远离的兔子
Dear Sir/ Madam: We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect. Wish you all the best yours, ...... 对于无理取闹的客人： Dear Sir/Madm: Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival. with all our best regards and wishes! yours,
mayhanlimei
Dear Sir,I checked in your hotel on (日期）. During my staying there, something made me feel uncomfortable:1. When I checking in, the receptionist complained that I didn'tmake a reservation. But, is it neccessary to make reservation for each time?2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.3.The service for guest room was too slow, and their staff was in a bad service attitude.As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.署名
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