蛋蛋妹妹
商务英语常用口语一、Lost Luggage遗失行李
Passenger : Is this all the luggage from this flight?
这就是这次航班的所有行李了吗?
Airline agent: Yes.
是的。
Passenger : I can’t find my luggage.
我的行李不见了。
Airline agent: It looks like your luggage is lost.
看来你的行李丢了。
Passenger : I need my suitcase. I have a business meeting today and my
suit is in it.
我需要找回我的行李箱，我今天有个商务会谈，我的西装在里面。
Airline agent: I’m very sorry. If we locate it, we will sent it to you
right away.
非常抱歉。如果我们找到你的行李箱的话会马上寄给你的。
口语总结：
这一个对话纯粹就为了对话而对话没有实质性内容跟意义，大家就了解一下东西丢了该怎么跟工作人员说就行了。就这里面有个词很好，可以注意一下locate：找出、找到，很传神的一个词，比find高级好多。
商务英语常用口语二、Talking to Hotel Staff“责备”酒店职员
Hotel customer: I’m not happy with my room.
我对我的这个房间不满意。
Hotel clerk: May I ask what is wrong?
怎么了嘛?
Hotel customer: I asked for a room with a view. This room has no view.
我要的是观景房，而你给我的这间不是观景房。
Hotel clerk: I’m sorry, but we do not have any more rooms available
tonight.
抱歉，但是我们今晚所有的房间都住满了。
Hotel customer: When I made the reservation, I paid for a room with a
view.
我在预定的时候，付的是观景房的钱。
Hotel clerk: I understand. I’m very sorry, but all of the rooms are
occupied.
我明白。很抱歉，但所有的房间真的已经被预定完了。
Hotel customer: This is unacceptable.
我不能接受这个解释。
Hotel clerk: We will discount your room rate.
我们给你打个折吧。
Hotel customer: Our company does a lot of business with this hotel. I
will be telling my boss about this.
我们公司与你们酒店有很多业务往来，我会跟我老板反映这事的。
Hotel clerk: Maybe we offer you a free stay next time? It will be a room with a view. I will guarantee it.
要不下次给你免费入住可以吗?我保证下次一定给你观景房
① talk to sb.：与……谈话，找……谈话，对……说话;口语中多表示“责备”“训斥”“申诉”“批评”之意;也可以说talk up to，表示“对(女子)献殷勤”“(女子)接受……的殷勤”
② ask for：请求，要求，询问，口语中表示“自己招惹(不愉快的事)”，如我们经常听到的“you ask for it——你自找的”
③ pay for：付款，赔偿，受到惩罚，付出……的代价，得到……的报应
④ clerk：职员，这个词的英式读法[klɑːk]要注意和clock/klɑk/区分，clerk的英式读法是长音，或者如果区分不开就读美式读法/klɝk/
⑤ reservation [,rɛzɚ’veʃən]: 预定
⑥ occupy：占据，占用，加ed变成形容词occupied表示“已占用的;使用中的;无空闲的”
⑦ unacceptable [,ʌnək’sɛptəbl]：acceptable的否定词，表示“不可接受的”“不受欢迎的”，如you are unacceptable here(这里不欢迎你)。
⑧ discount [dɪs’kaʊnt]：打折，折扣，减价，去买东西跟老外讲价就用这个词，can you give me a discount? do you give any
discount? What is your best discount?等
⑨ room rate：房价，房费，房租价格;酒店用语中也可以说hotel rate
⑩ guarantee, ensure和assure
Guarantee倾向于保证 担保之意，需要说话人负责任;
Ensure是确保之意，确保事情能够怎样，保证得到……;侧重使人相信某个行为或力量产生的结果;
Insure：意为“为防不测向保险公司付钱投保”，所以它的名词insurance是“保险”的意思
Assure：用来表示向某人保证某事将要发生，既可以用来确证某事，也可以表示使某人确信
商务英语常用口语表达小编就说到这里了，祝愿各位都能认真学习英语口语。更多关于英语学习的基础入门知识、能力提升技巧、实用英语方面的相关内容，小编会持续更新。希望大家可以多学习一些英语表达的句子。
牙牙大少
外企工作必备：商务英语邮件常用语句
在外企工作的员工，商务英语的邮件写作是要掌握的。下面是我整理的商务英语邮件常用语句，希望能帮到大家!
1.If you’re any questions please let me know. 如有任何问题，请告诉我。
2.Please refer tentative schedule as follow: 请参照下面的暂定计划
3.Please recheck your record and advise if you find any differences. We are following your instruction on the basis of your confirmation我们在您确认的基础上按您的指示行事。
4.Hare are you doing 还好吧?
5.Thanks in advance and best regards.
6.Looking forward seeing you soon.
7.If there is anything else I can help, please let me know.
8.here`s why: 原因如下
9.Please review, and let’s discuss how we should move forward. 请检讨，并让我们一起讨论 我们应该怎样继续。
10.We would like to lock up this business. 我们想锁定这笔生意
11.Once you respond to the above questions, we will decide which option we would like to pursue. 你们对上述问题回复后，我们会立即决定我们会选择哪个方案。
12.Thanks for your understanding. 谢谢您的`谅解
13.Also please let me know if you need any other information 另外，你们还需要其他信息 吗?
14.Will get back to you ASAP. 会尽快回复你!
15.Let`s discuss this then 到时我们讨论下这个问题。
16.Please review the below email our US office and advise.请查看以下我们US办公室发的 E-mail并进行回复
17.Noted and understand all below.
18.Please review and advise us with any questions.
19.Let`s give it a try to make it happen…It is for a good cause让我们试试吧…这是值得支持的
20.There are a lots of lose ends now…How once you going to execute this?现在有很多问题，我 们怎样处理
21.As I explained over the phone， today,如同我今天在电话中解释的那样
22.Since we will have one chance only.既然我们只要一个选择
23.Please note and proceed as is,请注意，并按现况继续
24.Please see the reply below in red 请看如下红色的回复
25.Please check at your side and comment 请你们那边检讨一下并回复。
26.Noted and understand all below, see reply in bold black (请看黑色粗体回复)
27.Please forward to JACK for comment and corrective action. 评价和纠正措施提供给JACK
28.This is good news, You did a really good job!
29.Noted all below and attached files with thanks. Here is the summary of our findings:以下是 我们的结果总结
30.Looking forward to hearing back from you tomorrow (盼明天收到你的回复) Please advise us with your comments 请把你的看法告诉我们
31.Please advise 请回复
32.Noted all below with thanks, see reply in red.
33.Sorry for confusion(混乱)
34.We will let you know its result soon.
35.Any updates on this request? 关于这个问题有什么新的消息吗
36.We reviewed (it) and have the following comments:
37.As we understand,
38.Please review with Jack and advise 请与JACK检讨并回复
39.Please see corrections in green below 请看如下绿色修正内容
40.Can you call me at my cell phone number(+86-137 ****-****)
41.FYI=just for your reference/information… 供参考
42.To sum up… 总结如下…
43.Please discuss the above schedule and let us know the results请检讨以上计划并把结果告诉我们
44.Please review and advise with any comment 请检讨，如果有意见请回复
45.This is most very important.
46.Noted and thanks for reminding. 知道了，谢谢提醒。
47.Please see the attached pictures first 请先看附件的照片
48.Please see the attached technical data. 请看附件的技术数据
49.Noted below with thanks.
50.Please review and advise 请检讨并回复
51.Noted all below with thanks!
52.Please review and confirm by reply/return. 请检讨并回复确认
53.Please note and (proceed) accordingly 请相应照办
54.So,we would like to proceed as follows 所以，我们想按下列计划进行
55.Please confirm you understand. 请确认你能理解
56.Based on this information, I need the following to happen:基于这一点，我需要以下事情能做到
57.This is a very urgent matter-please make sure the above happens.这是非常急迫的事情--请确认以上能做到
58.Thank you very much for you assistance(支持)
59.This is good news-thanks for the help with regards to this matter
60.Please comment.请评价
61.Thanks and best regards,
62.As discussed before,如我们之前讨论的
63.Shall you have any problem accessing the folders, please let me knows。 如果存取文件有任何问题请和我联系。
64.Thank you and look forward to having your opinion on the estimation and schedule。 谢谢你，希望能听到更多你对评估和日程计划的建议。
65.Look forward to your feedbacks and suggestions soon。 期待您的反馈建议!
66.What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做?
67.What do you think about this? 这个你怎么想?
68.Feel free to give your comments。 请随意提出您的建议。
69.Any question, please don’t hesitate to let me know。 有任何问题，欢迎和我们联系。
70.Any question, please let me know。 有任何问题，欢迎和我们联系。
71.Please contact me if you have any questions。 有任何问题，欢迎和我们联系。
72.Your comments and suggestions are welcome! 欢迎您的评论和建议!
73.Please let me know what you think? 欢迎您的评论和建议!
74.Do you have any idea about this? 对于这个您有什么建议吗?
75.It would be nice if you could provide a bit more information on the user’s behavior。 您若是能够就用户行为方面提供更多的信息就太感激了!
76.At your convenience, I would really appreciate you looking into this matter/issue。 如果可以，我希望你能负责这件事情。
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