酒店英语培训资料

Check-in desk这是客人到达酒店后登记入住的地方。这也是你付帐单及check out （离开酒店）的地方。Reservation如果你没有reservation或预定，你可以问 Do you have any rooms available fortonight?以找出是否有合适的房间给你。Single or double room?在大多数的酒店你都可以选择不同类型的房间，例如double room （给两个人的），single room（给一个人）或是(suite （一套相互连接的客房）。接待小姐会这样问你的喜好What kind of room would youprefer?Facilities是为了客人的方便和住的舒服而提供的设施，就像健身房、游泳池或美容院。Services类似于facilities，但是由人提供的服务。如果你想要别人为你洗衣服，你可以要laundryservice，而如果你想在外出时有人照看你的孩子，你就可以使用babysitting service。Restaurant or room service?大多数的酒店还有catering facilities 提供食物和饮料，例如restaurant （提供三餐），bar（主要提供饮料）或是room service （三餐可以送到你的房间）。Room features这些是为了客人的方便在每间客房提供的服务。例如你想要小吃和饮料，那么你就可以使用mini-bar，或要打国际电话的话就用Internationaldirect dial telephone。Business Center许多的酒店还向商务人士提供business center 帮助复印、发传真、发电子邮件和其他的商业服务。Airport transfer这种服务是指酒店提供的从机场往返酒店的交通工具。酒店还可能提供shuttle service带客人去中心购物区和游览名胜。Accommodation更多的英语口语学习资料，你可以参考下我个人的博客。

亲，你可以上百度文库寻找《酒店英语词汇大全》，相信你一定可以找到。

酒店英语词汇大全

有预定的接待入住A：您好欢迎光临，请问您有预订吗？A: Welcome to our hotel, Do you have reservation?B：有的，我的名字是：XXX。B: Yes .My name is XXXA：我们需要您的护照。（接待员应立即查询预订情况）A: May I see you passport, please? （根据护照显示名称进行查询）A：是的，我找到了您的预定，您预订的是一个标准间。房价为128元。房价包含（不含）早餐。请问您如何支付？我们需要收取您XX元的押金。（进行登记操作。分别输入姓Last name和名name.护照号码：Passport number. 生日： Date of birth.） A: Yes. We have you reservation. Your reservation is for a standard room. Room price include (not include) one (two) breakfast, How do you like to pay? We need to charge a deposit of XXX Yuan.B：我用现金支付/我用信用卡支付。B: I like to pay in cash /I use the credit card现金支付A：这是您的房卡，房号是318,在3楼。祝您入住愉快。CASH payment A: Here are you room key. It is on the 3 floor .Number 318. Please enjoy you stay 信用卡支付A：请在这里签名，这是您的收据和房卡。祝您入住愉快。Credit card A: Could you sign here? These are the room key and receipt. Please enjoy you stay. (Passport Credit card)无预定的接待入住A：您好，请问您有预订吗？A: Welcome, Do you have the reservation?B：没有，我需要一个标准房间。（单人间、套房）B: No. I need a standard room. (single room 、suites )A：我们现在标准间的房价折扣后是128元。房价包含（不含）早餐。我们需要您的护照登记。（进行登记操作，操作的同时问客人支付问题）请问您如何支付？我们需要收取您XX元的押金。A: Our standard room rate is 128yuan after discounted. Room Rate includes (not included) breakfast. We need you passport for register. How do you like to pay? We need to charge a deposit of XXX Yuan.B：我用现金支付/我用信用卡支付。B: I like to pay in cash /I use the credit card现金支付A：这是您的房卡，房号是318,在3楼。祝您入住愉快。CASH payment A: Here are you room key. It is on the 3 floor .Number 318. Please enjoy you stay 信用卡支付A：请在这里签名，这是您的收据和房卡。祝您入住愉快。Credit card A: Could you sign here? These are the room key and receipt. Please enjoy you stay. (Passport Credit card)离店A：您好，有什么可以帮到您的。A: Hello .May I help you?B：是的，我需要退房。B: Yes .I needs check-outA：请将房卡交给我，请稍等一下。A: Please give me the room key, just a moment pleaseA：您的总共消费是XXX元，请签字确认。（现金消费应找钱，刷卡消费应再次刷卡确认消费）A: Your total expenses XXX, Please sign you nameA：需要您再次出示信用卡，谢谢。（收银员应确认卡是否是做授权的卡，并进行结账操作，操作完后请客人在消费单上签字并且将客人联以及预授权单据全部交还给客人。A: We need you credit card again. Thank you!A：祝您旅途愉快，再见。（道别）A: Have a nice trip, goodbye!

华尔街、英孚都可以 但介格比较高 上课花车程时间又.好.多。我有去上过ABC先下在线口语 在家上课，时间弹性，跟着学习生活口语课 很不错的 特别是口语和听力 最好能是外国人教学~会有很大帮助的、不会啊，因为每天所碰到的人是不同的，不同的人有不同的问题所以会有帮助的！

management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy (engaged) 占线send a telegram (cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人can't hear somebody 听不见can't get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器hotel 旅馆guest house 宾馆main entrance 大门entrance hall 门厅staircase, stairs, stairway 楼梯balustrade, banister 楼梯栏杆corridor 过道verandah 外廊lobby 走廊lift, elevator 电梯information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room �, 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table 茶几desk 书桌bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单receipt 收据 information desk 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 休息厅 roof garden 屋顶花园 billiard-room 球房 dining-room, dining hall 餐厅 men's room 男盥洗室 ladies' room 女盥洗室 cloak-room 存衣处 basement 地下室 cellar 地窖 broom closet 杂物室 room number 房间号码 room key 房间钥匙 suite 一套房间 single room 单人房间 double room 双人房间 sitting-room, living-room 起居室 sofa, settee 长沙发 easy chair 安乐椅 armchair 扶手椅 wicker chair 藤椅 folding chair 叠椅 swivel chair 转椅 rocking chair 摇椅 stool 凳子 stool 凳子 bench 条凳 tea table 茶几 desk 书桌 bookcase 书橱 bookshelf 书架 wardrobe 衣柜 built-in wardrobe, closet 壁橱 chest of drawers 五斗橱 screen 屏风 hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 单人床 double bed 双人床 twin beds 成对床 mattress 褥子 quilt 被 blanket 毯子 sheet 床单 bedspread 床罩 cotton terry blanket 毛巾被 pillow 枕头 pillow 枕头 pillowcase 枕套 mat 席 cushion 垫子 bathroom 浴室 bath tub 浴盆 shower bath, shower 淋浴 cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头 dressingtable 梳妆台 mirror 镜子 washbasin 洗脸盆 towel 毛巾 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所；抽水马桶 toilet roll, toilet paper 卫生纸 bath towel 浴巾 bathrobe 浴衣 towel rail, towel rack 毛巾架 sponge 海绵 waste-paper basket 废纸篓 thermometer 温度计 balcony 阳台 balcony 阳台 sash window 上下开关窗 shutters 百叶窗 transom, transom window 气窗 curtain 窗帘 lace curtain 挑花窗帘 windowsill 窗台 air-conditioned 有空调设备的 radiator 暖气片 central heating 暖气 ashtray 烟灰碟 smoking set 烟具 electric fan 电扇 chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯 desk lamp 台灯 bedside lamp 床头灯 floor lamp 落地灯 wall lamp 壁灯 lampshade 灯罩 bulb holder 灯头 bulb 灯泡 screw-type bulb 罗口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡 opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 plug 插头 telephone 电话 electric iron 电熨斗 peg, hook 衣钩 clothes-hanger 衣架 door-mat 门前的擦鞋棕垫 manager 经理 attendant 服务员 desk clerk 值班服务员 waiter （餐厅）服务员 waitress （餐厅）女服务员 rent 租金 bill 账单 Hotels 旅店宾馆 Be careful when using the bath.使用此浴室时小心。 Booking made through most travel agents. 可通过各地旅游代理商定票。Centrally located overlooking a park with free parking. 市区中心，紧靠公园，免费停车。Cleanliness and comfort assured.保证干净舒适。Conference facilities. 会议设施Easy access to… Close to city center. 紧靠市中心，去……交通便利，。Equipped and furnished to a high standard. 家具配备高档，设施配备精良。Extremely well equipped. 设施配备精良。Friendly family guest house near city center and railway station. 家庭式客房，紧靠市中心和火车站。Full central heating with house provided hot water 24 hours 中央暖气系统，房间24小时提供热水。Fully centrally heated.中央暖气全部开放。Indoor swimming pool 室内游泳池Laundry service. 提供洗熨服务Night porter on duty. 夜间有行李搬运服务生。Price according to season and size of flat. 价格按季节和公寓大小而定。Reduced rates for elderly. 老人优惠Shave pins in all bedrooms 所有卧室备有刮脸刀/脱发器插头Stay a minimum of 3 nights and receive 1 extra night free. 最少住三晚，另外免费一晚。Tea/coffee making facility in all bedrooms. 所有卧室有沏茶和煮咖啡的条件。This offer is available for all stays to 31 October 2003. 对截至2003年10月31日的住宿实行优惠。Warm, friendly service in a comfortable home. 热情友好的服务，舒适温馨的家。尽享阳光下炽热的服务… Soak up the most Sizzling service under the sun… 快乐的贵宾 be a happy executive at Yuda 贵宾房 人民币988.00元净价 Only RMB 988.00 Net for Executive Club Room实用面积48.6-56.8平方米 Room Area of 48.6-56.8sqm 上述房价包含: You will enjoy: 贵宾酒廊的所有特权 Privileges of Executive Club Lounge快速登记入住及快速退房 Express Check-in & Express Check-out免费使用贵宾酒廊私人包间 Free Usage of the Lounge Private Room免费1小时使用贵宾会议室 One Hour Free Usage of the Lounge Meeting Room贵宾酒廊的免费下午茶 Complimentary High Tea at the Lounge欢迎水果篮 Welcome Fruit Basket乐彼思特西餐厅的自助早餐 Daily Buffet Breakfast at Le Bistroq 迎宾茶 Welcome Chinese Tea苏格兰酒吧欢迎饮料券 Welcome Drink Coupon at Scott's Bar一大瓶矿泉水 One big Bottle of Mineral Water贵宾夜床服务及晚安赠品 Turndown Service and Souvenir of Executive Club延长退房至下午三点 Late Check-out Till 3:00pm免费机场奔驰巴士接机 Free Airport Pick-up by Benz Coaster(需提前预订) (Prior Reservation Required)免费使用健身设施(设施有限) Free Use of Gym ( Limited Facilities )以上房价已含15%的服务费 Above rate is inclusive of 15% surcharge.上述房价对单/双人居住均有效，有效期至2001年8月31日 Above rate is valid until August 31, 2001

酒店英语口语中预订房间的常用语句是这样的:1．I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。2．What's the price difference?两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4．I think I'll take the one with a front view then.我想我还是要阳面的吧。5．How long will you be staying?您打算住多久？6．We'll be leaving Sunday morning.我们将在星期天上午离开。7．And we look forward to seeing you next Tuesday.我们盼望下周二见到您。这些酒店英语口语知识都是我在enging电话英语培训时学到的，enging英语实行电话教学，随时随地都可以进行学习，可以利用上课录音，反复复习学习内容直到完全理解为止，enging英语拥有10年教学经验，专业的外教会针会对你的发音、词汇、语法、交流运用等全方位分析，提高你的酒店英语口语，你可以试试哦！