-1 同意进口商的还价
Dear Sirs:
June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
Sincerely
5-2 拒绝进口商的还价
Dear Sirs:
June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannotmeet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
Truly
6. 正式提出订单
Dear Sir:
June 15, 2001 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.
Truly
7. 确认订单
Dear Sir: June 20, 2001 Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.
Sincerely
8. 请求开立信用证
Gentlemen:
June 18, 2001 Thank you for your order No. 599. In order to e_ecute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.
Sincerely
9. 通知已开立信用证
Dear Sir:
June 24, 2001 Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fa_ when the order has been e_ecuted.
Sincerely
10. 请求信用证延期
Dear Sir：
Sep. 1, 2001 We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be e_pire before shipment. Therefore, please e_plain our situation to your customers and secure their consent to e_tend the L/C to Sept.30.
Sincerely
11. 同意更改信用证
Gentlemen:
Sept. 5, 2001 We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to e_tend the L/C up to and including September 30. Please keep us abreast of any new development.
Sincerely
交易的进行
12. 抱怨发货迟延
Dear Sirs:
Sept. 25, 2001 Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.
Yours faithfully
12a. 处理客户的抱怨
Gentlemen:
Sept. 30, 2001 In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the ne_t day.
Truly
14-1 取消订货
Dear Sirs:
Oct. 2, 2001 We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.
Sincerely
14-2 谅解迟运原因
Gentlemen:
Oct. 2, 2001 We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.
Yours faithfully
有关外贸邮件的范文3
交易的尾声
15. 货物损坏 报告
Dear Sirs:
Oct. 4, 2001 Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.
Sincerely
16-1. 拒绝承担损坏责任
Dear Sirs:
Oct. 8, 2001 Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.
Sincerely
16-2. 承担赔偿责任
Gentlemen:
Oct. 8, 2001 As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.
Sincerely
17. 催要逾期货款
Dear Sirs:
Nov. 30, 2001 It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October30. We look forward to seeing your remittance within a week.
Sincerely
18. 付清逾期货款
Dear Sirs:
Oct. 3, 2001 We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.
Sincerely
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★ 外贸英语口语
优质英语培训问答知识库
