三生皆缘
商务英语 信函是国际商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是我整理的一些投诉信模板，希望对 英语学习 者有帮助。投诉信 (1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。 (2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 (3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 投诉信经典句型归纳 (1)It is a great pity that we find there is something wrong with… (2)Would you please let me know whether or not you can…as soon as possible? (3)I hope that my problem will get your kind consideration. (4)I am sure there are technical or manmade errors involved. (5)l hope you can make an investigation into this matter as soon as possible. (6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 (7)I am writing to make a complaint about… (8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. (9)One annoying aspect of your service is… (10)I have been pleased with your services for years，but now I feel very disappointed. (11)I would like to draw your attention to the problem/fault… (12)I am writing to inform you that I find…unsatisfactory. (13)I wish to express my dissatisfaction/disappointment about… (14)It would be highly appreciated if you could… (15)I trust you will take my complaints seriously and… SAMPLE WRITING Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Dear Sir or Madam, I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely, Li Ming投诉信的结构 (1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。 (2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 (3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 二. 投诉信经典句型归纳 (1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。 (2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快…… (3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。 (4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。 (5)l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。 (6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 (7)I am writing to make a complaint about… 我写信是为了投诉…… (8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投诉。 (9)One annoying aspect of your service is… 你们的服务项目中一个令人不满的地方是…… (10)I have been pleased with your services for years，but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。 (11)I would like to draw your attention to the problem/fault… 我想让您知道这个问题/错误…… (12)I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你，我发现……令人非常不满意。 (13)I wish to express my dissatisfaction/disappointment about… 我想表达我对……的不满/失望。 (14)It would be highly appreciated if you could… 如果你能……我将万分感谢。 (15)I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉，并且…… 三.投诉信参考 范文 ： Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Don’t sign your own name at the end of your letter, using“Li Ming”instead. Dear Sir or Madam, I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely,
maggiemouse
商务英语口语常用句型
商务英语口语中经常会用到哪些句型大家知道吗？下面我为大家介绍商务英语口语常用句型，希望能帮到大家！
一、商务：
what time would be convenient for you?
你看什么时间比较方便？
I'd like to suggest a toast to ourcooperation.
我想建议为我们的合作干一杯。
Here is to our next project!
为我们下一个项目干杯！
would you please tell me when you are free?
请问你什么时候有空？
gald to have the opportunity of vistingyour ompany and I hope to conclude some business with you。
很高兴能有机会拜访贵公司，希望能与你们做成交易。
what I care about is the quality of thegoods.
我关心的是货物的质量。
please have a look at those samples.
请给我看一下那些样品。
I'd like to know any business connectionsabroad.
我想多了解一些你们公司。
I would be happy to supply samples and aprice list for you.
我很乐意提供样品和价格单给你。
can I have your price list?
你能给我价格单吗？
will you give us an indication of prices?
你可以给我报一个指示性的价格吗？
I am in charge of export business.
我负责出口生意。
I'm thinking of ordering some of yourgoods.
我正考虑向你们订货。
what about the prices?
那价格方面怎么样？
Let's call it a deal.
好，成交！
our product is the best seller.
我们的产品最畅销。
our product is really competitive in theword market.
我们的产品在国际市场上很有竞争力。
our products have been sold in a number ofareas abroad.
我们的产品行销海外许多地区。
It's our principle in business to honor thecontract and keep our promise.
"重合同，守信用"是我们经营的原则。
I wish you success in your businesstransaction.
祝你生意兴隆。
I want to out your product.
我想了解一下你们的产品。
this is our latest devlopment.
这是我们的新产品。
we have a wide selection of colors anddesigns.
我们有很多式样和颜色可供选择。
the quality must be instrict conformitywith that of sample.
质量必须与样品一样。
二、价格
I think we can strike a bargain with you ifyour pries are competitive.
我认为如果价格有竞争力，我们就可以达成交易。
Is that your quoted prices?
这是你方的价格吗？
It would be very difficult to come downwith the price.
我们很难再降价了。
our prices are the most reasonable.
我们的价格是最合理的。
can you cut down the price for me?
你们可以降低价格吗？
we can offer you discount terms.
我们可以向你提供折扣。
Do you quote CIG or FOB?
你们报的是到岸价还是离岸价？
I can assure you our price is veryfavourable.
我可以保证我们的价格是优惠的。
Please give us your best price.
请给我们报最低价。
All the prices are on the FOB shanghaibasis.
所有的价格都是上海港船上交货价。
Your prices are much too high for us toaccept.
你的价格太高，我们不能接受。
I can't allow the price you ask for.
我不能同意你们要求的价格。
we can't cover our production cost at thisprice.
这个价格我们不能保本。
Are the price on the list firm offers?
报价单上的价格是实价吗？
This is the lowest possible price.
这是最低价了。
thank you for your inquiry.
感谢贵方询价。
How about the prices?
价格如何？
When quoting ,please state terms of paymentand time of delivery.
贵方报价时，请说明付款条件和交货时间。
Our price is realistic and based onreasonable profit.
我们的价格是很实际的，是根据合理的利润提出的。
If an order is placed, we'll pay the costof the sample.
如果交易成功，样品费由我们付。
三、谈判与合同
Our price is realistic and based onreasonable profit.
我们的价格是很实际的，是根据合理的利润提出的。
If an order is placed, we'll pay the costof the sample.
如果交易成功，样品费由我们付。
I'm glad that our negotiation has come to asuccessful conclusion.
我很高兴我们的.谈判获得圆满成功。
When shall we come to sign the contract？
我们什么时候签订合同？
Do you think it'stime to sign the ontract?
我想该签合同了吧？
Before the formal contract is drawn up we'dlike to restate the main points of the agreement.
在正式签约之前，我们要重申一下协议的重点。
As some points concerning the contrac havenot yet been settled negotiation has to be continued before the contract issigned.
由于合同某些问题尚未解决，所以在合同签署前仍需继续协商。
There are a few points which I'd like toring up concerning the contract.
关于合同我想提出几点看法。
The seller should try to carry out thecontract in time if not the buyer has the righe to cancel the contact.
卖方应努力按规定履行合同，否则买方有权撤消合同。
No party who has signed the contract hasthe rught to break if.
签署合同的任何一方都无权撕毁合同。
Once a contract is signed,it has legaleffect.
合同一旦签署即具有法律效力。
We can get the contract finalized now.
现在我们可以签订合同了。
Have you any questions in regards to thecontract?
关于合同你还有什么问题要问吗？
四、订货
When can we expect your confirmation of theorder?
你什么时候能确定订单？
We want to order this article from you.
我们想订这种做。
What's the minimum quantity of an order foryour goods?
你们订货的最低量是多少？
May I see your list?
我可以看一下你的货单吗？
We postponed an order.
我们要推迟订货。
Generally speaking,we can supply all kindsof goods.
一般来说，我们可以提供所有种类的货。
We have received your catalogue and pricelist, and now we order the following goods st the prices named.
已收到你方目录和价格表，现按所示价格购下列货物。
We find both quslity and prices of yourproducts satisfactory and enclose our trial order for prompt supply.
我们对你方产品的质量和价格均感满意，现寄去试订单，请供应现货。
We are pleased to receive your order andconfirm acceptance of it.
很高兴接到你方订单，并确认予以接受。
As the goods you ordered afe now instock,we will ship them without fail as early as possible.
因为贵方订货的商品尚有存货，本公司将一定尽快发运。
I wonder if you could supply us with yourlatest products for regular orders.
我想知道你们是否能为我们的定期订单供应你们的最新产品。
Our prices depend on the quantity of yourorder.
我们的价格取决于你们订单的数量。
We could reduce our price by 5% if youpalce a substantial reder with us.
如果你们订货量大的话，我们可以减价5%。
We must insist on immediate delivery,otherwise we shall be compelled to cancel the order.
我们坚决要求立即发货，否则我方将被迫取消订单。
We would prefer to confirm our order withyour firm as soon as possinle.
我们想尽快向你们公司落实订单。
There is a change we have to make in theorder.
订单中有一处需要修改。
五、运输
We require that transshipment be allowed.
我们要求允许转船。
When can you make shipment carefully?
你们什么时候装船？
We'll get the goods dispatched within thestipulated time.
我们将按规定的时间发货。
When can you make the balace shipment?
你们何时可以发余下的货呢？
I wonder if you could ship the order assoon as possible？
不知道能否尽快装运订货？
Let's disscuss about the mode oftransportation.
我们讨论一下运输方式吧。
What mode of transportation do you suggestwe use?
你建议我们用什么运输方式呢？
What sort of delivery periods did you havein mind?
你所打算的是哪一种发货期？
Please ensure that we'll get tight shippingdocuments before the arrival of the goods.
请确保在货物到达前我方可拿到正确的装船单据。
When can we collect the goods?
我们什么时候可以提货？
We can't advance the time of delivery.
我们无法将交货时间提前。
I'm very sorry for delay in delivery.
十分抱歉，交货拖延了。
How long does it take you to make delivery?
你们需要多长时间发货？
六、付款
Our terms of payment are by irrevocable L/Cpauable by sight draft against presentaion of shipping documents.
我们的支付方式是不可撤消的信用证支付，凭装运单据见票。
Can you tell it on an installment basis?
你们这里可以分期付款吗？
Do you accept payment by installments?
你同意分期付款吗？
How would you like paymentbe made?
你们采取什么付款方式？
We expect payment in advance on firstorders.
我们希望第一次订货要求预付货款。
What are your terms of payment?
你们的付款条件是什么？
We can't accept D/P or D/A. we insist onpayment by L/C.
我们不接收付款交单或承兑交单，我们只收信用证。
Do you accept D/P payment terms.
你们接受付款交单这种方式吗？
What is the period of validity of this L/C?
这张信用证的有效期是多久？
七、投诉与索赔
The shipment i stuck in customs.
出货在海关受阻。
If you fail to make the shipment soon,we'll cancel the order.
如果你们不能近期发货，我们将取消订单。
I'd like to complain of the damaged goods.
我方由于货物被损向你方投诉。
We're sorry to say that we are dissatisfiedwith the state of the goods.
很遗憾，我们对商品状况不满。
Upon examination,we found the goods are notup to the standard of the sample.
经检验，我们发现货物达不到样品的标准。
The goods sent are inferior compared to theoriginal sample.
所发送的货比原样品差。
How many are you short?
你们缺了多少？
Could you pleased send them back to us atour expense?
你能将受损的货品送还我们吗？运费由我方承担。
Who'll bear the freight?
运费由谁来承担?
We have a complaint about quality.
我们要起诉质量问题。
We have to file a ckaim on you.
我们不得不向贵方提出赔偿。
The goods you sent are not up to thestandard.
你们发运来的货物不符合标准。
I don't think the responsibility shouldrest with us.
我认为责任不在我方。
We can only take on so much.
我们只能承受这么多。
七、税收
Paying tax is the duty of every citzen.
纳税是每个公民的义务。
Howmany types are taxes divided into?
税收可分为多少税种？
Income tax can be divided into personalincone tax and corporation income tax.
所得税可分为个人所得税和公司所得税。
The tax rate China is not very high.
中国的税收率不是很高。
What's the personal income tax rate?
个人所得税是多少？
Tax evasion is also a crime.
偷税漏税也是一种犯罪。
To avoid writing a receipt is a tax dodge.
不开invoice是一种偷税行为。
Those who evade tax will be punished by thelaw.
偷税漏税者将受到法律制裁。
Shall savings interest be taxed?
存款利息要纳税吗？
明明白白我旳心
必背模版句型I am writing to make a complaint about...我写信是为了投诉……I am most reluctant to complain, but...我非常不愿意投诉，但……One annoying aspect of your service is...你们的服务项目中一个令人不满的地方是……I have been pleased with your services for years, but now I feel very disappointed.多年来我一直很满意你们的服务，但现在我非常失望。I would like to draw your attention to the problem/fault...我想让您知道这个问题/错误……I am writing to inform you that I find... unsatisfactory.我写信是为了告诉你我发现……令人非常不满意。I wish to express my dissatisfaction/disappointment about...我想表达我对……的不满/失望。It would be highly appreciated if you could...如果你能……我将万分感谢。 I trust you will take my complaints seriously and...我相信你会认真对待我的投诉，并且……I hope you will give due attention to this matter.希望对此事你能给予足够的重视。I would like to get this matter settled by the end of this month.我希望能在月底解决这事。I could not be more satisfied if you can kindly...如果你能……我将会非常满意。I would appreciate it very much if you could...如果你能……我将非常感谢。亲爱的先生、女士：我写此信是要就我2007年8月25日从你们在菲利普大街上的商店里购买的一件羊毛衫进行投诉的。Dear Sir or Madam,I’m writing to complain about the recent purchase of a woolen sweater from your department store on Philip Street, on August 25, 2007.我最近按照标签上的说明用冷水洗了这件羊毛衫，然而，当我将它从洗衣机里取出时，这件衣服却变形了，再也不合身了。I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits. 我上周二（6月21日）打电话到店里，是与一位叫Morris先生的部门经理讲的，他电话里很是无礼，告知我说因为这件衣服是降价购买的，因此不能退换。对此，我深感不满，因为我多年来一直是贵店的忠实顾客，在此事件之前，从来没有过任何投诉。因此，我对受到如此待遇深感失望。I phoned the store last Tuesday (June 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.然而，我的要求并不高。如果你们能够给我退换一件，或者为我办理退费，怎么方便就怎么办，我都会非常满意的。期盼收到您的答复。您真诚的Kenny GaoI would, however, be perfectly satisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.I look forward to hearing from you soon.Yours truly,Kenny Gao
