酒店总机英语对话

Guest: Hello, I’d like to check in please. Guest: 你好,我想入住贵酒店。 Hotel staff: Certainly. Can I have the name please? Hotel staff: 当然可以,能把姓名给我吗? Guest: Mr Harold Smith. Guest: Harold Smith先生。 Hotel staff: Ok, Are you checking out tomorrow? Hotel staff: 好的,您是明天退房吗? Guest: Yes, I am. That’s right. Guest: 是的没错,是明天退房。 Hotel staff: Will you need a wake up call, sir? Hotel staff: 先生您需要唤醒服务吗? Guest: Yes please. At 6.30am. Guest: 是的,请在早上6.30唤醒我。 Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay. Hotel staff: 好的。您的房间号码是五层的502房间。早餐是早晨6.30到9点。祝您入住愉快。 Guest: Thank you. Guest: 谢谢你。 Guest: Good evening, I have a reservation under the name of Tomlinson. Guest: 晚上好,我有预定,名字是Tomlinson. Hotel staff: Ok I’ve found it. Checking out on the 27th? Hotel staff: 好,我找到了。是27日退房吗? Guest: That’s right. Guest: 没错。 Hotel staff: Can I take a credit card for the deposit? Hotel staff: 我能用您的信用卡划账押金吗? Guest: Yes, sure. Also, I’d like a non-smoking room please. Guest: 当然可以。另外,请给我一间无烟房间。 Hotel staff: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon. Hotel staff: 当然可以,女士。这是您的房间钥匙。您的房间在7层左侧,房间号码781。退房需要在中午12点之前。 I’d like to check in please. 我想入住。 What name is that under? 使用什么姓名? Are you checking out tomorrow? 您是明天退房吗? Can I take a credit card for the deposit? 我能用您的信用卡划账押金吗? Breakfast is served between 8am and 9am. 早餐是早晨8点到9点。 追问： 要 市内电话 的对话···谢谢啊大神 回答： 一、 接听外线电话： 01、 电话铃响三声接起，中英 文清 晰报出酒店名称： 您好， 昆明 电信国际 技术交流 中心！ Good morning , 02、 转接时，对来电方： 请稍等！ Hold on ,please ! 03、 电话占线 时： 对不起，电话占线，请您稍后再拨。 Sorry , the line is busy .please call back later! 04、 转入电话无人接时： 电话没人接，您是否需要留言？ There's no answer , Would you like to leave a message ? 05、转入 客房 电话： A、 请问您找那位？ Who would you like to speak to ? B、 对不起，没有这个姓名的客人。 Sorry , there's no guest with that name C、 您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a hotel guest? 05、 内容没听清或不确定时： A、 请您 再说一遍 好吗？ Would you like to repeat the number ? B、 请您大声一点好吗： Could you speak a little louder , please C、 请说慢一点！ Could you speak slowly ,please? 07、对方拨错号码： 恐怕您拨错了号码，这里是XXX酒店总机。 I'm afraid you dial the wrong number . here is xx hotel operator; 08、 外线来电详细问询时： 我将帮您把电话转到 问讯处 ； I'll put you through to the information desk 09、 来电方需要留言： A、 请告诉我您的留言内容； Could you please give me the message , sir / madam? B、 请放心，我一定将您的意思转达给X先生/小姐，谢谢您的来电，再见！ Thank you for calling , I 'll relay the message to Mr./Mrs. 二、酒店住店客人的叫醒受理： 01、 能告诉我您的姓名和房号吗？ May I have your name and your room number , please? 02、 您需要什么时间的叫醒？ Could you tell me what time would you like to get up ? 03、 我重复一遍您的房号和叫醒时间，好吗？ May I repeat your room number and the time , sir / madam ? 04、 早上好 （中午、晚上好），先生/女士，这是您的叫醒电话，祝您过得愉快！ Good morning (afternoon , evening ), sir / madam ! this is your wake-up call , Have a good day to you (have a nice day )!