酒店员工英语培训内容

、1.每天20个单词，不多吧？我高中每天30个2.每天做一篇完型阅读，不困难吧？吃完中午饭了做一篇，顶多10min。3.每天早读把课文读熟，记住要滚瓜烂熟，最好能复述。就这3点，只要你保证20个单词记住了，而且坚持做2，3步，你就只用等着去上大学了。

Training ProgramFirst, new staff induction trainingTraining time: Training once a month, every four days (three days of classes, the last day of examinations)Target audience: every month a new induction training of employees and last month, the staff did not pass the examTrainer: Human resources and training director ofTraining content:A "handbook for employees" mainly to introduce the hotel's past and future, rules and regulations, hotel knowledge and an overview of the relationship between the hotel industry and tourism, hotel and other industries of the internal relations and differences between the hotel industry development trends and prospects to introduce the hotel etiquette, politeness, service awareness and interpersonal relations, the hotel fire and safety knowledge and training.Second, foreign language trainingTraining time: the whole year training (every Monday, three junior in English, every Thursday, 5 Intermediate English -)Target audience: Hotel front-line face-off department and second-loving English-speaking staff are required to participate in trainingTrainer: Human resources and training director ofTrainingJunior classes start from the phonetic to Xu Guozhang English as the main materials to hotel in English secondary, intermediate, mainly in English classes to new concepts in order to tourist hotel in English secondary stress listening and speaking ability.Training MethodsAudio-visual all-round training, examination once every two months, the examination before the people who give a degree of material incentives (first-place awards 50, the second award 30 yuan, 20 yuan third award)Training Venue: Multifunctional HallThird, holiday get-together activitiesTime: the annual Spring Festival, International Labor Day Festival, National DayEventsHR content of selected activities, and then issued announcements of activities, the internal organization of each department involved in the project. Human Resources Department is responsible for organizing and making arrangements for his speech celebrating the program and invited the general manager, all department managers to participate actively.Activities: The get-together to celebrate the main, including singing, comedy, games and other activities.Venue: Multi-function Hall4, courtesy Etiquette TrainingTraining time: January and August every year to hold aTraining Content: Selected by the HR training content, focus on improving hotel staff awareness of service and quality.Target audience: hotel staffTrainer: Human Resources Training in charge ofTraining Venue: Multifunctional Hall5, the hotel common sense trainingTraining time: held every year in FebruaryTraining content: the origin and development of hotel, the hotel in general and the development trend of the hotel the duties and functions of various departmentsTarget audience: hotel staffTrainer: Human Resources in charge ofTraining Venue: Multifunctional Hall6, quarterly appraisal and selection of outstanding employeesSelection time: every year in April, July, October, JanuarySelection object: Hotel staff are eligible to participate in various departmentsSelection form: Each quarter, the department in accordance with requests of staff performance, the selection of this sector 1-2 of outstanding employees, Xieqing the employee and the performance of good deeds. Human Resources departments of the various elections to the recommendation table determined after evaluation of the quality of this quarter, staff, and in each quarter of the hotel staff, when the General Assembly, an honorary certificate and prize money 100.7, first-aid knowledge trainingTraining Time: October every year to conduct aTraining content; accident injury emergency rescue treatment and preventive measures. Such as: burns, snake bites, drowning and other first aid measures.Target audience: hotel staffTraining Venue: Multifunctional HallTrainer: Security Department8, foreman in charge of the quality of management trainingTraining time: every year in July toTraining content: the working relationship between all levels of hotel, hotel art and methods of leadershipTarget audience: Hotel foreman and in charge of various departmentsTrainer: Human Resources in charge ofTraining Venue: Multifunctional Hall9, the hotel beauty fitness seminarsTraining time: held annually in JulyTraining content: the hotel staff make-up period of how daily life in the skin, the United States Air learning.Target audience: hotel staffTrainer: From the outside to invite professionals in to give 100 - 200 yuan reward.Training Venue: Multifunctional Hall10, lectures on Chinese cultureTime: The first-year in January, March, August and October each hold aLecture content: up and down five thousand years of Chinese culture and art, Chinese landscape, famous spots to enjoy Sheng major religions knowledge. Training ProgramParticipants: hotel staffLecture teacher: from the outside to invite professionals in this area (100 - 200 yuan reward)Lecture Venue: Multifunctional Hall11, military training for all staff

预订和跟客人打招呼