回函英文怎么说

Adjustment letter is a reply letter to the buyer’s complaint or claim. In other words, when seller or transportation authority writes letter in response to the complaint or claim letter of the buyer, it is known as adjustment letter. This letter informs the customer either acceptance or rejection of their complaints and claims. Acceptance of the claims may take different forms such as simply regretting the mistakes, or making a correction to the mistakes through the payment of compensation. Reply to complaint letter plays a vital role in enhancing the goodwill of a company and maintaining relationships with the customers.经典实例 Apologizing for the Complaint Dear Mr. Geoff Pullar Thank you for your letter of 21 October. We regret very much to learn that the Men’s Golf Woolen Stockings you kindly ordered were omitted from the shipment and that Women’s lisle Stockings were sent to you instead. Your complaint was immediately sent to our Customer Relations representative for investigation. On going into the matter, we found that a mistake was indeed made by us. The slip-up occurred in our new automated inventory control system which is causing some problems during the data entry stage. Your order number was unfortunately confused with another one (BT-718). We sincerely regret that it caused you so much trouble, especially because the goods were intended for your special sale.We have arranged for the right goods to be dispatched to you at once. Relative documents will be mailed as soon as they are ready. We have already faxed to inform you of this, and we enclose a copy of the fax. The women’s stockings you kindly returned reach us today. Your account will be credited with the invoiced value of the lisle stockings and returning charges. One credit note is enclosed. We apologize again for this mistake and inconvenience caused to you. Yours sincerely Edward 小提示（Tips）  Tips: How to write replies to claims? Every complaint, no matter how trivial it seems, is important to the person who makes it. It therefore requires a prompt answer or acknowledgment. The answer should be factual, courteous and fair. When replying to complaints, plan your letter as follows: Express your thanks for the letter received Apologize for the inconvenience caused Indicate what steps you are taking to set the matter right Express your expectations for further cooperation. 关键词（Key Words）1. omit v. 省略 2. investigation n. 研究，调查 3. slip-up n. 错误，遗漏 4. occur v. 发生 5. automate v. （使）自动化 6. inventory n. 库存清单，货存盘存（报表），财产目录 7. automated inventory control system 清单自动控制系统 8. during the data entry stage 在数据输入阶段 9. be unfortunately confused with 很不幸弄乱了 重点句型（Key Expressions） 表示歉意  We really must apologize for the inconvenience which has been caused. Please allow us to apologize for putting you to so much trouble.

1.感谢邀请。Thanks for your invitation.2.我也希望来参加你们的年会，但由于今年我已安排好去北京大学进行讲座，故无法前来。这句话要用虚拟与，所以应该译为：I wish I could attend to your annual meeting, but I couldn't go because I've planned to give a lecture in Beijing University this year, 3.我恐怕工作压力将无法让我有时间给你们准备一个讲座。I'm afraid that the working burden makes me impossible to have the time preparing a lecture for you. 4.我希望明年能参加你们的年会。I hope I can attend to your annual meeting next year.