sherry美享家
C=Front Office Clerk 前台服务员 G=Guest 顾客C：Good evening. Front Office . Can I help you？晚上好，这里是前台。有什么可以为您效劳？G：This is Steven， Room 1588. I’ve just checked in and I’m not happy with my room.我是 1588 房的史蒂文，刚入住的，我对房间不满意。C：May I know what is wrong？请问有什么问题吗？G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel.房间有股难闻的气味，我的床上还有别人的头发！我没料到你们酒店会发生这样的事情。C：I’m sorry to hear that. Mr. Steven. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.很抱歉有这种事情，史蒂文先生。我马上派一个服务员拿空气清新剂来，并且为您重新整床。我们为给您带来不便道歉。G：That’s fine. Thank you.好吧，谢谢。C：You’re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don’t hesitate to call me .不客气，史蒂文先生。我叫杰克，如有什么我能效劳的，请尽管给我电话。顾客投诉各类问题。1) There is no hot water/water boiler.没有热水/煮水器。2) The room is in a smell/too noisy.房间一团糟/太吵了。3) The window curtain is full of dust.窗帘积满了灰尘。4) The pillow cases are stained.枕头套上有污渍。5) The bathtub/water closet is dirty.浴缸/抽水马桶是脏的。6) The water closet is clogged ant when I flushed it ， it overflowed.抽水马桶堵住了。我一冲水，水就冒出来。7) There are no towels/toiletry items/toilet paper in the bathroom.卫生间没有浴巾/洗浴用品/厕纸。8) My necklace /watch/wallet is missing.我的项链/手表/钱包不见了。9) Get me your manager！把你们经理叫来。
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客人: Hey, waiter, come here.嘿，服务员，过来。服务员: What is the matter,sir?怎么了，先生？客人: I have a complaint. Please ask your manager here.我要投诉，找你们经理来。服务员: Sir, is there anything unsatisfying?先生，有什么地方不满意吗？客人: Look at the soup, there is a fly floating over it.看这汤，上面漂着一只苍蝇。服务员: That is impossible, I have checked it carefully.不可能啊，我仔细检查过了呀。客人: Anyway, I want to see your manager.不管怎样，我要见你们经理。服务员: OK, I go to find our manager.好，我去找经理。客人: I need you give me a reasonable explanation.我需要你们给我个合理的解释。服务员: We will, please wait a moment.会的，请稍等。
