紫薯飘香
吃货201510
商务礼仪知识：商务礼仪中应该注意的方面、经典商务礼仪 摘要】我们在会晤重要客人的时候，采取关机、将手机调成振动、转接、找他人代理等方法来处理我们的手机以向对方传达我们尊重对方的信息。 走入工作岗位后，我们与社会各阶层打交道的时间比在学校时会多很多，其中与各类商务人员打交道占了很大比例；正是由于商务礼仪的重要性，我们在这一章节来介绍一些基本的商务礼仪。 商务礼仪我们可以简单地概括为：尊重为本，善于表达，遵守规矩。 一 、移动电话礼仪 1、不听 看手机关了没有，如果没有关当着对方的面把手机关了，以表示我们对对方的尊重。 2、不响 手机不停的响，给人一种三心二意、并不把对方当作重要人物的感觉。 3、不出去接听 我们在会晤重要客人的时候，采取关机、将手机调成振动、转接、找他人代理等方法来处理我们的手机以向对方传达我们尊重对方的信息。 二、名片的礼仪 索取名片的几种方法 1、 交易法：主动将名片给对方。 2、 激将法：递名片时说：“能否有幸和您交换一下名片？” 3、 谦恭法：“不知道以后如何向您请教？” 4、 平等法：“认识你很荣幸，不知道以后怎么和你联系？” 名片三不准 1、 名片不得随意涂改； 2、 不得提供两个以上的头衔，可同时准备多种名片（政治性、学术性、社交性）以便和不同的人交换； 3、 不提供私人联络方式。 制作名片时注意事项 1、 使用标准规格； 2、 材料选择再生纸； 3、 色彩采用浅白、浅蓝、浅灰、浅黄为底色； 4、 图案可以选择企业标识、本单位所处位置地图或本企业的标志性建筑； 5、 名片在中国大陆使用时采用其字体采用楷体或印刷体； 6、 与港、台、奥、海外华侨打交道的场合名片字体采用繁体； 7、 名片上不要印格言警句。 如何接受名片 1、 站起来； 2、 双手接； 3、 小声念出对方的姓名、职位以示尊重； 4、 有来有往——要将自己的名片给对方。 三、职业女士着裙装注意事项 1、 绝对不能在商务场合穿黑色皮裙； 2、 不光腿； 3、 袜子上不能有洞； 4、 套裙不能配便鞋； 5、 穿凉鞋不要穿袜子； 6、 正式场合要穿正式凉鞋——前不露脚趾，后不露脚跟； 7、 不能出现三截腿——裙子一截、腿一截、袜子一截； 8、 不能拿健美裤冲当袜子； 9、 不能将长筒袜卷曲一截。 我们可以把商务女士着装概括为：西装套裙、制式皮鞋、高筒肉色丝袜。 四、男士着装相关事项 1、 符合三色原则 全身服装颜色不能超过三大色系（首先蓝色，次选灰色，再选黑色）。 2、 三一定律 袜子、腰带、公文包三件颜色相同。 3、 三大禁忌 a) 袖上不能带标签； b) 袜子不能是尼龙袜； c) 不穿白色袜子，袜子颜色要和皮鞋颜色一致；黑色西装绝对不能和白色袜子搭配。 五、职场着装六不准 1、 过分杂乱——有制服不穿制服，穿制服不像制服 领带拉开一半 衬衫下摆露在外面 歪戴帽子斜穿衣 保暖内衣要穿U领或V领的 2、 过分鲜艳 3、 不能裸露太多——不能穿无袖装，跨栏背心，吊带裙，太阳装，露背装 4、 过分透视 5、 过分短小 6、 过分紧身 六、职场交谈忌讳 1、 不能非议国家和政府； 2、 不能涉及国家秘密和行业秘密； 3、 不能在背后议论同行、领导、和同事——来说是非者必是是非人； 4、 不能随意涉及交往对象的内部事务； 5、 不能谈论格调不高的内容——家长里短，小道消息，男女关系，黄色、下流故事； 6、 不涉及私人问题——关心过度是一种伤害 不问收入——收入高低与个人能力，企业经济效益有关；痛苦来自比较中，谈论这些问题容易破坏气氛 不问年龄——临近退休的人年龄不能问，白领丽人年龄不能问 不问婚姻家庭 不问经历——英雄不问出处，关键是现在 不问健康——个人健康决定事业的发展，因此不可跟人谈健康 七、职业女性化装要求——化装上岗，淡装上岗 1、 化装自然——装成有却无； 2、 化装要美化——不染彩色发，不纹身刺字； 3、 化装时要避人，不要当众表演，尤其不能在街头巷尾、酒吧、舞厅化装，否则有“黄色娘子军”之嫌。 八、商务礼仪中的座次问题 原则之一：生熟有别，初次交往要让座。 原则之二：中外有别，除了与国内政治有关的座次排列问题，一律以右为尊。 原则之三：遵守陈规 两个人并排行走，在不影响他人的情况下，把墙让给客人； 多人行走时，中央高于两侧（让客人中职位最高的走中间）； 有多排座位时，前排尊于后排，中间优于两边，右边优于左边； 电梯有人驾驶时，客人先进先出；无人驾驶时主人先进先出，以给客人引导； 会客时的座次 1、 自由式 非常熟悉的人之间在非正式的场合； 难以排定的情况下。 2、 相对式——面对面而坐，以便拉开距离，给人公事公办的感觉。 3、 并排式——平起平坐，表示友善。 p.s.我也是学商贸英语的^^
超超超级棒的
礼仪英语：国际礼仪原则 人们在社会交往活动中，为了相互尊重，在仪容、仪表、仪态、仪式、言谈举止等方面约定俗成的，共同认可的行为规范。礼仪是对礼节、礼貌、仪态和仪式的统称。以下是我为大家收集的礼仪英语：国际礼仪原则，欢迎大家借鉴与参考，希望对大家有所帮助。 礼仪英语：国际礼仪原则1 1.Whats the “first custom” in the international society? 被国际社会公认的“第一礼俗”是什么？ “Lady first”. 女士优先。 2.What is the “Three A” principle in social communications? 社交中的“三A原则”指的是什么？ Accept, Appreciate, Admire 接受对方，重视欣赏对方，赞美敬佩对方。 3.What does TOP mean in the international etiquette? 在国际礼仪中，TOP指的是哪三个原则？ Time, Objective and Place 时间，目的, 地点。 4.When you are talking with people from western countries, eight topics should be avoided. What are they? 和西方人交谈时，应避免哪八个话题？ Age, marital status, salary, experience, address, personal life, religious belief, politics, and opinions about other people. 年龄，婚否，收入，经历，住址，个人生活，宗教信仰，政治见解，以及对他人的看法。 5.Which three words are the most common ones in social life? 哪三个词在社交场合最常用？ Thanks, Excuse me (sorry), Please. 谢谢，对不起，请。 礼仪英语：国际礼仪原则2 1. Never Unplug a Device on Charge It may sometimes be a scramble to find a socket to juice up your dying gadgetry, but the "first come, first served" rule stands fast in this area. You must never unplug another device that's on charge without first checking that it's okay to do so. Always, always, always ask —and if you can't find device's owner, then walk away and find another outlet. For all you know, the gadget's owner might be about to head into a vitally important meeting or call and need all the juice they can get. 2. Don't Wear Headphones Away From Your Desk Does your company allows its employees to work with headphones on? Plugging into music can be a great way to concentrate and block out the noise and distractions of a busy work environment, but be sure to take them off every time you leave your seat. Even if you want to try and maintain your level of concentration, don't be tempted to wear headphones in communal areas, it can be perceived as anti-social, and downright rude. 3. Don't Use Someone Else's Computer It's easy to think all equipment is company property and fair game for use, but this does not extend to computers and laptops. You should never use someone else's PC, even if it is just for a super-quick fact check. Most people are pretty possessive about their PCs and view unauthorized use as an intrusion of their privacy. 4. Don't Forget to Refill Supplies Be a good neighbor when it comes to office equipment. If you use the last of the photocopier paper, refill it. Return gadgets fully charged. Put a new pot of coffee on if you have the last cup. Report inevitable printer errors to someone who can fix the issue. Don't walk away from an issue, even if you're mega-busy and think no one noticed that you were the last person to use it. 5. Put Your Phone on Silent at All Times Even if it's office policy to allow personal calls on your mobile phone, we strongly suggest switching your phone to silent every single time you enter the office. You may only get personal calls on occasion, but you can bet the times you do either someone important will be walking past or you'll have left your phone unattended at your desk while everyone else hears it ring. Also, your novelty alert tones might amuse you, but can seriously grate on the nerves of nearby colleagues. Don't be that person. 6. Limit Laptop Activity in Meetings While it's commonplace to take your laptop into meetings, try and be disciplined about what you do with it. Although it's tempting to carry on working, check mail, IM or even browse during meetings, you should limit this kind of activity out of politeness. If no one can see your screen, you may think that tapping away on the keyboard could be interpreted as taking notes, but it will be fairly obvious to anyone else present that your attention is away from the room. 7. Don't Be an IM Nuisance Instant messaging is a really useful tool, but it's easy to misuse and this can be a real source of annoyance. We'd hope it goes without saying to respect someone's "busy" status, but there are other issues to consider too. Only inter-office IM someone with a query that can be resolved within a few brief responses. If the conversation is going to be longer than that, get up and speak to them in person or pick up the phone. 8. Don't Be a Screen Smearer Finally, this may seem like a small thing to pick up on, but we promise you it's a huge source of annoyance for many. Don't be a screen smearer. We're obviously not talking about touch screens here, but monitors and laptop displays. Some people really dislike it when you put fingerprints on their screens. While it's easy to do if you're trying to make a point or explain something, try not to touch other people's screens and definitely don't touch any screen if you've got dirty fingers. 礼仪英语：国际礼仪原则3 (1) social etiquette Americans in the way of getting along with people, has four main features as follows. First, easy-going, friendly and easy to approach. Second, warm and cheerful, not to stick at trifles. Third, Ayutthaya deep love, humor. Fourth, self-esteem strong emulative heart is heavy. (2) dress etiquette On the whole, Americans are not very particular about their clothes. Advocating natural, preference for loose, pay attention to the shape, reflecting personality, is the basic characteristics of Americans dressed. When dealing with Americans, should pay attention to each other in the dress of the following pay attention to, so as not to let each other have a bad impression. First, Americans pay great attention to the neatness of Italian clothing. Second, when visiting Americans, into the door, must take off the hat and coat, Americans think this is a courtesy. Third Americans attach great importance to dress details. Fourth, in the United States, it is better for women to wear black leather skirts. Fifth, in the United States, a woman if the man casually in front off your shoes, or touch the hem of your skirt, often give rise to suspicion of intentionally luring each other. Sixth, wearing pajamas, slippers, receiving visitors, or in this dress out, will be considered impolite by americans. Seventh, Americans believe that access to public places of gaudy, or make-up makeup before the public in a public occasion, not only will be considered as a lack of education, but also may feel suspicious "identity". Eighth, people who still wear sunglasses in the room are often regarded by Americans as "people who can't see the sun"". (3) dining etiquette; There are mainly six Americans eat them: First, do not allow meals to make a noise. Secondly, it is not allowed to take food for others. Third, smoking is not allowed. Fourth, do not allow others to quanjiu. Fifth, not allowed to publicly strip. Six, do not allow discussion of disgusting things. （1）社交礼仪 美国人在待人接物方面，具有下述四个主要特点。 第一、随和友善，容易接近。 第二、热情开朗，不拘小节。 第三、城府不深，喜欢幽默。 第四、自尊心强，好胜心重。 （2）服饰礼仪 总体而言，美国人平时的穿着打扮不太讲究。崇尚自然，偏爱宽松，讲究着状体现个性，是美国人穿着打扮的基本特征。跟美国人打交道时，应注意对方在穿着打扮上的下列讲究，免得让对方产生不良印象。 第一、美国人非常注重意服装的整洁。 第二、拜访美国人时，进了门一定要脱吓帽子和外套，美国人认为这是一种礼貌。 第三、美国人十分重视着装细节。 第四、在美国女性最好不要穿黑色皮裙。 第五、在美国，一位女士要是随随便便地在男士面前脱下自己的鞋子，或者撩动自己裙子的下摆，往往会令人产生成心引诱对方之嫌。 第六、穿睡衣、拖鞋会客，或是以这身打扮外出，都会被美国人视为失礼。 第七、美国人认为，出入公共场合时化艳妆，或是在大庭广众之前当众化妆补妆，不但会被人视为缺乏教养，而且还有可能令人感到“身份可疑”。 第八、在室内依旧戴着墨镜不摘的人，往往会被美国人视作“见不得阳光的. 人”。 （3）餐饮礼仪 美国人用餐的戒条主要有以下六条： 其一、不允许进餐时发出声响。 其二、不允许替他人取菜。 其三、不允许吸烟。 其四、不允许向别人劝酒。 其五、不允许当众脱衣解带。 其六、不允许议论令人作呕之事。 礼仪英语：国际礼仪原则4 1.When helping a woman pull her chair to the table, hold it and guide it. Don't shove it against the back of her legs. 1.为女士拉椅子的时候，要把椅子抓住了，留个角度，让女士好走过去。别让椅子腿碰到女士的腿。 2.If you're seated at a table with eight or fewer guests, wait for everyone to be served and for the hostess to begin eating before you dig in. At a long banquet table, it's OK to start when several people are seated and served. 2.如果就餐人数少于等于八人，那就等所有人都坐好了，女主人开始用餐了，再开动。如果是长餐桌，那么只要有几个人入座进食了，你也就可以开始吃了。 3.All things not having to do with food should remain off the table: keys, clutch bags, cigarette packs, sunglasses, BlackBerrys. 3.一切和食物无关的东西都不应该出现在餐桌上，包括：钥匙、手袋、烟盒、墨镜还有手机。 4.Don't snap your napkin open or unfurl it showily like it's an Olympic flag. 4.不要把餐巾展开，看起来像是在展示奥林匹克会旗一样。 5.If you prefer not to have wine while dining out, don't turn your glass upside down, and don't make a big deal of saying you don't drink. Simply place your fingertips on the rim of the glass and say "Not today, thanks." 5.如果在用餐时你不想饮酒，不要把酒杯倒过来放，也不要很在意地宣布你不喝酒。只要轻轻地把指尖放在酒杯边缘，说一句"今天不喝，谢谢。" 6.If you're eating and want to take a sip, dab your mouth with your napkin to avoid staining the rim of the glass. 6.如果你在吃东西的时候，想要啜一口饮料的话，那就先拿餐巾把嘴擦干净了，以免在杯子边缘留下残迹。 7.Grabbing a bowl of salad or a saltshaker as it's being passed to someone who asked for it is the equivalent of cutting in line: greedy and rude. 7.把原本要递给别人的沙拉碗或者盐瓶从半道截下来，这基本上就等于在说：你是个既贪婪又粗鲁的人。 8.On the subject of passing: Dishes go counterclockwise, but if someone to your left asks for something, you can hand it directly to him. 8.餐桌上要传递东西的话，规则一般是逆时针传递。不过，如果坐在你左手边的人想要什么东西时，你也可以直接递给他。 9.When you excuse yourself to go to the restroom, just say "Please excuse me." 9.想去洗手间的时候，只要说"失陪一下"就可以了。 10.When out with friends or family - even at a fancy restaurant - it's OK to ask for your leftovers to be wrapped. But don't do it at a business lunch or dinner. 10.和朋友家人一起外出用餐，即使是到很高级的餐馆，也可以要求把吃剩下的食物打包带走。不过，如果是在商务宴会上，就不要这么做了。 礼仪英语：国际礼仪原则5 Table manners in China Different country have different table manners.The western country is different from eastern country,such as China and France.In China,old people eat first.We aren’t supposed to talk aloud while we are eating.If you don’t want to eat next,you are supposed to say I’m full. And you aren’t supposed to eat fruit at once.Chinese eat food with chopsticks.It is rude if you point at someone with your chopsticks.All of them will be helpful to you.It can make you a polite person.So we must know more about the manners around the world. Dear Marc, How are you? I am very happy that you want to learn about Chinese eating manners. Chopsticks should be used when eating, but you are not allowed to stick in the food and point at any others, because it is very rude. Please try to keep silence when eating, especially when your mouth is filled. You cal hold the bowl to eat, it is very convenient. When eating with friends and relatives, you must toast to those people who are older than you. In China, we also share the food in one meal. Welcome to China oneday, I would take you to feel it instantly. Your sincerely, Kai Liu The round table is popular. Because they can sit more people, and we can sit face to face, the head of the family identity and not long shaped the West on the table very clearly through his seat and identification. Guests should be invited to sit down and wait for the owner. The owner must be careful not to call the guests sitting in a seat near the table. This is a taboo.Will have to wait until all the people here can only be the beginning of any form of dining activities -- even if they have to wait for being late. Once you master home place, can do the prologue. During the meal, the owner must assume a proactive role -- urging guests enjoy eating and drinking is entirely reasonable. 礼仪英语：国际礼仪原则6 China Dining Custom Table Manners The main difference between Chinese and western eating habits is that unlike the West, where everyone has their own plate of food, in China the dishes are placed on the table and everybody shares. If you are being treated by a Chinese host, be prepared for a ton of food. Chinese are very proud of their culture of cuisine and will do their best to show their hospitality. And sometimes the Chinese host use their chopsticks to put food in your bowl or plate. This is a sign of politeness. The appropriate thing to do would be to eat the whatever-it-is and say how yummy it is. If you feel uncomfortable with this, you can just say a polite thank you and leave the food there. 礼仪英语：国际礼仪原则7 Today, I learned from teacher's composition class that British parents started education children from the table, which inspired me a lot. I read it carefully and found that British parents were very careful to encourage their children to eat. This is nothing, but British children have been trying to eat since their first birthday. Want to know, when I was a child, want to eat a meal, but "sprung, ssi thousand coax coax the, I can only eat so a two, it was in the primary schools, or parents to feed me occasionally. I also know that the British parents let children around the age of five children to help do some chores, you can reach in the kitchen, they argue, such not only can reduce the burden of parents, but also the ability to exercise him child labor. Looking back at me, at the age of seven, I have not yet helped my parents do anything in the kitchen. Sometimes, I think of it. Originally wanted to put the tableware, mom and dad again afraid I fell, in a meal, another three four, please please please don't move, ssi called several times, should be several voice, only heart unwilling situation than to go out. Naturally, work before a meal is not done. After dinner, "clap your ass" and go! The more I look at it, the more I'm surprised, the little kids are so small that they can help my parents do something, but I'm so big that I haven't done anything for my parents. And, the British children, grew up learning dining etiquette, for example, have a guest to home for dinner, British children let guests to dinner, and then himself, but as for me, at ordinary times, have guests to dinner, I don't care "one", was a Wolf. They don't usually eat that way, and the guests seem to have to be more than the guests. It's a little guilty to think of it Originally, he also let us accept some education. When I woke up, I suddenly realized that I must help my parents do something I can do, whether it be the table or the life. I can't be better than my younger child. 礼仪英语：国际礼仪原则8 The most important thing is that you should arrive on time 2 not ate or too early. And you a better bring a small gift alike a book or some flowers you friends will be very happy. In China people eat food with chopsticks, sand you are not supposed to make a sound when you are outings. It‘s also very important to let the orders. eat first. And it’s invite to stick chopsticks in the bowl. There are many delicious food in Zhongshan such as fish, cake and spring row. 8. Wish you have a great time in Xingtai. ;
优质英语培训问答知识库
