酒店面试英文问题

1.Q:Please introduce yourself in English.请用英语介绍一下你自己。A:Good afternoon sir. It is really my honor to meet you here and I really appreciate you offer me this chance.My name is XXX from XXX. I am a honest, responsible and kind person. I graduate from XXX Universityin 2010. And my major is hotel management in university. I have related working experience in Hilton as a waiter. I learned much when I got along with customers. So I like this kind of field very much and take it as my career.If I have the opportunity to get this position, I hope you can see my good working ability.Finally I wish our hotel be the best in the industry. Thank you!下午好，先生。很荣幸在这里见到你并且很感谢你给我这个机会。我叫XXX来自XXX。我是一个诚实、负责和友善的人。我2010年从XXX大学毕业。我大学里的专业是酒店管理。我曾经在希尔顿酒店有过相关工作经验做过服务生。我在与客人相处的过程中学到了很多。所以我喜欢并将它作为我的终身职业。如果有机会能申请到这份工作，我希望你们能看到我的良好的工作能力。最后祝愿我们酒店能够在业界做到最好，谢谢。2.Q:How would you handle the problems with difficult or fussy customers?你会如何处理麻烦或挑剔的客人？A:这个问题几乎是酒店英语面试问题中必问的问题之一，关于如何应对挑剔的客人，你可以这样回答记住这几个关键词，通过这几个关键词来组织答案：*Respect 尊重*Listen 倾听*Avoid blame 避免责备*Empathy 同理心，站在客人的角度思考(I will put myself in the customer's shoes, and try to see the situation from his/her perspective)*Identify the problem 找出问题*Resolve the problem 解决问题或许你还可以举个例子，讲述自己曾经如何处理这种问题。3.Q:If you are hired，how long will you work in our hotel?假如你被我们聘用，你会在我们酒店工作多久呢？A:As long as I can keep learning and growing in the hotel, I will stay.只要能在就酒店里持续学习和成长我就一直会留在酒店。当然，以上酒店英语面试问题及回答只是作为各位的参考，大家可以自行思考更好的英语面试问题回答。

Tell me about yourself.Why do you want to work here?Why should I hire you?What did you like/dislike about your last job?What would you like to be doing five years from now?What is the most difficult situation you have faced working in the hotel area?Do you prefer working with others or alone?