顾客服务培训英语

a:can i help youb:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it.a:I'm so sorry for that,but when did you buy it?b:About two months ago,at that time,I was very content with the bag although it's a bit expensive.a:Sorry,the deadline is up,so we can't accept refunding your payment.b:Oh,how unlucky I am,but you should provide me a solution,right?a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok?b:That sounds good,let's make the deal.a:Thanks for your understanding and cooperation.Bye!b:Bye.

为您解答customer service即可

a--客户服务b---顾客 a：***（公司名字你编一个吧）Leather Industry Company,may I help you?(如果不是在电话中进行的就删掉第一个小分句) b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it. a:I'm so sorry for that,but when did you buy it? b:About two months ago,at that time,I was very content with the bag although it's a bit expensive. a:Sorry,the deadline is up,so we can't accept refunding your payment. b:Oh,how unlucky I am,but you should provide me a solution,right? a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok? b:That sounds good,let's make the deal. a:Thanks for your understanding and cooperation.Bye! b:Bye. 供楼主参考.