laijiaying4
前厅英语口语面试对话1Interviewer: Rita; Paula Interviewee: CharlesGood morning, Mr. Tsai, I believe you already have some idea that this job requires frequent shift turns and immediate support for our hotel. So you understand that we are seeking someone who is willing to do this challenging but fruitful job professionally.1. First of all, we would like to know more about your related work experiences; please briefly introduce yourself. A: I majored in English and American literature in National Central University which greatly helped with my English communicating skills. While in school, I took up a part time job working as a waiter in a restaurant to accumulate work experiences. After graduation and military services, I worked in the Grand Hotel as Front Office clerk for 2 years. Since I was well-trained in the English language, I was put in charge of receiving foreign guests. It was my duty to make them feel right at home, so I always did my best to explain the services provided by the hotel and to satisfy the needs of our guests. 1.1 As you mentioned you worked in Grand Hotel before, may we ask “What’s the most unforgettable emergency situation in your previous job? And how did you cope with that situation in the Grand Hotel?” A: Mmm, there are always emergency situations in such a big hotel with hundreds of guests coming through everyday. But there was one case that I remember very well. We all know earthquakes are quite common in Taiwan, but for most foreigners, it’s a great shock to be faced with such a situation. Once a senior official from Washington D.C. stayed overnight at our hotel, and as luck would have it, an earthquake happened that night. The senior official was terribly frightened and called us in great confusion. As it could lead to an international incident, I immediately went up to his room and carefully explained to him that earthquakes are commonplace here and that they were mostly not dangerous at all. Furthermore, the Grand Hotel was designed to resist such earthquakes. He finally calmed down after my explanation, and we upgraded him to the presidential suite to compensate for the shock. Although the hotel had to shoulder the cost for the upgrade, we think it is very important that we keep such important guests happy. 2. What can you do for us that some else cannot? If you could get this job, what’s your expectation? How would you make it better? A: I am quite devoted to my work and I’m willing to take extra shifts and handle additional tasks. I fully understand that this is the service industry and we have to be on duty whenever we are called upon, even if we have to extra work to make our patrons satisfied. I don’t mind such demands because I like to learn new things. I hope I can build up a team spirit with my co-workers and provide the best service possible. Of course I also understand that we are all human beings and that sometimes we all have to cover for one another. So I will do my best to manage the human resources, especially under special situations such as fire alarms or unexpected absentees. 3. Let’s imagine this situation. You are now the front office manager at our hotel; what would you do to protect every patron’s privacy? For example, if the female artist who recently suffered from the disclosure of her husband’s possible infidelity came to our hotel looking for refuge. She’s very emotional and fragile. How would you handle those media, paparazzi and meanwhile what would you do to help her get over the craziness?A: If our guests demand privacy, I will arrange it so that the paparazzi is kept away from all entrances or parking lots which our special guest may use when checking in and out. I will personally see to it that no information about our guest, whether it is information about her room number or her dates of checking in and out, would be leaked. I will suggest that our guest have her meals in the room and draw up her curtains. If she would like, I will arrange it so that services like the spa or the salon will be reserved for her to relieve her tension. Of course everything will be done with the highest discretion. 4. One more question: What’s your expected salary? A: My understanding is that a job like the one you are describing may carry a monthly salary in the range of NT$40,000 dollars. But I am more interested in learning about possible bonuses? Interviewer’s Response: We offer three-times-per-year bonus on the three significant Chinese festivals based on your level of performance. We also provide regular staff-training to help our staff learn and grow with the organization together. If there are no further questions, we thank you for your time and you will certainly hear from us in 2 weeks. Thank you and have a good day! Interviewer: 嘉雯 Paula Interviewee: 映青 Job: assistant front office managerA: Please take a seat. A: I suppose you’re aware that we’re looking for somebody with experience in the related field. So maybe that’s where we should begin.A: Miss XXX, tell us about your past work experiences, particularly what you’ve learned on these jobs and what you think are your weaknesses.Q: After I graduated from National Central University, my first job was front desk agent in the Grant Hyatt Hotel. I was responsible for greeting guests and check-in/outs. On that job, I learned that patience is very important when dealing with guests in any situation, especially when you have to greet hundreds of guests everyday. I worked very hard and was promoted to assistant front office manager in three years. As someone who is in charge of the front office system, I learned that team spirit is vital if we hope to provide the best services to our guests. As to my weakness, well, I think sometimes I tend to be a bit too persistent in sticking to my principles and doing everything perfectly. And sadly it often leaves me working overtime to perfect every single detail. A: All right. Well, being an assistant front office manager is not easy. You’ll be in charge of overseeing the staff, as well as providing satisfactory guest services. Do you think you’re qualified for this job?Q: Yes, I believe I am. I am an energetic person, and I always keep a high interest in things that I am not familiar with. I am not afraid to take challenges, and I am always eager to serve.I think that is an important characteristic for any staff in the service industry, especially for people who work in the hotel business where there are always unexpected things happening. A: Let’s say it’s two in the morning and one of our guests calls you and complains about a leak in the ceiling of his room. He is very upset and demands that you handle the situation immediately. What do you do? Q: Well, first, I will personally go up to his room to check on the situation. I would formally apologize to him and help him change to a different room, preferably upgrading his room to a suite and give him some meal coupons. After the guest has settled into the new room, I will call housekeeping to have the leak taken care of immediately. A: Are there any questions you’d like to ask? Q: I would like to know if there is any staff-training in your hotel?A: Yes, we offer job rotation and staff training on a yearly basis. We’d like our staff to learn and grow at this hotel. A: If there are no further questions, we’d like to thank you for coming in today. We’ll give you further notice soon.Q: Ok, thank you.
画布大小
ABC天卞英语是不错.好.的 他们很负责认真教学 而且还会出回家作业 紧跟着我的进度，选择学习中心最主要的是否适合你！A： hello B：hello A：byebye B: byebye
女儿我爱你
SPA一词源于原于拉丁文“Solus Por Aqua”（Health by water）的字首，Solus =健康，Por＝经由， Aqua＝水，意指用水来达到健康。方法是充分运用水的物理特性、温度及冲击，来达到保养、健身的效果。SPA （法文Solus Por Aqua），意为“健康之水”，与英式休闲文化的SPA（Spring pute air）意为“在矿泉区里享受纯净的空气”。SPA的美妙气息蔓延了几百年，希腊的方献旧时就有记载，在水中加上矿物及香薰、草药、鲜花，可以预防疾病及延缓衰老。 从狭义上讲，SPA指的就是水疗美容与养生，形式各异的SPA，包括冷水浴、热水浴、冷热水交替浴、海水浴、温泉浴、自来水浴，每一种浴都能在一定程度上松驰紧张的肌肉和神经，排除体内毒素，预防和治疗疾病，近年来发现水疗配合各种芳香精油按摩，会加速脂肪燃烧、具有瘦身的效果。从广义上讲，SPA包括人们熟知的水疗、芳香按摩、沐浴、去死角等等。现代SPA主要透过人体的五大感官功能，即听觉（疗效音乐）、味觉（花草茶、健康饮食）、触觉（按摩、接触）、嗅觉（天然芳香精油）、视觉（自然或仿自然景观、人文环境）等达到全方位的放松，将精、气、神三者合一，实现身、心、灵的放松，如今SPA已演变成现代美丽补已的代名词。 SPA有不同的主题诉求，有的偏重放松、舒缓、排毒的疗程；有的以健美瘦身为重点；还有的重芳香精油、海洋活水或纯草本疗法等。但无论是哪种类型的SPA，都不脱离满足客人听觉（疗效音乐）、嗅觉（天然花草薰香）、视觉（自然景观）、味觉（健康餐饮）、触觉（按摩呵护）和思考（内心放松）等6种愉悦感官的基本需求。 SPA的由来 早在公元前1500年，印度人就以这种“神水”疗伤镇痛，古希腊人也将其作为一剂治病强身的灵丹妙药，而在奢华的古罗马，人们更是利用水温的天然不同，将公共浴室分为很热、微热及冷池。这里成为勇士们洗净身体污垢的公共交流场所。 15世纪中，SPA的名字来源于靠近比利时的列日市的一个叫作Spau 的小山谷，这是一个非常丰富矿物质的热温区，当地的居民通过泡温泉浴治疗各种疾病与疼痛。由此当地的温泉浴远近闻名。18世纪后，SPA开始在欧洲贵族中风行，成为贵族们休闲度假、强身健体的首选。 除了SPA这个地方外，古罗马人在欧洲其它地区也利用天然的矿泉作为疗伤治病。后来，世界各地出现了越来越多的温泉疗养胜地。美国的加利福尼亚、法国、英国、意大利、奥地利、日本、台湾等地都有很知名的温泉疗养中心，而SPA这种休闲美容方式在这些地方也很流行。 随着时代的发展，人们不断赋予SPA更新的方式和更丰富的内涵。如今SPA这种融合了古老传统和现代高科技的水疗方法已不再是贵族们的专宠，而逐渐成为现代都市人回归自然、消除身心疲惫，集休闲、美容、解压于一体的时尚健康概念，配合着五感疗法，不论是舒缓按摩、美容还是温泉水疗，凡此种种与舒缓压力、舒缓身、心灵有关的活动，都可以称之为SPA。 SPA美丽的传说 传说三四百年前，已有希腊医师提出水疗可以预防疾病。直至14世纪，位于比利时阿德南丝（Ardennes）森林区中有一个叫SPA的小镇，居民发现此处涌出许多天然泉水，而且盐分极低，无矿物杂质，不管是饮用或用来泡浴，对人体均有很大益处，居民都用它来治疗疼痛与疾病，于是便成了现代SPA的发源地。 也有传说水疗法是在19世纪，由一位天主教牧师Sebastian Kneipp发现的。他种用冷与热的水疗法来刺激身体机能、促进血液循环及减轻压力的功效非常不错，慢慢演变成现在流行的“水疗法”（Hydrotherapy）。 又有传说在比利时烈日市的一处名为Spau的小镇，周围有美丽的森林和含有丰富的矿物质的热温泉，居民都到热温泉来治疗疾病，在治疗的同时又能在大自然中活涤心灵，享受天然的恩赐，因而得名SPA。并派出美容美体等多种形式。 SPA的愉悦身心，为内囤积的压力找到一个出口，令起近它的人身、心、灵达到和谐与平衡的享受，让人们去品味。 芳香SPA的魅力 身、心、灵皆美是现代身处来健康状态的都市人的梦想。SPA吹来的怡人芳香，正是从身、心、灵上给人以关怀和抚慰，呵护你的容颜、关爱你的心灵，让你由内至外充满生机、神采飞扬。 身心美容充电站 SPA所精心营造的氛围别具情调：在轻音妙曼、芳香有袅袅的雅致空间里，享受水滴、花瓣、绿叶、泥土的亲抚，吮吸采自然森林原野的植物所散发出清新气息，一切是如此温馨宁静，如天空飞翔的鸟儿、水中畅游的鱼儿般自由自在，烦忧尽忘。墙内芳草萋萋，墙外红尘滚滚，恍若隔世，桃源与红尘，却只在咫尺间。 SPA包含了脸部护理、音乐按摩、芳香疗法、淋巴排毒、水疗、泥疗、海洋疗法、瑜珈、五感疗法等内容，以养生、美容、健身、舒心为主旨，利用水、颜色、声音、光线、植物芳香精油、死海矿物泥，甚至热乎乎的石头做美疗工具，满具人的视觉（色彩、自然景观）、嗅觉（花草香薰）、触觉（按摩）、听觉（音乐）、味觉（花草茶）等五官和心灵感受，带给人愉悦享受，让人神情舒展。虽然有测重排毒舒压、有的侧重美容瘦身、有的侧重草本疗法等等，但带给你的爱都是绵春雨，让人“沉醉不知归路”。 在SPA天地里，你可美化容颜、健美体形、休心养生，感受花草雨露的滋润和美疗师温柔手法的呵护。经过一番香花美乐净水洗涤，步出SPA时你倦容已去，浑身散发着花草的芬芳，香气袭人，真可谓香草美人。难怪众多都市名媛、白领丽人、风流雅士为之着迷，并成为他们展现其生活品位的方式。 SPA除了提供脸部、手部、脚部美容之外，更有养生及塑身、减肥的各项疗程，客户群除了女性客户来做瘦身之外，还能促使陪同而来之男性客户做身体健康保养。而此地的温泉通常还可饮用，对胃肠方面的疾病具有显著的疗效。由于大多数人肥胖都是因为肠胃系统消化不良所致，而此类温泉一方面可治疗胃肠疾病，另一方面可促进淋巴循环，代谢身体内部多余的脂肪及废物，从而使身体的消化系统更加强健。 因此，SPA可以说是一座补充能源的“身心美容充电站”。
水瓶座A型
据考，关于SPA的起源，有一种传说：在比利时，有一罗马帝国时代即闻名遐迩的小镇“SPA”，镇中有一温泉，因泉水中含有丰富的矿物质和芳香精油成分，经常在水中泡浴，人就会变得特别舒畅，皮肤变得雪白光滑，身材会变得匀称、丰满，且能消除很多疾病，用泉水洗脸，能消除色斑，增加皮肤弹性与光泽，使皮肤变得又白又嫩。一时间，小镇成了“天使的故乡”，许多人不远千里慕名而至，连彼得大帝也带皇后及王妃们来此洗浴，以治疗疾病和获得美丽。久之，人们便称这种水疗环境和方法为“SPA”。 发展至今，SPA的概念越来越丰富，它成了一种集香熏、精油、泡浴、按摩及日常皮肤护理及花茶与音乐为一体的具有养生与美容效果的养颜方式。但它依然和“水”脱离不了干系。水疗是SPA最普遍的形式，SPA必不可少的是水资源及水设备，如桶浴、湿蒸、干蒸、淋浴及水力按摩浴等。 然而，在人们对SPA的认识里，还真存在不少误区： 误区A：SPA就是洗个花瓣澡 洗澡只是SPA的形式或者过程之一。抱着这种看法去美容院做SPA，你可能会觉得洗这样的“澡”，又贵，又麻烦，又费时间。因此，你所做的SPA，可能也只达到清洁肌肤的最浅层次作用而已。 误区B：做SPA太闷，手机聊天 有人说如果李白生活在现代，腰间别着手机，估计他就成不了“诗圣”了，因为他可能刚有一点写诗的灵感，就被各种各样的手机铃声烦死了，还谈什么写诗？做SPA，也是同理，带着手机，各种世俗烦琐随时有可能在SPA的过程中引爆，你就不能真正享受SPA了。 误区C：一种SPA适合所有人 人的体质、性格、性情千差万别，不同的人对SPA的诉求，自然不可能完全一样。做SPA，同样需要“具体问题，具体分析”。比如，心境浮躁、好动、好胜的人去做激励型的SPA，恐怕就是火上浇油，而不思进取、容易倦怠的人去做身心净化的SPA，恐怕只会更加倦怠。 误区D：只能上美容院体验SPA 目前的SPA可以分为6类： 1、Resort SPA(度假式SPA)以度假、疗养为主，与风景、温泉结合，一般坐落在风景优美的温泉疗养区； 2、Destination SPA(功能式SPA)以理疗慢性病为主，在日本被称为“方外疗法”，即处方外的治疗方法，也多开在疗养区； 3、Club SPA(俱乐部式SPA)以健身运动、减肥为主，多开在城市中； 4、Hotel SPA(酒店式SPA)在酒店里放松、休假； 5、Day SPA(日常式SPA)美容中心或SPA水疗中心提供的一种便捷的身心修护服务，顾客可以享受专业的SPA服务； 6、Home SPA(家居式SPA)，到SPA专卖店购买所需的Home SPA用品，利用工作之余或假期，在家动手DIY做SPA。 相关：HOME SPA－身心宠爱之旅 如何享受SPA 了解自身，对症下药 在做SPA之前，千万别急着更衣沐浴，花几分钟时间，做一份调查，根据调查报告的分析，了解自己的体质状况、性情心态。然后从自身出发，根据自己的现实状态，选择适合自己的SPA。 心情放松，排除杂念 你可以将SPA当做是：享受一段浪漫惬意的旅行假期；读一本隽永清新的书；听一首安详沉静的音乐。而享受这一切的前提，是心要静，要放下一切，不再去思考任何世俗琐事。 调动五官，全心投入 缠绵如江南三月的流水、恬静的音乐、柔和光线、芬芳的植物精油，甚至热乎乎的石头都可以用在SPA中。因此，享受SPA，需要充分调动五官，通过人体的五大感观功能：视觉、嗅觉、听觉、味觉、触觉的感知来达到一种身、心、灵皆舒畅的感觉。 DIY SPA课程 雅鲁藏布课程 在绵绵不断如潮水般推来涌去的按摩手法中，让您的筋骨像要化开似的舒畅，对于运动型的疲劳、各种职业型的疲劳有极佳效果。 孔达里尼激励课程 能量石按摩产生灵性喜悦，调整情绪，带给您自信、勇气和安全感。对于感到自己能力不济、缺乏信心者很有帮助。 梅拉托宁净化课程 按“魔”油滴淋于西藏古老医学中人体的望朔脉时，有助视网膜的神经冲动到达松果体促进分泌，延缓老化，增强身体免疫机能。心神烦躁者不妨来体验 参考资料：百度历史资料
