四肥居阿
Hello everyo ne! As we all know good manners are important in our daily life. Having good manners can make us and others happy. We would be happier if we waited patiently in line instead of pushing in front of each other while waiting for a bus wouldn’t we? Also good manners help us keep the place where we live clean because we will not drop litter everywhere. A cleaner place is a healthier place. Good manners help us to be friendly with each other so that we can make more friends and live a happy life. That’s all. Thank you!
小妖乐乐10
Emotion, culture and manners of telephone etiquette not only reflects each listener, but also reflects the quality of the hotel staff. If we each make a phone call, the other party can show a very friendly and helpful to my attitude, at the same time can help me solve every problem, just as I usually work as well or as life like smooth, no matter I am what attitude to each other, so that I can treat. How good! This is what everyone expected, is required for each of our guests!The hotel is a service industry, should be the consciousness of service into the telephone etiquette, with a service attitude to deal with the phone, in a warm and calm, positive and helpful attitude to make the greatest efforts to provide help, without harming the interests of the hotel, try our best to meet the needs of the guests is every one of our staff duties, how can let us be very happy and try to provide the help we must first consider the question of feeling. Because the quality of telephone etiquette. The hotel each department has the opportunity to communicate by telephone and guests, not just front-line staff as facing guest telephone communication, cover a wide range, at the same time every call represents the hotel etiquette quality and service quality, telephone etiquette is every employee of the hotel must master a skill. So the telephone etiquette is particularly important, will affect the image of the hotel to guests.The importance of hotel service, telephone etiquette:1, the phone will affect the business between the hotel and guests to reach;2, the phone will affect the image of the hotel guests;3, the phone will affect the relationship between employees and team;4, the phone will affect the relationship between guests and employees.Two. Factors affecting the quality of telephone:1, the level of speed and intonation;2, telephone wording;3, both sides of the environment;4, telephone line;5, the attitude of both sides.电话礼仪不仅仅反映了每位接听者的情绪、文化修养和礼貌礼节，同时也反映了整个酒店的职员质素。如果我们每打一个电话，对方都能显示出非常友好，乐于助我的态度，同时都能帮我解决每个问题，这就如我在平时工作一样顺利或如人生道路一样顺畅，不管我是以什么样的心态，对方能如此对待我，那有多好！这也是每个人所期待的，是我们每位宾客所需求的！酒店是一服务行业，就应将服务的意识融入电话礼仪当中，以一种服务的态度应对电话，以一种热情、平和、积极的乐于助人的心态来尽最大努力提供帮助，在不损害酒店利益的基础上，尽力满足宾客的需求是我们每一位服务人员的职责，怎样才能让对感到我们是非常乐意和尽力为其提供帮助我们首先必须考虑的问题。因为电话礼仪质素。酒店每个部门都有机会通过电话和宾客沟通，而不仅仅是象面对宾客一样只是一线部门的员工，电话沟通所涉及的面较广，同时每个电话都代表着酒店的礼仪质量和服务质量，电话礼仪是酒店的每位员工都必须掌握的一门工作技能。因此电话礼仪显得尤其重要，都影响到宾客对酒店的形象。一、电话礼仪对酒店服务的重要性：1、电话会影响到酒店与宾客之间生意的达成；2、电话会影响到酒店对宾客的形象；3、电话会影响到员工之间的关系与团队性；4、电话会影响到宾客与员工之间的关系。二、影响电话接听质量的因素：1、语调的高低、速度；2、电话措词；3、双方环境；4、电话线路；5、双方的态度。
