投诉餐厅英语对话

关於上错菜的投拆(complains about the wrong order)G: Waiter. This isn’t what I ordered!侍应生。这不是我点的菜！W: I’m very sorry, sir. What was your order?真对不起，先生。您点的是什麽？G: I ordered a Shrimp Curry, not Beef Curry.我点的是咖哩鲜虾，不是咖哩牛肉！W: I see, sir. I’ll bring you some at once.我明白了，先生。马上给您送来。W: Your curry, sir. I’m very sorry for the mistake.您的咖哩，先生。抱歉弄错了。G: Yes, please be more careful in the future!嗯，今後可要当心点！W: I will, sire. I hope you enjoy your meal.我会的，先生。请慢用。关於上菜过慢的抱怨(complains about a late order)G: Waiter. I ordered my meal at least thirty minutes ago and it still hasn’t come.Why is it taking so long?侍应生，我至少在三十分钟前点的菜，到现在还没来。为什麽要这麽久？W: I’m very sorry, sir. I’ll check your order with the Chef.真对不起，先生。我会和主厨核对您点的菜。G: Please do any hurry up! I’ve got an appointment in fifteen minutes.请快一点！十五分钟後我有个约会。W: Just a moment, please请稍等。(brings order上菜)W: Your meal, sir. We’re very sorry for the delay. Please enjoy your lunch.先生，您的菜。抱歉耽搁了。请享用您的午餐。沉着应对1. 当你听不懂客人的意思时: 对不起,我不明白,让我找我们领班/经理帮您的忙I’m sorry .I don’t understand .May I ask the captain /Manager to help you .2. 当你不明白客人的意思时: 对不起,我不明白,您可以让我看看吗I’m sorry .i don’t understand ,Will you please show me that.3. 当客人提出的要求,你不能答允时,说:非常抱歉,我们不允许这样做的I’m terribly sorry .we are not permitted to do this.4. 在婉拒客人的要求时,说: 恐怕不行,很遗憾I’m afraid not ,unfortunately.5. 当客人向你致谢时,说: 很高兴为您服务,或请别客气/很乐意效劳My pleasure ./You are welcome/Glad to be of service6. 能答应客人的要求时.可迅速答应时: 当然可以先生/太太 我马上拿来先生/太太 立刻办Certainly, sir/madam. I’ll go and get it right away, sir/madam Yes sir/madam.7. 不能答应客人的要求致歉时: 非常抱歉.恐怕我们没有I’m sorry .we don’t have…..用电话询问遗失物件时的英语会话G:Is that the Coffee Shop?请问是咖啡厅吗？W:Yes, it is. May I help you?是的，需要我效劳吗？G:Yes. I had breakfast in your restaurant this morning and left my glasses there. Have your found them?我今天早上在贵餐厅用餐时把眼镜遗落在那边。您们有没看到？W:May I have your name, please?请问您贵姓？G:Yes, it’s Talbot.我姓台伯。W:Could you describe them, please?请描述那副眼镜的外形好吗？G:Yes, they are a pair of brown ladies horn rimmed glasses with blur tinted lenses.好的，那是一副色角质镜框女用眼镜，蓝色镜片。W:Could you hold the line, please? I’ll check for you.请不要挂断好吗？我查查看。W:I’m very sorry to have kept you waiting. We have found your glasses, ma’am.劳您久等了。我们找到您的眼镜了，太太。G:Wonderful. I’ll come to pick it up.太好了，我会过来取回。W:Could you come to the Cashier’s Desk at the entrance?请到入口处的出纳台拿好吗？G:Fine. Thank you very much.好的。谢谢您。W:You’re welcome, ma’am.不客气。请客人稍候时的英语会话Dialogue: W = Waiter 服务生G = Guest 客人W: Good evening, sir. Welcome to Lichang Seafood Restaurant. 先生，晚上好，欢迎光临黎昌海鲜大酒楼。G: Good evening. 早。W: How many persons, please?请问有几位？G: A table for three, please. 三位。W: I’m afraid all our tables are taken, sir. Would you mind to wait a while? 先生，恐怕所有的位子都坐满了。您介意等到有空位吗？G: Well, how long will it take？ 要等多久？W: I’m not sure. But we’ll get a table ready as fast as we can. 我不确定。但我们会尽快帮您把位子准备好。G: OK, then I’ll wait. 好吧，我等一会儿。W: May I have your name, please? 请问贵姓？G: Yes, It‘s Anderson. 安德生。W: Mr. Anderson. Thank you. Could you take a seat over there and I will call you when the table is ready. 谢谢您，安德生先生。要不要到那边坐，有空位时我再叫您。G: Fine. Please don’t forget! 好的。请别忘了！W: I won’t, sir. (a table becomes vacant) 先生，不会的。（有一张空桌时）W: We have a table for you now, Mr. Anderson. This way, please. 先生，现在有位子了。这边请。谢谢您的等候。G: That’s ok. 没关系。