good moring, (good afternoon, good evening,) x x hotel, 早晨好(下午好,晚上好)这是某某酒店 Whom am I speaking to?(您贵姓?) How to spell your name?(怎样拼写您的名字?) please hold on one second(请稍等) I am sorry to keep you waiting(对不起,让您久等) I am sorry the manager is not here right now, may I forward your call to...(对不起,经理不在,我把电话转到...好吗?) I am sorry the person you are looking for is not in the room now. 对不起,您找的住客现不在房间). May I take a message?(要我帮留话吗?) You may dial this number...(你可拨这个号) Let me know if you need any help.(需要啥帮助,请随时吩咐) Have a great time(开心) Enjoy!(开心) Good night(晚安!)
