酒店英语培训问卷调查

（一）结构与内容 1．标题 2．导语 3．主体－－报告主要事实和分析事实，最终归纳形成结论。 4．结语－－ 结语是对全文的总结。有的对全文的结论进一步强调；有的对事物发展进行展望等等。

Hotel human resources survey1. Are you considering other positions in the hotel work?A consideration often consider the occasional B C totally not considered2 At what age do you plan to leave current job ?_______3 position you now satisfied?A B dissatisfied satisfiedIf not, why?A work intensity of the work environment B pay C D E Other relationships4 After leaving the hotel you think you will also find a new job?A is not B5. Do you think you can work in the hotel many years?A ,1-2 in B ,3-5 years, C ,6-10 in D, any number of years6. You are willing to sign long-term hotel with their labor contract?A, is willing to B, do not want C, according to the hotel business conditions D, does not matter7. If the property requires a massive redeployment job rotation, you can accept it?A, to B, can not8. If the manager asks you to do and you are now very different areas of work, you will:A, gladly accepted, do first time to sayB, taking into account that he might not be able to do skilled work within a short time the new manager can not be satisfied, let boss unhappyC, that this is the manager of the change to try to restrain him, so that you leave the hotelD, I believe his new job in a short time skilledE, other:9. If the hotel redeployment of existing posts so you pay less than the wages of the original post, you will:A, that this is very unfair, very angryB, that this is an excellent award measures to punish badC, no feeling, continue to workD, other:XX hotel questionnaireDear Guest:   Haina Jianguo Hotel Sovereign in this commitment, willing to provide you the highest level of service and hotel facilities. For continuous self-improvement, the pursuit of perfection, thank you fill out this questionnaire. We sincerely appreciate your support and wish you to spend relaxing at this time.1. Your natural situation: Name Sex Room number:  Address Postcode Tel E-MAIL________________________________________>>> Room Reservation2. How do you choose Haina Jianguo Hotel Sovereign? Recommended travel agency in the past experienced the reputation of the hotel sales manager for the hotel conference / exhibition advertising Other3. You book online channels: Directly to government agencies for groups booking business travel company booking center4. Your booking service rating:  Very well satisfied with disappointment5. The purpose of your visit:  Business holiday through6. You are following your comments:--- Your opinion is very well satisfied :----------Airport Shuttle Service -------------Sales & Marketing ------------Doorman -----------------Wiring member ----------- Bellman -----------------Room Attendant --------Concierge Services -------Laundry ------Former Taiwan -------------Guest Service Center ------- -------- CommoditiesComments:7. The receptionist is to introduce you to the hotel services and facilities?  Yes No________________________________________>>> Guest room8. Your room satisfaction:--- Your opinion is very well satisfied with disappointment --------------- :------- Clean ------------Bathroom spare ---------- Comfort ------------Room equipment -------- Comments:9. You think the room facilities need to be replaced or adjusted?  Yes No--- Comments:________________________________________>>> Recreation Centre10. Please fill in your views on the Recreation Centre:--- Your opinion is very well satisfied with disappointment --------------- :------- ---------- FacilitiesStaff skills ------Service Excellence ---------- ---Comments:________________________________________>>> Business Center11. Please make your opinion Business Center:--- Your opinion is very well satisfied with disappointment ----------------- :----Facilities Equipment ---------Staff skills ---------Excellent service -----------Facilities maintenance --------Comments:________________________________________>>> Restaurants12. Please restaurant food and service on your comments:--- :---- Very well satisfied with the overall rating down--- Excellent food quality and satisfaction disappointed ---------------- :----Chinese Restaurant ---------- --- HeinerLobby bar ----------Dynasty restaurant --------Room Room ----------Comments:________________________________________>>> Public AreaOf 13. Please fill in your opinion:Very well satisfied with disappointment ------------- ---------------Clean ------------Surface cleanliness ------Maintenance standards --------Comments:________________________________________>>> As a whole14. How would you rate the overall quality of the hotel?--- Very well satisfied with disappointment15. The whole staff of politeness?--- Very well satisfied with disappointment________________________________________>>> Delighting plan16. Please recommend one for your staff to provide advanced services:Staff Name: departments:--- Subject:-________________________________________>>> To communicate with your17. For the next to provide you with better service, please put your valuable comments and suggestions: Thank you for your comments and suggestions. We appreciate you taking the time to complete this survey and look forward to welcoming you back. You fill out the form, we receive will be forwarded to the hotel general manager combined.