酒店日常用语英语

下面是我整理的酒店日常英语对话，欢迎大家阅读!

酒店日常英语对话：

-(Knocking at the door.)-(敲门。)

-May I come in?-我可以进来吗?

-Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。

-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?

-All right.Come in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now?-我现在可以换水吗?

-Yes,please.-请换吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?

-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.

-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便一下，有我的邮件吗?

-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了?

-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?

-Since you have come,you may do it now?-既然来了，现在就做吧。

-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。

-I am collecting the fee of the long distance call.-我来收长途电话费。

-This is the bill for the room rent of half a day.-这是补半天房金的帐单。

-Here is a telegram for you.-这儿有一封你的电报。

-Why is it unsealed?-它怎么被拆开了?

-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.

-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?

-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。

-What is there in the wallet?-皮夹子里有些什么?

-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。

-Look,is this wallet yours?-看，这只皮夹子是不是你的?

-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。

-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。

-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。

-Please bring some chairs for me.-请拿几把椅子来。

-Please get me some soap.-卫生间的肥皂要添了。

-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。

-Get a hot-water bottle,please.-请拿一只热水瓶给我。

-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。

-I need another pillow.-我需要加一只枕头。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。

-Excuse me.-对不起。

-I am sorry.-很抱歉。

-I beg your pardon.-请你原谅。

-Pardon me for interrupting.-对不起打扰你们了。

-Please excuse me for coming so late.-请原谅我来迟了。

-I'm sorry I was so careless.-很抱歉我太粗心了。

问候及回答：

1. Good morning (afternoon, evening), sir (madam).

早上(下午、晚上)好，先生(夫人)。

2. How do you do? Glad to meet you.

您好!(初次见面) 很高兴见到您。

3. How are you? Fine, Thanks. And you?

您好吗? 很好，谢谢。您好吗?

4. Welcome to our hotel (restaurant, shop).

欢迎到我们宾馆(餐厅、商店)来。

5. Wish you a most pleasant stay in our hotel.

愿您在我们宾馆过得愉快。

6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.

希望您在我们宾馆过得愉快。(客人刚入店时) 希望您在我们宾馆过得愉快。(客人在饭店逗留期间)

I hope you have enjoyed your stay with us.

希望您在我们宾馆过得愉快。(客人离店时)

7. Have a good time!

祝您过得愉快!

电话用语：

8. **Hotel, front desk. Can I help you?

**饭店，前厅。您找谁?

9. Sorry, I’ve dialed the wrong number.

对不起，我拨错号了。

10. May I speak to your front office manager?

能和你们前台经理说话吗?

11. Sorry, he is not in at the moment.

对不起，他现在不在。

12. Would you like to leave a message?

您要留口信吗?

13. Pardon. I beg your pardon.

对不起，请再说一遍，好吗? 对不起，请再说一遍，好吗?

酒店日常英语 句子 二：

Receiving a walk-in guest. 为散客登记

How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位?

What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间?

Just a moment, I have to check if there’s a room available XX Mr./Mrs.

XX先生/小姐，请稍等，我看看有没有空房。

Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。

We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。

Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗?

You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗?

Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。

Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。

Would I ask you to put your name in block capital? XX Mr./Mrs.

XX先生/小姐请用大写字母写您的名字，好吗?

May I have your occupation, please? 请问您的职业?

Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。

Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.

XX先生/小姐，能出示一下您的护照吗?

I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.

XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。

How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款?

How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久?

How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.

XX先生/小姐，您付现金还是用信用卡付账?

Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。

Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.

XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗?

May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.

XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗?

Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.

XX先生/小姐能告诉我您的离店日期吗?

Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。

The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.

XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。

I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。

As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.

按酒店规定，没有预订的客人得付一天房费作为押金。

Would you like a smoking or non-smoking room , XX Mr./Mrs.?

XX先生/小姐，您需要一间吸烟房还是不吸烟房?

XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.

XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。

Please remember to return your key before you leave our hotel , XX Mr./Mrs.

XX先生/小姐，在您离开酒店前，请记住归还钥匙。

Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.

先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次(自助)早餐。

The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.

XX先生/小姐，我们的退房时间延迟到下午2：00。

XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名?

XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗?

Registering a tour group 为团队登记

XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队?

I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.

XX先生/小姐，我想确认一下贵团的预订和日程。

Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗?

You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.

XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗?

XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。

XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.

XX先生/小姐，您们是16日早8：00离店，日程有变化吗?我们安排早6：30叫早。

XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?

XX先生/小姐，如有变化，请通知前台。

常用酒店英语词汇大全

常用酒店英语词汇大全如下：

Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以

B&B 家庭式酒店

Boutique hotel 精品酒店

Resort 度假村

King-size 特大号床

Queen-size 大号床

Twin beds 双床房

Single bed 单床房

Double room 双人间

Single room 单人间

Suite 套房

Studio suite 公寓套房

Adjoining room 相邻房

Connecting room 连通房

Executive Floor 行政楼层

Bellboy 行李员

Concierge 礼宾

Receptionist 前台接待

Reception/Front desk 前台

Coach 旅游大巴

Reservation 预订(不是预定)

Doorman 门房 门童

Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送餐服务

Ground 花园

Tip 小费

Service charge 服务费

Turn down 开夜床服务(指的是傍晚的.时候再次整理房间，使客人晚上睡的舒服)

Executive room 商务房

Shuttle bus 班车

Do Not Disturb Sign /DND sign请勿打扰牌

Please Make Up sign /PMU sign 请收拾房间牌

check-out 退房

check-in 登记入住

lobby 大堂

Owner response: 业主回复

Porter门房

Hotel Concierge酒店礼宾部

Procurement Manager; Purchasing Manager采购部经理

Food & Beverage Manager; Catering Manager餐饮部经理

Table Hostess餐桌女服务员

Kitchen Hand; Kitchen Help;

Kitchen Worker厨工

Cook; Chef厨师

Head Chef厨师长

Cook炊事员

Assistant Manager大堂副理

Lobby Manager大堂经理

Tourist Guide导游

Sauce Cook调味汁厨师

Restaurant Manager饭店经理

Rooms Division Manager房务部经理

Second Chef副厨师长

Second Waiter副领班

Trainee Manager见习经理

Receptionist接待员

Bar Operative酒吧服务员

Hotel Accountant酒店会计

Chief Accountant; Financial Controller酒店主管会计;财务总监

Housekeeping Manager客房部经理

Executive Housekeeper; Head Housekeeper客房部主管

Chambermaid客房女服务员

Head Waiter ;Captain领班

Floor Attendant楼层服务员

Travel Agent 旅游中介

Doorman门童

Pantryman配餐员

Front Desk Manager前台经理

Front Office Supervisor前台领班

Front Office Manager前厅经理

Assistant Front Office Manager前厅副理

Cleaner清洁工

Food Checker食品检验员

Vegetable Cook蔬菜厨师

Materials Manager物料经理

Western-Style Restaurant Manager西餐部经理

Executive Assistant Manager行政副经理

Assistant Banquet Manager宴会部副经理

Banquet Manager宴会部经理

Night Manager夜班经理

Hotel Greeter迎宾员

Reservation Manager预订部经理

Chinese-Style Restaurant Manager中餐部经理

Resident Manager驻店经理

Front Clerk; Reception Clerk总台接待员

酒店岗位：

客房预定 room reservation

客 满 fully booked

房间种类 types of rooms

双 人 房 double room

标 准 房 standard room

双 床 房 twin room

高 级 房 superior room

豪 华 房 deluxe room

商 务 房 executive room

套 房 suite

普通套房 junior room

高级套房 senior suite

总统套房 Presidential suite

朝南的房间 a room facing south

公寓套房 studio room

连 通 房 connecting room

相 邻 房 adjoining room

没有按预定抵店 no show

确 认 信 letter of confirmation

服 务 费 service charge

额外费用 extra charge

班 车 shuttle bus

全 价 full price

折 扣 价 discounted price

标 准 价 rack rate

优 惠 价 special price

免 费 complimentary rate

特大号床 king-size bed

大 号 床 queen-size bed

推 迟 postpone

空 房 Vacancy/vacant room

取消 cancel/cancellation

更改 change

预定 book/reserve

自动门 automatic door

登记入住 check in

结帐 check out

一件行李 a piece of baggage/luggage

背包 shoulder bag

纸箱 cardboard box

手提箱 briefcase

汽车行李箱 luggage trunk

送行李 send up

填写 fill out

名牌 name tag

夜床服务 turn – down service

打扫房间 make up

稍稍整理 tidy up

洗衣项目 laundry items

加快服务 express service

核对 check

包间 private room

菜单 menu

套餐 set menu

定满了 fully booked

租 rent

计划表 schedule

推举 recommend

酒店内设施

adapter 连接器

brief ease 公文包

out of order 坏了

coupon奖券

Food Mall 食品街

Ancient Culture Street古文化街

fire sprinkler 灭火喷淋

coat hanger 大衣架 pillow 枕头

heating control 加热控制

ice tongs 冰夹 chair 椅子

bedside table 床头桌

ceiling light 顶灯

luggage stand 行李架

swimming bag游泳袋

power socket 电源插座

note pad 记事簿

shoe basket鞋篮

ice bucket 冰桶

security latch安全门

dry cleaning docket 干洗单

breakfast menu 早餐菜单

light switch 灯开关

air conditioner vent 空调排风口

pillow case枕套

coffee table 咖啡桌

wall paper 壁纸

hair dryer 吹风机

standing lamp 地灯

valet stand 衣物架

switch 开关

desk chair (与书桌配套的)椅子

laundry docket 洗衣单

Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌

chest of drawers 带抽屉的柜厨

sheer curtains 纱窗帘

desk lamp 台灯

television cabinet 电视柜

single bed 单人床 double bed 双人床 desk书桌

dusting 去尘

toilet brush 马桶刷子

refuse bag 废物袋

mopping 拖地

scrub 檫洗

dustpan and brush 簸箕和刷子

detergent 清洁剂

vacuum cleaner 吸尘器

mop 拖把

shampoo 洗发水

soap 香皂

bath foam 浴液

sewing kit 针线盒

moisturizer 润肤露

shower cap 浴帽

shoehorn鞋拔

shoe shine檫皮鞋

Bedside lamp 床头灯

wardrobe 衣柜

television guide电视指南

Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌

slippers拖鞋 drapes 布帘

ceiling屋顶

Laundry docket 洗衣单

window sill 窗台

shopping bag 购物袋

bookshelf 书架

ground floor (英)底，层，一楼

cabinet 橱柜

switch 开关

Venetian blind 百叶窗帘

curtain 窗帘

wastebasket 字纸篓

tea trolley 活动茶几

night table 床头柜

first floor (英)二楼，(美)一楼

folding screen 屏风

hanger 挂钩

plug 插头

wall plate 壁上挂盘

Chinese painting 国画

elevator, lift 电梯

drawer 抽屉

second floor (英)三楼，(美)二楼

spring 弹簧

cushion 靠垫，垫子

socket 插座，插口

sitting room 起居室

voltage 电压

floor 楼层，地板

carpentry (总称)木器

tea table 茶几

bedclothes 床上用品

quilt 被子

mattress 床垫

thermos 热水瓶

transformer 变压器

酒店前台用语：

market price 市价

cashiers desk 兑换处

coin 硬币

accounting desk 帐务处

check-out time 退房时间

voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

interest 利息

form 表格

reservation 预订

reception desk 接待处

tip 小费

reservation desk 预订处

luggage office 行李房

spare (形)多余的

postpone (动)延期

cancel (动)取消

travelers cheque 旅行支票

pay (动)付款

fill (动)填写 administration 管理、经营

note 纸币

registration desk 入宿登记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge (动)收费

bill 帐单

change money 换钱

procedure 手续、程序

information desk 问询处

luggage label 行李标签

overbooking 超额订房

reasonable (形)合理的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续费

fill in the form 填表

酒店的种类：

Designed hotel 设计酒店

boutique hotel 精品酒店

certified hotel for tourism 旅游定点旅馆

family hotel 家庭旅馆

B&B: 经济型酒店

resort hotel 度假区酒店

酒店部门：

电脑部E.D.P.

市场营销部sales & Marketing Division

销售部Sales Department

公关部Public Relation Department

预订部Reservation Department

客务部Room Division

前厅部Front Office Department

管家部Housekeeping Department

餐饮部Food & Beverage Department

康乐部Recreation and Entertainment Department

工程部Engineering Department

保安部Security Department

行政部Rear-Service Department

商场部Shopping Arcade

其他：

Oriental Plaza: 东方新天地

Forbidden city:故宫

High-speed wireless internet: 高速无线上网

Owner response: 业主回复

Expatriates/ expats:外籍人士/外籍员工

F&B:餐饮

Mansion/ service-apartment:酒店式公寓

English tea:英式红茶/英式下午茶

CTS:中国旅行社

Prepaid cell: 预付型手机

Toiletries: 洗漱用品

Morning call 唤醒服务

去看看 饭店情景英语 这本书吧比较实用, 书店应该都买的到的 祝你打工顺利