海运英语邮件范文

外贸邮件应该怎么写才能够吸引到客户的注意和回复呢?下面是我为你整理的有关外贸邮件的 范文 ，希望对你有用!

有关外贸邮件的范文格式

一、使用统一的信纸(邮件背景),好有公司的商标，主要产品的图片类别等等。外贸管理软件中可以自动设置、修改，再进行使用。

二、格式正确，统一，邮件主题合理，拼写无误。所有发给客户的邮件应该采用统一的格式。外贸管理软件可以帮助设置相应的格式与主题。

(1)邮件主题最好有公司名字等，比如公司名字是E_PORT，行业是PLASTIC，这封邮件的内容是给一款产品报价，那么主题可以写E_port Plastic/quotation of item A. 这样有一个好处，可以方便客户以及你自己以后查找给客户的信息，对于来往邮件很多的客户，开始的时候我往往要花很多时间去查找以前的报价以及 其它 资料，但是现在通过主题就很方便知道邮件大概内容是什么，节省很多时间。

(2)邮件正文两端对齐：对于段落很多的邮件，正文两端对齐会显得很整洁。

(3)第一封邮件最好写上Mr.或者Ms.某某，职位写SALES MANAGER等，不管你是不是经理，写上没关系，你职位高客户会觉得把他当回事，有好处。

(4)落款有公司标识以及详细联系资料

三、版面整洁，在OE里面将撰写邮件的字体，字号(10-12号比较好)都设置好，不要一会大字一会小字;也不要花花绿绿的，特别是不要全篇都是大写字母，会增加阅读的难度，让人反感。除非是对一些需要特别提醒客户注意的地方，可以用大写，加粗，特殊颜色等突出显示。

四、拼写无误，在每封邮件发出之前都应该利用拼写检查工具检查是否全部拼写无误。

五、表述准确，能够准确表达我方的观点，不要使客户产生任何的歧义，尽量避免有歧义的单词或者 短语 ，尽量避免使用 俚语 等。

六、详细，能够提供给客户非常详细的资料，回答他的问题，并将他没有问到的问题提出来。有时候你提出的问题会让客户觉得你很细心，很可靠而且非常专业。当然，详细并不是说一股脑的将所有东西都托盘而出，应该学会在适当的时候谈适当的事情。

七、有条理，能够让客户清楚地明白邮件内容，谈完一件事再谈另外一件，混在一起会让人头晕。很多时候，用1，2，3，4等标出来你要说的东西会非常有用，客户很清楚就知道你要说或者问什么。

八、方式多样，比如配合作图说明，照片说明等，往往很多事情用语言很难说清楚，但是如果给一张图纸，或者一幅

照片，那就一目了然了。比如你说你如何玉树临风，说再多什么用，来张PP不就明白了?

九、及时，做到当天邮件当天答复，在收到邮件后应该马上整理出自己不能解决的技术问题，及时提供给技术部门或者供应商，要求他们在什么时候给予详细答复。养成一个好习惯，在早上收到邮件后，整理出哪些需要询问技术人员或者供应商的，将问题给他们后，再来回复能够回复的邮件。如果不能当天答复，给客户一个说明，为什么答复不了，并承诺一个明确的时间。

十、适时跟踪，一般客户都是同时询问很多的供应商，所以要适时提醒他你把他放在心里，并让他知道你在等待。比如公司有了什么技术改进或者新的产品开发，可以发送给很多客户，或许机会就在那里。外贸管理软件会隔一阶段以系统通知的方式提醒业务员，某个客户有多久没有跟踪联系了。

十一、学会维护和客户的关系，这个是最难的一点，同时也是最重要的，需要自己体会。坦诚对人，不要欺骗，基本的一点。适当的恭维也很有用。

有关外贸邮件的范文1

交易的第一步

1. 向顾客推销商品

Dear Sir:

May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.

Yours faithfully

2. 提出询价

Dear Sir:

Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..

Truly

3. 迅速提供报价

Dear Sir:

June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.

有关外贸邮件的范文2

交易的契机

4. 如何讨价还价

Dear Sir:

June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.

Yours truly

5-1 同意进口商的还价

Dear Sirs:

June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.

Sincerely

5-2 拒绝进口商的还价

Dear Sirs:

June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannotmeet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.

Truly

6. 正式提出订单

Dear Sir:

June 15, 2001 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7. 确认订单

Dear Sir: June 20, 2001 Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.

Sincerely

8. 请求开立信用证

Gentlemen:

June 18, 2001 Thank you for your order No. 599. In order to e_ecute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9. 通知已开立信用证

Dear Sir:

June 24, 2001 Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fa_ when the order has been e_ecuted.

Sincerely

10. 请求信用证延期

Dear Sir：

Sep. 1, 2001 We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be e_pire before shipment. Therefore, please e_plain our situation to your customers and secure their consent to e_tend the L/C to Sept.30.

Sincerely

11. 同意更改信用证

Gentlemen:

Sept. 5, 2001 We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to e_tend the L/C up to and including September 30. Please keep us abreast of any new development.

Sincerely

交易的进行

12. 抱怨发货迟延

Dear Sirs:

Sept. 25, 2001 Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.

Yours faithfully

12a. 处理客户的抱怨

Gentlemen:

Sept. 30, 2001 In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the ne_t day.

Truly

14-1 取消订货

Dear Sirs:

Oct. 2, 2001 We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

Sincerely

14-2 谅解迟运原因

Gentlemen:

Oct. 2, 2001 We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.

Yours faithfully

有关外贸邮件的范文3

交易的尾声

15. 货物损坏 报告

Dear Sirs:

Oct. 4, 2001 Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

Sincerely

16-1. 拒绝承担损坏责任

Dear Sirs:

Oct. 8, 2001 Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

Sincerely

16-2. 承担赔偿责任

Gentlemen:

Oct. 8, 2001 As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.

Sincerely

17. 催要逾期货款

Dear Sirs:

Nov. 30, 2001 It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October30. We look forward to seeing your remittance within a week.

Sincerely

18. 付清逾期货款

Dear Sirs:

Oct. 3, 2001 We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

Sincerely

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★ 外贸英语口语

第二封 We have been working with you since 8 years. And there is no doubt that I have been working so hard to solve the existent problem with a minimum damage for each parties... I accept that as my duty whether we purchase from you or not in the future... 我们合作了长达8年之久。毫无疑问，我方在尽可能不伤害双方利益的前提下，竭尽权利地解决我们之间存在的问题。无论我们今后是否继续向你方采购，都将秉承上述原则。Now, I will try to explain the issues that we have discussed with Mr.Sean Zhu over the telephone straight out. 现在，我想就事前与“朱 思安”先生电话联系的事宜做进一步解释。* We are sending LC372, 375, LC382, 390, containers back to you as you were accepted.Total 13 containers. 征求贵方同意后，我方已经将LC372,375,LC382,390 寄回给贵方，总共13箱。* We are going to clear LC376 381 from the custom, that makes total 6 containers. 我们将对LC376 381 进行清关，总共6箱。* The Shangai-Istanbul freight cost of the goods that will be returned is paid by ourselves. However, ýstanbul-Shangai freight cost and stogare fees exist... 我方已经支付了此次将被退回货品的由上海至伊斯坦布尔的运费。但是，由伊斯坦布尔至上海的运费和仓储费依然存在，我方不予承担。* According to our research, this cost will be aprox.22.400 USD 据我方了解，此费用约为22.400美元。Under these circumstances: 下述情况* The cost for the goods that will be cleared from the custom is 226.864 USD 清关后此批货品价值226.864 美元* You have our % 10 deposit which is equal to 78.905 USD + 10.000 $ (still waiting in your hand since many years) = 88.905. USD. 贵方拥有我方10％的定金，价值78.905美元＋10.000美元（多年钱就已经付给贵方），共计88.905美元。* The cost that will be paid for the returned goods will be deducted (.22.400.$), so that the rest is 88.905 - 22.400 = 66.505 USD. And we will pay to costom 226.864 ? 66.505 = 160.359 USD 退货的费用（即22.400美元）需要被扣除，所以剩下的是88.905－22.400=66.505美元。同时，我们将付给海关226.864－66.505＝160.359美元* Please deduct that amount from the cost of the goods that will be cleared. 敬请在相关需清算的货品费用中扣除上述费用。* So that, the rest, we can put in the bank in order to clear the goods that are waiting in the custom. 照此，我们可以将剩下的款项存入银行，以便支付将要清关的货物。In order to apply that procedure, you should inform your bank. In the other hand, after deducting the cost of returned goods, the rest of our deposit money will be deducted form your balance. 为了执行此流程， 贵方需要通知您的银行。另一方面，在扣除退回货物的费用之后，我方剩余定金也将从贵方的帐目中相应扣除。As I have mentioned you in several times, we are in a very bad situation as everyone else because of that economical crisis. We do not ask you to get any money back... All we want is to solve the problem before it is too late... 诚如我所一再提到的，由于金融危机的发生，我们和别人一样正处在一个非常严峻的经济环境之中。在此情况下，我们都没有要求贵方退款。我们唯一要求的仅仅是问题在变得不可收拾之前，得到妥善解决。Will be waiting for your urgent reply期待贵方尽快回复。

We have been working with you since 8 years. And there is no doubt that I have been working so hard to solve the existent problem with a minimum damage for each parties... I accept that as my duty whether we purchase from you or not in the future... 我们已经与你一起工作8年了。毫无疑问我一直在努力解决现有问题以使双方伤害达到最小…我承认不论将来我们是否还从你们那里采购，这都是我的职责所在。Now, I will try to explain the issues that we have discussed with Mr.Sean Zhu over the telephone straight out. 现在，我要试图直接的解释我们和周Sean先生在电话里讨论过的事情。* We are sending LC372, 375, LC382, 390, containers back to you as you were accepted.Total 13 containers. 我们正用集装箱将LC372, 375, LC382, 390,退还给贵公司（这个你们已经收到），总共13箱。* We are going to clear LC376 381 from the custom, that makes total 6 containers. 我们将从海关那里那里清关LC376 381，总共有6集装箱。* The Shangai-Istanbul freight cost of the goods that will be returned is paid by ourselves. However, ýstanbul-Shangai freight cost and stogare fees exist... 这些被退回的货物从Shanggai（实在不知道是哪个城市）到伊斯坦布尔的运费我们已经自己承担了，但是从伊斯坦布尔到Shanggai的运费还未支付。* According to our research, this cost will be aprox.22.400 USD 根据我们估计，非有将超过22400美元。Under these circumstances: 在这种情况下：* The cost for the goods that will be cleared form the custom is 226.864 USD 从海关那里清出的货物的成本应该是226864美元。* You have our % 10 deposit which is equal to 78.905 USD + 10.000 $ (still waiting in your hand since many years) = 88.905. USD. 你有我们10％的预付款78905美元，外加10000美元（在你们手里很多年），一共88905美元。* The cost that will be paid for the returned goods will be deducted (.22.400.$), so that the rest is 88.905 - 22.400 = 66.505 USD. And we will pay to costom 226.864 ? 66.505 = 160.359 USD 退货成本将减掉22400美元，因而其余的应该是88905-22400＝66505美元，我们要支付给海关 的是226864-66505＝160359 美元。* Please deduct that amount from the cost of the goods that will be cleared. 请将上述金额从我们将要清关的货物成本中抵减。* So that, the rest, we can put in the bank in order to clear the goods that are waiting in the custom. 因而，其余的金额我们可以存入银行以便清关。In order to apply that procedure, you should inform your bank. In the other hand, after deducting the cost of returned goods, the rest of our deposit money will be deducted form your balance. 为了申请程序，你应该通知你的银行。另一方面，扣除退后成本后，其余的金额将从您的账户余额中扣减。As I have mentioned you in several times, we are in a very bad situation as everyone else because of that economical crisis. We do not ask you to get any money back... All we want is to solve the problem before it is too late... 正如我曾经跟你提过很多遍，我们和其他人一样因为经济危机而处于糟糕的形势中。我们没有要求你没赔偿任何金额…我们只是想在还来得及的时候解决问题。Will be waiting for your urgent reply等待你紧急答复。

是给国外客户的海运费报价？还是发给货运公司的海运费询价？