阳光77770906
酒店投诉英语情景对话4 Mike is talking to the front desk about his complaint in this hotel.He wishes to change to a quieter room. 迈克正在前台和酒店经理对话，他想投诉一下并换一间清静的房间。 Mike:Excuse me.Who is the person responsible for handing complaints here?I would like to make few complaints. 迈克：你好。请问你们这里谁负责接受投诉?我想投诉一下。 Front Desk:I am the manager here.You can complain to me.How may I help you? 前台：我是这里的经理，您可以向我投诉。发生什么事情了呢? Mike:Here is the thing.I was woke up by strange noises of the telephone several times last night.Even I unplugged it,it wouldn't stop beeping.I am also not satisfied with the housekeeping service in my room.So I want to change to cleaner and quieter room. 迈克：是这样的。昨晚上我好几次被酒店电话发出的奇怪声音吵醒。我把电话线拔出来，它还是不停哔哔地响。还有我房间里的卫生打扫得也不是很干净。所以我希望你们能给我换一间更安静整洁的房间。 Front Desk:I apologize for everything disturbing you.We will give another room to you right now.Please wait a moment. 前台：针对您说的情况，我向您表示歉意。我们马上给您换房间，请稍候片刻 投诉问题常用句型百宝箱 1. 顾客投诉问题 1) There is no hot water/water boiler. 没有热水/煮水器。 2) The room is in a smell/too noisy. 房间一团糟/太吵了。 3) The window curtain is full of dust. 窗帘积满了灰尘。 4) The pillow cases are stained. 枕头套上有污渍。 5) The bathtub/water closet is dirty. 浴缸/抽水马桶是脏的。 6) The water closet is clogged ant when I flushed it , it overflowed. 抽水马桶堵住了。我一冲水，水就冒出来。 7) There are no towels/toiletry items/toilet paper in the bathroom. 卫生间没有浴巾/洗浴用品/厕纸。 8) My necklace /watch/wallet is missing. 我的项链/手表/钱包不见了。 9) Get me your manager! 把你们经理叫来。 猜你喜欢： 1. 日常英语对话:客房投诉 2. 关于餐厅投诉的英语对话 3. 餐厅投诉英语情景对话 4. 酒店英语打电话情景对话 5. 酒店英语基本对话
清晨小雨818
C=Front Office Clerk 前台服务员 G=Guest 顾客C：Good evening. Front Office . Can I help you？晚上好，这里是前台。有什么可以为您效劳？G：This is Steven， Room 1588. I’ve just checked in and I’m not happy with my room.我是 1588 房的史蒂文，刚入住的，我对房间不满意。C：May I know what is wrong？请问有什么问题吗？G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel.房间有股难闻的气味，我的床上还有别人的头发！我没料到你们酒店会发生这样的事情。C：I’m sorry to hear that. Mr. Steven. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.很抱歉有这种事情，史蒂文先生。我马上派一个服务员拿空气清新剂来，并且为您重新整床。我们为给您带来不便道歉。G：That’s fine. Thank you.好吧，谢谢。C：You’re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don’t hesitate to call me .不客气，史蒂文先生。我叫杰克，如有什么我能效劳的，请尽管给我电话。顾客投诉各类问题。1) There is no hot water/water boiler.没有热水/煮水器。2) The room is in a smell/too noisy.房间一团糟/太吵了。3) The window curtain is full of dust.窗帘积满了灰尘。4) The pillow cases are stained.枕头套上有污渍。5) The bathtub/water closet is dirty.浴缸/抽水马桶是脏的。6) The water closet is clogged ant when I flushed it ， it overflowed.抽水马桶堵住了。我一冲水，水就冒出来。7) There are no towels/toiletry items/toilet paper in the bathroom.卫生间没有浴巾/洗浴用品/厕纸。8) My necklace /watch/wallet is missing.我的项链/手表/钱包不见了。9) Get me your manager！把你们经理叫来。
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