外贸服装英语邮件

外贸邮件应该怎么写才能够吸引到客户的注意和回复呢?下面是我为你整理的有关外贸邮件的 范文 ，希望对你有用!

有关外贸邮件的范文格式

一、使用统一的信纸(邮件背景),好有公司的商标，主要产品的图片类别等等。外贸管理软件中可以自动设置、修改，再进行使用。

二、格式正确，统一，邮件主题合理，拼写无误。所有发给客户的邮件应该采用统一的格式。外贸管理软件可以帮助设置相应的格式与主题。

(1)邮件主题最好有公司名字等，比如公司名字是E_PORT，行业是PLASTIC，这封邮件的内容是给一款产品报价，那么主题可以写E_port Plastic/quotation of item A. 这样有一个好处，可以方便客户以及你自己以后查找给客户的信息，对于来往邮件很多的客户，开始的时候我往往要花很多时间去查找以前的报价以及 其它 资料，但是现在通过主题就很方便知道邮件大概内容是什么，节省很多时间。

(2)邮件正文两端对齐：对于段落很多的邮件，正文两端对齐会显得很整洁。

(3)第一封邮件最好写上Mr.或者Ms.某某，职位写SALES MANAGER等，不管你是不是经理，写上没关系，你职位高客户会觉得把他当回事，有好处。

(4)落款有公司标识以及详细联系资料

三、版面整洁，在OE里面将撰写邮件的字体，字号(10-12号比较好)都设置好，不要一会大字一会小字;也不要花花绿绿的，特别是不要全篇都是大写字母，会增加阅读的难度，让人反感。除非是对一些需要特别提醒客户注意的地方，可以用大写，加粗，特殊颜色等突出显示。

四、拼写无误，在每封邮件发出之前都应该利用拼写检查工具检查是否全部拼写无误。

五、表述准确，能够准确表达我方的观点，不要使客户产生任何的歧义，尽量避免有歧义的单词或者 短语 ，尽量避免使用 俚语 等。

六、详细，能够提供给客户非常详细的资料，回答他的问题，并将他没有问到的问题提出来。有时候你提出的问题会让客户觉得你很细心，很可靠而且非常专业。当然，详细并不是说一股脑的将所有东西都托盘而出，应该学会在适当的时候谈适当的事情。

七、有条理，能够让客户清楚地明白邮件内容，谈完一件事再谈另外一件，混在一起会让人头晕。很多时候，用1，2，3，4等标出来你要说的东西会非常有用，客户很清楚就知道你要说或者问什么。

八、方式多样，比如配合作图说明，照片说明等，往往很多事情用语言很难说清楚，但是如果给一张图纸，或者一幅

照片，那就一目了然了。比如你说你如何玉树临风，说再多什么用，来张PP不就明白了?

九、及时，做到当天邮件当天答复，在收到邮件后应该马上整理出自己不能解决的技术问题，及时提供给技术部门或者供应商，要求他们在什么时候给予详细答复。养成一个好习惯，在早上收到邮件后，整理出哪些需要询问技术人员或者供应商的，将问题给他们后，再来回复能够回复的邮件。如果不能当天答复，给客户一个说明，为什么答复不了，并承诺一个明确的时间。

十、适时跟踪，一般客户都是同时询问很多的供应商，所以要适时提醒他你把他放在心里，并让他知道你在等待。比如公司有了什么技术改进或者新的产品开发，可以发送给很多客户，或许机会就在那里。外贸管理软件会隔一阶段以系统通知的方式提醒业务员，某个客户有多久没有跟踪联系了。

十一、学会维护和客户的关系，这个是最难的一点，同时也是最重要的，需要自己体会。坦诚对人，不要欺骗，基本的一点。适当的恭维也很有用。

有关外贸邮件的范文1

交易的第一步

1. 向顾客推销商品

Dear Sir:

May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.

Yours faithfully

2. 提出询价

Dear Sir:

Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..

Truly

3. 迅速提供报价

Dear Sir:

June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.

有关外贸邮件的范文2

交易的契机

4. 如何讨价还价

Dear Sir:

June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.

Yours truly

5-1 同意进口商的还价

Dear Sirs:

June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.

Sincerely

5-2 拒绝进口商的还价

Dear Sirs:

June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannotmeet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.

Truly

6. 正式提出订单

Dear Sir:

June 15, 2001 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7. 确认订单

Dear Sir: June 20, 2001 Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.

Sincerely

8. 请求开立信用证

Gentlemen:

June 18, 2001 Thank you for your order No. 599. In order to e_ecute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9. 通知已开立信用证

Dear Sir:

June 24, 2001 Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fa_ when the order has been e_ecuted.

Sincerely

10. 请求信用证延期

Dear Sir：

Sep. 1, 2001 We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be e_pire before shipment. Therefore, please e_plain our situation to your customers and secure their consent to e_tend the L/C to Sept.30.

Sincerely

11. 同意更改信用证

Gentlemen:

Sept. 5, 2001 We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to e_tend the L/C up to and including September 30. Please keep us abreast of any new development.

Sincerely

交易的进行

12. 抱怨发货迟延

Dear Sirs:

Sept. 25, 2001 Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.

Yours faithfully

12a. 处理客户的抱怨

Gentlemen:

Sept. 30, 2001 In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the ne_t day.

Truly

14-1 取消订货

Dear Sirs:

Oct. 2, 2001 We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

Sincerely

14-2 谅解迟运原因

Gentlemen:

Oct. 2, 2001 We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.

Yours faithfully

有关外贸邮件的范文3

交易的尾声

15. 货物损坏 报告

Dear Sirs:

Oct. 4, 2001 Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

Sincerely

16-1. 拒绝承担损坏责任

Dear Sirs:

Oct. 8, 2001 Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

Sincerely

16-2. 承担赔偿责任

Gentlemen:

Oct. 8, 2001 As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.

Sincerely

17. 催要逾期货款

Dear Sirs:

Nov. 30, 2001 It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October30. We look forward to seeing your remittance within a week.

Sincerely

18. 付清逾期货款

Dear Sirs:

Oct. 3, 2001 We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

Sincerely

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★ 外贸英语口语

未付款订单Dear $buyer,We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！提示：请根据您产品自身特点对描述内容进行修改。02已付款订单Dear $buyer,Your payment for item XXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！提示：请填上您的订单号和发货天数。03发货后Dear $buyer,The item XXXXXX you ordered has already been?shipped out and the tracking number is XXXXXX. The shipping status is as follows: XXXXXX. You will get it soon. Thanks for your support!Best Regards$myname译文：订单号为XXXXXX的货物已经发货，发货单号是XXXXXX，运输方式是XXXXXX，订单状态是XXXXXX。您将会很快收到货物，感谢您的支持和理解。提示：请填写订单号、发货单号、运输方式和发货日期。04询问是否收到货Dear $buyer,According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！Best Regards$myname译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！提示：可根据您货物的实际情况进行更改。05客户投诉产品质量有问题Dear $buyer,I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.Best Regards$myname译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。提示：请根据投诉的实际情况进行更改。06订单完成Dear $buyer,I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.Thanks！$myname译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。07提醒买家给自己留评价Dear $buyer,Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.Best Regards$myname译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。08货物断货Dear $buyer,We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX.If there’s anything I can help with, please feel free to contact us. Thanks！Best Regards$myname译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXX，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！提示：请在横线处添加同类产品的链接。09折扣Dear $buyer,Thanks for your message. Well, if you buy both of the XXXXXX items, we can offer you a XXXXXX% discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.Thanks & Best regards!$myname译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXXXX个产品，我们可以为您提供XXXXXX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！提示：请添写希望买家购买的件数和您所能提供的折扣。10买家议价Dear $buyer,Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!$myname译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！提示：请添加希望买家购买的件数和您所能提供的折扣。11大量订单询价Dear $buyer,Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply. Regards！$myname译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。提示：请填写你产品的价格，购买件数和优惠价格。12买家要求免运费Dear $buyer,Sorry, free shipping is not available for orders sent to XXXXXX. But we can give you a XXX% discount of the shipping cost.$myname译文：很抱歉，到XXXXXX不能免运费的，但是我们可以在运费上给你XXX %的折扣。提示：请填写地区和运费折扣。13未付款订单改完价格再次催款Dear $buyer,We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.Best regards!$myname译文：我们已经为您重置价格并给您原运价XXX％的折扣。如你所知，运输成本非常高，而我们提供的价格比市场价格低，我们从这个产品中赚取不了多少利润。希望您满意，并随时与我联系。提示：请填写运费折扣。14买家对于你的产品表示怀疑Dear $buyer,I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you. Regards$myname译文：我很高兴收到你的邮件。虽然我在DHgate没有多少评价，但我一直在Ebay做业务多年，我对我的产品很有信心。此外DHgate提供第三方担保支付服务，这意味着付款将不会发放给卖方，直到您对产品质量和交易非常满意。希望能够与您长期合作，谢谢。15发货几天后买家没收到货Dear $buyer,We sent the package out on XXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXX. I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.$myname译文：我们已经在XXX月XXX号发送包裹，根据您的反馈，我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXX,使用的是UPS。我对此感到十分抱歉，希望您能尽快收到。有任何疑问，请告诉我。提示：请填写发货日期和货运单号。16向买家推荐新品Dear $buyer,As Christmas/New year/…… is coming, we found XXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXX. Please click the following link to check them out XXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.Regards$myname译文：随着圣诞节/新年/……的来临，我们发现XXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXX产品。请单击下面链接XXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。提示：请填写产品名称、产品链接地址和购买件数。17收到好评后Dear $buyer,Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we’ll have more chances to serve you.$myname译文：感谢您的积极评价。您的鼓励是我们前进的动力，我们真诚地希望能有更多的机会为您服务。