商贸英语判断题

1. When having a complaint, it’s important to keep silent and listen carefully. B. 正确2. If a guest cannot get the room type he or she likes, it’s a good idea to offer alternative choices. B. 正确3. Guests are always expecting your solutions to deal with their problems.B. 正确4. We should be very careful about the voiced guest complaints in stead of the unvoiced ones.A. 错误5. According to the author, the guest might post their complaints online if their problems are not solved.B. 正确（看了这题 我觉得这个题目应该是给了短文的）

1-5：错对对错错6-10：对对错错对11-15：对对对错对 16-20：错对对对错21-25：错对对对对26-29：对错对对

动力增加更可能发生当工作满足个人需要的学习、自我实现和个人成长。四个c”smodel effevtiveness评价是人力资源管理的能力、敬业、一致性和成本效率2。像工资、薪水和激励节目直接与工作完成了,福利也与执行工作直接相关3。一个大公司通常有它的亚文化群和亚文化被视为单独的文化主导