戆戆的囡囡
C=Front Office Clerk 前台服务员 G=Guest 顾客 C：Good evening. Front Office . Can I help you？ 晚上好，这里是前台。有什么可以为您效劳？ G：This is Steven， Room 1588. I’ve just checked in and I’m not happy with my room. 我是 1588 房的史蒂文，刚入住的，我对房间不满意。 C：May I know what is wrong？ 请问有什么问题吗？ G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel. 房间有股难闻的气味，我的床上还有别人的头发！我没料到你们酒店会发生这样的事情。 C：I’m sorry to hear that. Mr. Steven. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience. 很抱歉有这种事情，史蒂文先生。我马上派一个服务员拿空气清新剂来，并且为您重新整床。 我们为给您带来不便道歉。 G：That’s fine. Thank you. 好吧，谢谢。 C：You’re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don’t hesitate to call me . 不客气，史蒂文先生。我叫杰克，如有什么我能效劳的，请尽管给我电话。顾客投诉各类问题。 1) There is no hot water/water boiler. 没有热水/煮水器。 2) The room is in a smell/too noisy. 房间一团糟/太吵了。 3) The window curtain is full of dust. 窗帘积满了灰尘。 4) The pillow cases are stained. 枕头套上有污渍。 5) The bathtub/water closet is dirty. 浴缸/抽水马桶是脏的。 6) The water closet is clogged ant when I flushed it ， it overflowed. 抽水马桶堵住了。我一冲水，水就冒出来。 7) There are no towels/toiletry items/toilet paper in the bathroom. 卫生间没有浴巾/洗浴用品/厕纸。 8) My necklace /watch/wallet is missing. 我的项链/手表/钱包不见了。 9) Get me your manager！ 把你们经理叫来。
