Q吃吃吃买买买
每一封email往来，都是你和与收信人之间的交流。
1、亲切自然：可以用We 就不要用You每一封email往来，都是你和与收信人之间的交流。很多人以为写商业e-mail就应该用「生意腔」，于是把本来有感情基础的e-mail写得官样。
把每次e-mail往来当成是跟对方进行了一次交谈，只不过交谈的介面是e-mail。用我/我们做主词，这样才能让email读起来热情、友善，像朋友交谈那样简单自然，亲切又人性化。
官样e-mail:Your mail has been received.亲切e-mail:I have received your mail.官样e-mail:Your complaint is beinglooked into.亲切e-mail:We are looking into your complaint.官样e-mail:You will receive your computer by next week.亲切e-mail:We are happy to haveyour order. We shipped it by July 21.2、一针见血：可以清楚 就不要模糊写email最忌讳文绉绉，要打电话给人就用call，要去拜访人就说visit，不要刻意用自以为正式但其实意思模模糊糊的字。模糊字：contact清楚字：call/write/visit模糊字：soon清楚字：by March 153、言简意赅：可以一个字就不要两个字大部份商业人士跟你一样，每天都要阅读大量e-mail。
所以e-mail一定要写得简明扼要。与主题无关或者无助于e-mail目的之内容，请毫不留情的舍弃。
冗长句：The paper jam had the effect of a destructive force onthe copy machine.精简句：The paper jam destroyed the copy machine.冗长句：We have enclosed a brochure which shows further details of manufacture.精简句：The enclosed brochure shows further manufacture details.4、语汇朴实：用对方看得懂的关键字每个行业都有自己的行话，写e-mail时要确定别人懂不懂你的行话，也尽量不用华丽词藻。西方人习惯使用朴实的语言。
迂回句：We look forward to a bright and glorious future of cooperation.朴实句：We hope to have the opportunity to work with you inthe future.迂回句：The choice of exogenous variables in relation tomulti-collinearity is contingent upon the derivations of certain multiple correlation coefficients.朴实句：Supply determines demand.5、有技巧的表达：永远让人觉得you're helpful同样一件事说法不同，得到回应就不同，有技巧的说法让人乐于为你效劳。拙劣说法：In order to complete the claim you made, simply…漂亮说法：To complete your transaction，…拙劣说法：We want to get our check.漂亮说法：To keep your account in the preferred customer class,send our check for NT$200,000 today.6、起一个专业的信件标题许很多人没有意识到，e-mail的标题是很重要的一部分，邮件给对方的第一印象就是透过标题来完成。
如果标题没有内容，看起来像群组垃圾邮件，命运就是直接进入垃圾桶。不专业标题：How are you？专业标题：Introduction: Our Product Offerings for Bright Ideas Imports不专业标题：Can we work together？专业标题：Proposal: Bright Ideas Imports—ABC's Partnership Opportunity商业英文email三大忌讳忌讳1:Laid- back 随意Case 1: “btw, need u 2 signtom. thx.”（顺便说一下，明天需要你签个名。）
写email用字太随意会造成以下印象：1、你不够专业或者没有认真对待此次谈话；2、你太忙，没有时间说清楚自己的要求；3、别人不知道你到底想干什么。所有商业活动都需要认真对待，不管身处什么环境，都要花时间来进行恰当的交流。
忌讳2：！！！ 充满了惊叹号Case 2: “It was a pleasure meeting you yesterday!! Looking forward to our next encounter! Take care！”（昨天见到你很高兴！！期待下次再见！保重！）在商业书信中，有时使用惊叹号是必要的，可以传达出热烈的情感和良好的礼仪。不过，过分使用标点符号就会适得其反了。
就像上面提到的这句话一样，滥用惊叹号来表达积极情感反而会让人觉得诡异和不受欢迎。忌讳3:Over-simplified 主旨过度简化Case 3: Subject: Meeting（主题：开会）想一下，一个职场人每天收到几封email。
再想一下，有多少封email中会带有“开会”这个关键字。email中的主旨栏是一种过滤机制，让收件人可以有效地区分每封email主旨内容。
千万不要在主旨栏中含糊其辞，你有责任把正文内容提纲挈领地展示在email主题栏中。希望能对你有帮助，一定要采纳我的答案哦。
Dear Colleagues Ms. Elizabeth Smith, the newly appointed HR manager of our company, will come and visit us on next Monday. We will have a meeting to welcome her from 9:00 am to 11:00 am. You are all invited to the meeting will please prepare as following:Self introductionAbout your tasks and responsibilities.Please be in the meeting on time. Thank you! Best regards XXX。
1. Greeting message 祝福 Hope you have a good trip back. 祝旅途愉快。
How are you？ 你好吗？ How is the project going on？ 项目进行顺利吗？ 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空？ I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。 We'd like to have the meeting on Thu Oct 30. Same time. 十月三十号（周三），老时间，开会。
Let's make a meeting next Monday at 5:30 PM SLC time. 下周一盐湖城时区下午五点半开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。
3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你，希望能听到更多你对评估和日程计划的建议。
Look forward to your feedbacks and suggestions soon. 期待您的反馈建议！ What is your opinion on the schedule and next steps we proposed？ 你对计划方面有什么想法？下一步我们应该怎么做？ What do you think about this？ 这个你怎么想？ Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题，欢迎和我们联系。
Any question, please let me know. 有任何问题，欢迎和我们联系。 Please contact me if you have any questions. 有任何问题，欢迎和我们联系。
Please let me know if you have any question on this. 有任何问题，欢迎和我联系。 Your comments and suggestions are welcome！ 欢迎您的评论和建议！ Please let me know what you think？ 欢迎您的评论和建议！ Do you have any idea about this？ 对于这个您有什么建议吗？ It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了！ At your convenience, I would really appreciate you looking into this matter/issue. 如果可以，我希望你能负责这件事情。
4. Give feedback 意见反馈 Please see comments below. 请看下面的评论。 My answers are in blue below. 我的回答已标蓝。
I add some comments to the document for your reference. 我就文档添加了一些备注，仅供参考。 5. Attachment 附件 I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。
Attached please find today's meeting notes. 今天的会议记录在附件里。 Attach is the design document, please review it. 设计文档在附件里，请评阅。
For other known issues related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。 6. Point listing 列表 Today we would like to finish following tasks by the end of today:1…….2……. 今天我们要完成的任务：1…….2……. Some known issues in this release:1…….2……. 声明中涉及的一些问题：1…….2……. Our team here reviewed the newest SCM policy and has following concerns:1…….2……. 我们阅读了最新的供应链管理政策，做出如下考虑：1…….2……. Here are some more questions/issues for your team:1…….2……. 以下是对你们团队的一些问题：1…….2……. The current status is as following: 1…… 2…… 目前数据如下： 1…… 2…… Some items need your attention:1…….2……. 以下方面需提请注意：1…….2……. 7. Raise question 提出问题 I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。
For the assignment ABC, I have the following questions：… 就ABC协议，我有以下几个问题：…… 8. Proposal 提议 For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划，我有一个提议…… I suggest we can have a weekly project meeting over the phone call in the near future. 我建议我们就一周项目开一个电话会议。 Achievo team suggest to adopt option A to solve outstanding issue…… Achievo团队建议应对突出问题采用A办法。
9. Thanks note 感谢信 Thank you so much for the cooperation感谢你的合作！ Thanks for the information 谢谢您提供的信息！ I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。 Thanks for your attention！ 谢谢关心！ Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。
Really appreciate your help！ 非常感谢您的帮助！ 10. Apology 道歉 I sincerely apologize for this misunderstanding！ 对造成的误。
Dear professorXX,
I appreciated the opportunity to have the scholarship,and many thanks for your kind help and the honor you served me. I'll try my best to go on learning and fight for achieving new and greater success.
With best wishes.
Sincerely yours,
XXX
请查收邮件 Kindly acknowledge receipt of my email. 祝你有一个愉快的周末。
Wish you have a nice weekend. 这些文件已经发到你的邮箱了。 These documents have been sent to your mail box. 另外，英文邮件的开头和结尾写什么啊？开头写对方，结尾是写自己的名字吗？ 开头：Dear 或Dear Missxxx 结尾：Sincerely yours，或你的签名XXX 谢谢。
Dear June（举例）：
How is everything going?I am willing to tell you something new about my recent school life.
I always think school life is borning,but after I got along with my friends these days I changed my mind.I have already adapted to my school life and I am making attempts to be a mature boy(girl)both physically and mentally.
My teachers are very responsible,they always give me some useful advice and encourage me to chase my dream.I really appreciate it.
How about you? Looking forward your early replay.
Missing you Sincerely!
peter
这是书信的一般格式，虽然要求是非正式的，但只是针对内容，正确的格式能让人觉得你很真诚，并且是尊敬别人。
商务英语：商务邮件常用语1. Greeting message 祝福Hope you have a good trip back. 祝旅途愉快。
How are you？ 你好吗？How is the project going on？ 项目进行顺利吗？ 2. Initiate a meeting 发起会议I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空？I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。We'd like to have the meeting on Thu Oct 30. Same time. 十月三十号（周三），老时间，开会。
Let's make a meeting next Monday at 5:30 PM SLC time. 下周一盐湖城时区下午五点半开会。I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。
3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你，希望能听到更多你对评估和日程计划的建议。
Look forward to your feedbacks and suggestions soon. 期待您的反馈建议！What is your opinion on the schedule and next steps we proposed？ 你对计划方面有什么想法？下一步我们应该怎么做？What do you think about this？ 这个你怎么想？Feel free to give your comments. 请随意提出您的建议。Any question, please don't hesitate to let me know. 有任何问题，欢迎和我们联系。
Any question, please let me know. 有任何问题，欢迎和我们联系。Please contact me if you have any questions. 有任何问题，欢迎和我们联系。
Please let me know if you have any question on this. 有任何问题，欢迎和我联系。Your comments and suggestions are welcome！ 欢迎您的评论和建议！Please let me know what you think？ 欢迎您的评论和建议！Do you have any idea about this？ 对于这个您有什么建议吗？It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了！At your convenience, I would really appreciate you looking into this matter/issue. 如果可以，我希望你能负责这件事情。
4. Give feedback 意见反馈Please see comments below. 请看下面的评论。My answers are in blue below. 我的回答已标蓝。
I add some comments to the document for your reference. 我就文档添加了一些备注，仅供参考。5. Attachment 附件I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。
Attached please find today's meeting notes. 今天的会议记录在附件里。Attach is the design document, please review it. 设计文档在附件里，请评阅。
For other known issues related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。6. Point listing 列表Today we would like to finish following tasks by the end of today:1…….2……. 今天我们要完成的任务：1…….2…….Some known issues in this release:1…….2……. 声明中涉及的一些问题：1…….2…….Our team here reviewed the newest SCM policy and has following concerns:1…….2……. 我们阅读了最新的供应链管理政策，做出如下考虑：1…….2…….Here are some more questions/issues for your team:1…….2……. 以下是对你们团队的一些问题：1…….2…….The current status is as following: 1…… 2…… 目前数据如下： 1…… 2……Some items need your attention:1…….2……. 以下方面需提请注意：1…….2…….7. Raise question 提出问题I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。
For the assignment ABC, I have the following questions：… 就ABC协议，我有以下几个问题：……8. Proposal 提议For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划，我有一个提议……I suggest we can have a weekly project meeting over the phone call in the near future. 我建议我们就一周项目开一个电话会议。Achievo team suggest to adopt option A to solve outstanding issue…… Achievo团队建议应对突出问题采用A办法。
9. Thanks note 感谢信Thank you so much for the cooperation感谢你的合作！Thanks for the information 谢谢您提供的信息！I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。Thanks for your attention！ 谢谢关心！Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。
Really appreciate your help！ 非常感谢您的帮助！10. Apology 道歉I sincerely apologize for this misunderstanding！ 对造成的误解我。
小库2011
新东方小编：在写电子邮件时，常常会看到CC（抄送），你是否知道它的英文全称是什么呢？这个词又是怎么来的？今天一起来学习下。 复写、抄送 carbon copying (cc) 最近听人说起什么外企必知的几个英文缩写，像HR(human resource，人力资源)、OT(overtime，加班)等常见的缩写都一闪而过，倒是有一个cc让我停顿了好一会儿。你知道这个缩写代表什么吗?咱们今天就来说一说。 Carbon copying (abbreviated cc or c.c.) is the technique of using carbon paper to produce one or more copies simultaneously during the creation of paper documents. 复写(carbon copying，简写为cc或c.c.)指在创建文本文件时用复写纸同时复制出多个副本的技术。 The use of carbon copies declined with the advent of photocopying and electronic document creation and distribution (word processing). It is now common for a business letter to include, at the end, a list of names preceded by the abbreviation "cc:", indicating that the named persons are to receive a copy of the letter, even though carbon paper is no longer used to make the copies. 随着复印技术以及电子文件创建和处理技术的出现，复写技术的运用急剧减少。现在，很多商务信函的结尾处都会以“cc”开头列出一些人名，表示这封信函要抄送给这些人看，不过已经不用复写纸来创建副本了。 （编辑：赵颖茹）
王者堕落天使
商务英语电子邮件范例
电子邮件是商务交往中很便捷快速的一种交流方式，颇受职场人士的欢迎。下面是我分享的几篇商务英语邮件范文，希望能对大家有所帮助!
Dear distinguished members,
We are happy to inform you that you could order any commodities that you want as before. What you need to do is to firstly log on our website and then choose what you are into on it, and take down your detailed address. And we will arrange the delivery upon the time we receive your order.
Wish you will enjoy service all the time!
Yours truly,
Pacific Department Store
尊敬的会员朋友：
很高兴通知大家，每位顾客朋友现在都可以像以前一样正常订购商品了。您只要先登录我们的官方的网站并在网页上选择好您需要的本店商品，然后留下您的详细地址。收到您的订单，我们就会安排送货服务。
希望您能喜欢我们提供的服务!
大洋百货
谨上
Dear staff,
To express our gratitude for your excellent work this month and enable everyone to spend the Mid-autumn Festival with your family, we've decided to close the office from August 31 to September 3(inclusive).All personnel will be given paid leave during this period.
Wish you all will have a happy and healthy holiday season.
With best regards
致全体员工：
为了表示对各位这个月来辛勤工作的感谢，同时也为了各位能和家人一起尽情享受中秋节，我们决定从8月31号当天放假直至9月3日(包括3日在内)。这段时间里，所有员工都将享受带薪休假。
希望大家有一个快乐、健康的假期。
谨上
Dear Mr. Smith,
We have learned from one of our old clients that you are one of the leading computer parts importers in Italy, and we are pleased that you are interested in China's computer components. Therefore，we do hope there is a chance for us to cooperate with each other in the near future. Attached please find our latest catalogue and export price list.
We are the biggest computer parts manufacturers in China. So, all our products are manufactured strictly in terms of ISO9001 and we provide high-quality and reliable products. We export a great many computer components to over 30 countries and they are very satisfied with our quality and after sales service. Additionally, if your orders exceed $350,000, we usually allow a 6% discount.
We look forward to your trial order.
Yours faithfully,
Li Hua
亲爱的史密斯先生：
我们从一个老客户处获悉，贵公司是意大利主要计算机零部件进口商之一，得知贵公司对中国计算机零部件感兴趣，我们幸甚。衷心希望在不久的将来,我们能有机会合作。随函附上我们最近的商品目录和报价单，请查阅。
我公司是中国最大计算机零件生产商，我们所有产品,都严格按照ISO9001质量管理体系标准来进行生产，品质有保证。我们出口的电脑零部件遍及全球30多个国家，他们对我公司产品及售后服务非常满意。此外，若客户订单超过35万美元，我方通常给6%的`折扣。
期盼贵公司下试订单。
李华
谨上
Dear Mr. Frank,
We hereby notify that we have shipped your order NO.2011 of March 1, 2011. And please check the relevant shipping documents I have faxed to you.
If everything is ok, you are to receive the goods you ordered by April 1.
Please inform us of your receipt of the consignments as soon as they arrive. Thanks in advance for your cooperation!
Yours genuinely,
DIY Corporation
尊敬的弗兰克先生：
我们通知您，您2011年3月1日所下的2011号订单的货物已发出。关于发货的信息已经通过传真发送给您，请您查收。
如果不出任何意外的话，您最迟将在2011年4月1号收到货物。
货一到请您在第一时间通知我们，提前感谢您的合作!
DIY公司
谨上
优质英语培训问答知识库
