酒店前厅专用英语

call girl please.condom please.DND please.Thank you.

reception

英 [rɪˈsepʃn]   美 [rɪˈsepʃn]

n.接待；招待会；接待处；欢迎；接待区；接待仪式；欢迎会；反应；反响。

The bridal suite was prepared for the reception of the honeymooners.

新婚套间已准备好以接待度蜜月的人。

The play got a favourable reception from the critics.

该剧获评论界好评。

Wait for me at reception.

在接待处等我吧。

The bridal suite was prepared for the reception of the honeymooners.

新婚套间已准备好以接待度蜜月的人。

Reception (eg of TV programmes) is poor here.

这里的接收情况欠佳（如电视节目的）。

There will be an official reception for the foreign visitors next week.

下星期会有一个欢迎外宾的招待会。

1、FD：是英文front desk的缩写，代表的意思就是前台；

2、CON：是英文concierge的缩写，代表的意思就是礼宾部；

3、OP：是英文operator的缩写，代表的意思就是总机；

4、BC：是英文business center的缩写，代表的意思就是商务中心；

5、AM：是英文assistant manager的缩写，代表的意思就是大堂副理；

6、FOM：是英文front office manager的缩写，代表的意思就是前厅经理；

扩展资料：

这一个酒店前厅部的主要任务就是最大限度地推销客房商品及酒店产品，并协调酒店各部门，向客人提供满意的服务，使酒店获得理想的经济效益和社会效益，主要作用包括：

1、前厅部是酒店的“窗口”，反映酒店的整体服务质量；

2、前厅部是酒店信息中心和对客服务协调中心；（决策作用、协调作用）

3、前厅部是酒店的代表，是建立良好宾客关系的重要环节；（公关作用）

4、前厅部是酒店的门面，对于客人及社会公众形成深印象起着重要作用；（社会作用）

5、前厅部的销售业绩，直接关系到酒店的经济效益。（经济作用）

问候及回答：1. Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）。2. How do you do? Glad to meet you.您好！（初次见面） 很高兴见到您。3. How are you? Fine, Thanks. And you?您好吗？ 很好，谢谢。您好吗？4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。5. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时） 希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7. Have a good time!祝您过得愉快！电话用语：8. **Hotel, front desk. Can I help you?**饭店，前厅。您找谁？9. Sorry, I’ve dialed the wrong number.对不起，我拨错号了。10. May I speak to your front office manager?能和你们前台经理说话吗？11. Sorry, he is not in at the moment.对不起，他现在不在。12. Would you like to leave a message?您要留口信吗？13. Pardon. I beg your pardon.对不起，请再说一遍，好吗？ 对不起，请再说一遍，好吗？祝贺语：14. Congratulations!祝贺您！15. Happy birthday!生日快乐！16. Happy New Year!新年快乐！17. Merry Christmas!圣诞快乐！18. Have a nice holiday!假日快乐！19. Wish you every success!祝您成功！答谢和答应语:20. Thank you (very much).谢谢您（非常感谢）。21. Thank you for your advice (information, help)感谢您的忠告（信息、帮助）。22. It’s very kind of you.谢谢，您真客气。23. You are welcome. Not at all. Don’t mention it.不用谢。 不用谢。 不用谢。24. It’s my pleasure. (With pleasure.) (My pleasure.)非常高兴为您服务。25. I am at your service.乐意为您效劳。26. Thank you for staying in our hotel.感谢您在我们酒店下榻。27. I’m sorry. I’m sorry. It’s my fault.很抱歉。 很抱歉。那是我的过错。28. Sorry to have kept you waiting.对不起，让您久等了。29. Sorry to interrupt you.对不起，打扰您了。30. I’m sorry about this. I apologize for this.对此表示抱歉。 我为此道歉。31. That’s all right. Let’s forget it.没关系。 算了吧。征询语：32. May I help you? What can I do for you? Is there anything I can do for you?我能帮您什么吗？ 我能为您干点什么？ 有什么能为您效劳的吗？33. Yes, please. Just a moment, please.好的。 请稍等一下。34. May I use your phone?我能借用您的电话吗？35. Certainly. Yes, of course.当然可以。 当然可以。指路用语:36. Go upstairs/downstairs.上楼/下楼。37. It’s on the second (third) floor .在二（三）楼。38. Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？39. This way ,please.请这边走40. Turn left /right.往左转/右转。41. It’s in the lobby near the main entrance.在大厅靠近大门。42. It’s in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：43. Mind (Watch) your step.请走好。44. Please be careful.请当心。45. Please don’t leave anything behind.请别遗忘您的东西。46. Don’t worry.别担心。47. Take it easy.放心好了。48. Please don’t smoke here.请不要在这边抽烟。告别语：49. Goodbye. See you late.再见。 待会见。50. Good night.晚安。51. See you tomorrow.明天见。52. Goodbye and thank you for coming.再见，谢谢您的光临。53. Goodbye and hope to see you again.再见，希望再见到您。54. Have a nice trip!一路平安！55. Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！其它：1. Have you a reservation?您有预定吗？2. May I know your name and room number?您能告诉我您的名字与房间号吗？3. Here is your room key.给您房间钥匙。4. Please pay at the cashier’s desk over there.请去那边帐台付款。5. Are these your baggage?这些是您的行李吗？6. May I take them for you?我来帮您拿好吗？7. What kind of rooms would you like?您需要什么样的房间？8. Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。9. Sit down, please. Here is the menu.请坐，给您菜单，先生。10. May I take your order, sir?您要点菜吗？11. What would you like to have, coffee or tea?您要喝咖啡还是茶？12. Would you like to have any wine with you dinner?您用餐时要喝点酒吗？13. Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast. 11:30a.m.to1: 30p.m.for lunch. 6:30p.m.to 8:30p.m.for dinner.早餐7点到9点。 午餐11点半到1点半。 晚餐6点半到8点半。14. Here is the bill. Please sign it.15. 这是您的帐单，请签字。征求意见用语：1. How do you like Chinese food?您喜欢中国菜吗？2. What do you think of our service?您对我们的服务有什么意见？3. Thank you for your comments (compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。4. I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的。5. In our hotel we don’t accept tips.我们饭店是不收小费的。6. It’s our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。7. Thank you all the same.然而，还是要谢谢您。8. I’m afraid you’ll have to pay for the damage.您必须赔偿。9. Thank you for telling us about it.谢谢您告诉我们10. I’ll look into the mater right away.我马上去处理这件事情。11. I assure you it wont happen again.我保证此类事情不会再发生。12. Please don’t worry, sir (madam).先生（夫人），请不必担心。13. I’ll send someone up to your room right away.我马上派人到你的房间去。14. I can’t guarantee anything, but I’ll try my best.我不能保证，但我会尽力而为。15. You may pay in cash or with credit card.您可以付现金也可以用信用卡。

Receiving a walk-in guest. 为散客登记How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位？What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？Just a moment, I have to check if there’s a room available XX Mr./Mrs.XX先生/小姐，请稍等，我看看有没有空房。Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。Would I ask you to put your name in block capital? XX Mr./Mrs.XX先生/小姐请用大写字母写您的名字，好吗？May I have your occupation, please? 请问您的职业？Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.XX先生/小姐，能出示一下您的护照吗？I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款？How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.XX先生/小姐，您付现金还是用信用卡付账？Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.XX先生/小姐能告诉我您的离店日期吗？Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按酒店规定，没有预订的客人得付一天房费作为押金。Would you like a smoking or non-smoking room , XX Mr./Mrs.?XX先生/小姐，您需要一间吸烟房还是不吸烟房？XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。Please remember to return your key before you leave our hotel , XX Mr./Mrs.XX先生/小姐，在您离开酒店前，请记住归还钥匙。Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.XX先生/小姐，我们的退房时间延迟到下午2：00。XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？ 内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yo Registering a tour group 为团队登记XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.XX先生/小姐，我想确认一下贵团的预订和日程。Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.XX先生/小姐，您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?XX先生/小姐，如有变化，请通知前台。