前台接待英语面试培训班

许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm. 我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30. ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is. MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company. ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here. (DIALS) MARIA: Mr Shelli's Office. ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30. MARIA: Mr Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company. MARIA: Oh, yes, that's right. I'll come and fetch him now. ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now. MR HUSSEIN: Thank you. MARIA: Mr Hussein? MR HUSSEIN: Yes, that's right. MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office. 该文章转载自无忧考网：

你聘上的可能性不大，别说我打击你.除非你的英语特好.五星酒店的面试.一般是老外做的.即使是这样，我还是希望你成功.底下是我所知道的.前台in front office：接待reception(good morning !May I help you ?/，预定reservation(客人的预定）reserve room you need to konw guest's name,phone number ,how many people,what kind of room,arrived timeand department time. )收银casher(可以兑换外币exchange currency)可签旅游支票个公司支票sign the travel's check and company's check,but can't sign Personal check）常见的三种付款方式：现金cash 信用卡 cradit card，支票check，问讯处Information(you can introduce the hotle's message)，行李部Luggage Department（把客人的行李送到房间 with the guest's Luggage to his room)一般由门童bellboy来做）. 有前厅经理Antechamber Manager，车队Antechamber Manager(Airport接机），总机operator.商务中心business center(type ,print, fax). 你想在酒店工作的理由：i want to take my smile to everyone.i think it's the best answer . 在你面试的时候你最好始终保持微笑. if you have a beautiful voice,you can interview operator.if you have beatiful shape ,i suggest you ,you can be doorgirl.that words is wrong. 至于你为什么要做这个行业，我想他们会用汉语问，酒店英语他们肯定会让你用英语说.加油！

1. Attitude,working attitude, let them know you have a very good attitude. This the the key point for an employee in hotel industry, especially for the associate work in Finance Dept & Front Office.2. Patience, as a receptionist, definitely you will suffer long time work, 3 shifts everyday, guest complain. let the interviewer knows that you are fully prepared for this job.3.Don't worry about your pronunciation intonation, as long as you can understand what guest saying and give them the right feed back.because your job is not an interpreter or speaker, your job is check in, check out, foreign currency exchange. 4. Let the interviewer knows your purpose, why you want to work for this hotel, what's your plan for your future.I believe above are all covered, you don't need a speech, and you don't have time to make a speech. so, take it easy. Because I was work in front office 5 years ago.Just remember above points, and wish you a great interview.