雪诉离歌
今天给大家介绍最常用的外贸报价对话实用语句哦~快速准确的报价Prompt & Accurate Quotation不管是对待新客户还是老客户，报价的时效性都很重要。机会难得，一定提要快速报价。Dear Flora,Thanks for mailing me back and notifying us of your requested item with details.Please check the offer sheet in detail with estimated price in attachment. The accurate price will be fixed after sampling. I will keep you posted on this！Your immediate reply will be appreciated.Regards,JessicaOutline提纲挈领1. mail somebody back：回复某人邮件/信函。2. notify：通知，通告。3. estimated price：预估的价格。4. accurate price：准确的价格。5. immediate reply：快速的回复。More Expressions触类旁通1. Kindly let me know if you need any further assistance.如果您需要任何进一步协助，请通知我。2. You can be certain that our price is really competitive.您可以放心，我们的价格是绝对有竞争力的。3. Thank you for taking time to send me the inquiry.感谢您抽出宝贵的时间来向我询价。4. How does L/C sound?我们做信用证怎么样？5. Your prompt reply will be greatly appreciated.若您能尽快回复，我们会非常感激！详细专业的报价Detailed & Professional Quotation报价的内容，要尽可能详尽，并突出自身的优势，把能给到的信息一次性给全。Dear Clair,This is Kerry from ABC Trading Inc. According to your inquiry of grease gun, I was wondering if you could accept our pricing USD5.65/pc.As per our conversation at HK Fair, the estimate USD5.35/pc was based on the neutral poly bag packaging with a barcode sticker only, not the color box as you mentioned in the previous email.Please check our offer sheet in detail as attached.Also enclosed the instruction manual & die-cut of color box for your reference.Your early reply will be highly appreciated.Best regards,Kerry HuOutline提纲挈领1. grease gun：黄油枪。2. neutral poly bag packaging：中性塑料袋包装（中性包装，表示包装上没有任何供应商信息或者客户信息，也没有品牌信息）。3. barcode sticker：条形码不干胶。4. previous email：上一封邮件。5. die-cut of color box：彩盒设计稿的刀模图。More Expressions触类旁通1. We could provide you with a better price if the quantity raises to 10,000 pieces.如果数量达到1 万件，我们可以给您一个更好的价格。2. Our subsidiary in the UK will handle the business with your company.我们英国分公司会处理您的订单事宜。3. The biggest problem for retail price is namely about packaging.（影响零售价格的）最大问题就是包装。4. Would you mind sending me some more photos about your inquired item ？能否给我多发一些您正在找的产品的图片？5. My customer would enable me to offer the price below 5 dollars.我客户只会允许我在 5 美元以内报价。应对客户的砍价Discussion On Pricing Bargain针对不同的客户，应该有不同的手法和应对策略。Dear Clair,I’m sorry we cannot accept your target price USD5.35 with color box packaging.As I mentioned in the previous email, it based on the poly bag only. I take it for granted the 30 cents surcharge is reasonable. We could give you 15 cents off as maximum. That means, USD5.50 is our floor price.Please help to understand our situation and back us.Thank you！Kind regards,Kerry HuOutline提纲挈领1. take it for granted：坚定地认为……2. surcharge：额外费用。3. 15 cents off：减少 15 美分。4. as maximum：这里表示“这就是最大的让步”。5. floor price：地板价，用来形容最低的价格、最好的价格。More Expressions触类旁通1. Please help to check with the buyer and give me reply soon.请跟买手确认（价格），并尽快给我回复。2. Would you accept EUR3.50/pc as the final price？您能接受每件3.5 欧元的最终价格吗？3. We could offer you a special discount of 10% if the quantity reaches one 40 feet full container.如果订单数量可以达到一个 40 英尺的整柜集装箱，我们可以给您一个10%的特别折扣。4. I have to re-check the price and see if we could meet your target.我需要重新核算一下价格，看看能否达到您的目标价。5. We are desperate to get your price approval to proceed.我们非常需要您的价格确认，从而（把这个项目）推进下去。多轮价格谈判Price Negotiating价格拉锯中需要谈判双方控制自己的情绪和节奏，用一定的技巧去磨合，去寻找一个能让双方妥协让步的折中点。Dear Clair,To be candid with you, we have no margin to reduce the pricing again.I understand the price is awful important to win the order, but the quality counts for much more. We couldn’t debase our quality level to achieve your aim.I’m sorry.Having discussed with top management, we decide to proceed with below suggestions：1. USD5.50/pc, with color box packaging, based on 10,000 pcs quantity.2. USD5.20/pc, with neutral poly bag packaging, based on 10,000 pcs quantity.3. 3% special discount will be provided when the quantity is up to 30,000 pcs.Please help to consider and advise which option is better for you. We realize that you have to test your local market and retail price. And we’re pleased to go ahead with a trial order in a small quantity to start our business. Maybe 5,000 to 8,000 pcs is workable for you to make a decision, with no price increase.Kind regards,Kerry HuOutline提纲挈领1. margin：利润。在商务英语中，大多用 margin 来替代 profit。2. awful important：非常重要，awful 在这里做副词，相当于 very。3. debase quality level：降低品质。4. aim：目标。5. top management：最高管理层。More Expressions触类旁通1. Price is important, but quality counts for much more.价格很重要，但品质更重要。2. It is not workable for us to place such a big order for the first time.第一张订单我们没有办法把数量提那么高。3. We could place a trial order to test the market.我们可以下一个试单来测试市场。4. Consumers could only pay for USD9.99 per piece as maximum for this item.这个产品，消费者只会愿意在 9.99 美元单价以下考虑购买。5. 10% discount will be provided if you double the quantity.如果您把数量加倍，我们可以给您 10% 的折扣。最终确定价格Final Price Confirmation价格的确认是订单谈判的一个关键，必须得到客户的书面同意，这样才可以避免将来可能发生的纠纷。Dear Clair,Very glad to hear that you confirmed the price USD5.20/pc. You are no doubt aware of the neutral poly bag packaging. I’m writing today to send you the PI for running this trial order with 7,500 pcs.Please help to check the file with unit price, packaging, carton measurement, delivery time, payment term, and so on. If no additional questions, please help to sign back this PI.As soon as we got your final confirmation, we will do pre-production samples for your evaluation.Best regards,Kerry HuOutline提纲挈领1. You are no doubt aware of ：你无疑知道……2. PI ：形式发票，是Proforma Invoice 的首字母缩写。3. payment term ：付款方式。4. carton measurement ：外箱资料。5. pre-production samples ：产前样，很多时候也会简写成PP samples。More Expressions触类旁通1. We will arrange the production as long as we receive your email with approval.只要收到您的确认邮件，我们就会安排生产。2. Deal ！Please send me the updated offer sheet asap.成交！请马上把最新的报价单发给我。3. Your final estimate is 5% higher than your competitors.你最终的报价还是比同行高了五个点。4. I could consider doing business with your company if 1,000 pieces workable for the first order.如果你可以接受第一单1 000 个的数量，我会考虑跟你们公司合作。5. Good price！But we cannot accept your packaging suggestion. I will inform you of our idea later.价格不错！但是我们没法接受你们的包装方案。我晚些时候会把我们的想法告诉你。
香喷喷的耗子
外贸人常用的英语口语对话
作为经常与老外打交道的外贸人，应该会应付各种场合的情景对话。当然，很多人会自认为口语好，能应付，但是，一些话语的细节是否使用得周到，就需细细揣摩了。下面是我为大家带来的外贸人常用的英语口语对话，欢迎阅读。
1. 如何招揽顾客
一般程序：招呼—问候—寻找相关话题—理出商谈头绪。所以，打招呼很重要，无论顾客有没有表现购买意愿，您都应该上前问候一句：“What can I do for you?”或“May I help you?”，也可说：“Can I be of any assistance?”，如果是熟客，可简单说声：“Good afternoon, madam. Something for you?”
2. 如何打开话题
如果顾客不置可否或表现出不耐烦的样子，决不可轻言放弃，可以先说： “Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临，买不买都没关系)”，然后婉转地问：“Are you looking for something?”。
3. 如何拉近距离
首先表达自己身份，甚至可以交换名片，然后说些常用客套话，为后来的推销铺路。一句：“Would you mind my recommending?”十分有用。
4. 如何游说购买
初次见面就开门见山、滔滔不绝的做法已经落伍。当你要说服顾客时，最好用“Well, let me tell you why.”作为解释商品用途、优点的开场白。
5. 如何展示商品
可以说：“Please take a look at this.”或“That one, madam?(那个好吗?)”配合产品加以说明时，则用“As you can see, ~(正如您所见，~)”
6. 如何拖延时间
争取时间以便长期抗战要有技巧，再心急也要说“Please take your time”(慢慢看/参观)或“Go right ahead, please.”(随便参观)。根据情况也可通过闲聊进入主题，让顾客有一定时间考虑。
7. 如何选取工具
广告信函、海报、优待卷等都是销售的有效辅助工具，所谓“百闻不如一见”，一边看商品，一边听解释，才更易进入状况。所以“I'll send you our D.M.”(我会寄给您产品的广告信函)很有说服力。
8. 如何利用店铺开张
店铺开张和周年庆典都是很好的宣传机会，因为本店新开张，因此给予优惠，或进一步说明“If you would kindly recommend our establishment to your friends, the favor will be greatly appreciated”(如果您将本店介绍给您朋友，本店将十分感激)
9. 如何劝客户抓紧购买
店铺出清存货时是购买价廉物美的货物的好时机，您可以说“I understand there's not much left over”(存货不多)
10. 如何接受电话预定
除非是熟客，双方足够信任，否则，餐馆、旅店通常的电话应对方式是“What time can we expect you ?”(您几点来?)
11. 如何给客人菜单
餐厅里，引领顾客落座后通常递上菜单“Good evening, sir. Here's the dinner menu”捎待一会，再询问“May I take your order ?”(您要来点什么?)
12. 如何引客人入座
可以先询问“How many people, please ?”(请问几位?)以及“Do you have a reservation ?”(您订位了吗?)，接下来就应该“Where would you prefer to sit ?”(您喜欢坐哪?)而引客人入座了
13. 如何招呼顾客
应主动说“How do I address you?”，然后再进行下一步骤。
14. 如何让顾客稍候
成功的推销是要建立良好长久的服务。忙不过来时，殷勤地一句“Would you mind waiting for a while?”(不介意稍候片刻吧?)足以奠定成功的基础。
15. 如何让顾客说“买”
双方谈得热烈的时候，说上一句“It's going to be the pride of our company.”(这将是本公司的荣幸)可以收到意想不到的奇效。
16. 如何促使顾客下决心
顾客犹豫不决时，您必须锲而不舍地游说，常用“Think about the advantages you will get.”(想想您能得到的利益)有利于出时顾客下决心购买。
17. 如何取出样品
顾客只有直接接触产品才有可能激起购买欲，所以“I have some sample”必须手口并用才有效果。
18. 如何针对多人游说
女性购物常常成群结队，所以您要多角度揣摩消费者喜好。在叽叽喳喳的意见中，找出主要购买者，对她说“Please insist your taste and need.”(请坚持您的品位和考虑实际需要)
19. 如何应付挑剔的顾客
挑剔的顾客主管意识极强，所以要避免正面争论，实在不行，记得说句“I'm very sorry we couldn't help you, sir.”(很抱歉，我帮不上什么忙)。
20. 如何说明种类齐全
有时候，与其说得唾液横飞，不如用来阐明重点。客人想知道公司产品的.种类时，肯定地说上一句“Various”就已足够。
21. 如何让顾客试穿
展示商品的下一步就是顾客试穿了，可以说“Please try on whichever you like.”(随便试)或“Would you like to try it on?”(要不要试穿一下?)
22. 如何说明用途
商品要买得好，推销员对商品必须有足够的了解，说明使用方法的简易及商品的来用性，往往有利于顾客下决心购买，所以一句“Well, the self-filling device is simple.”(这种自动充墨装置十分简单)对您的推销术有举一反三之效的。
23. 如何介绍新产品
优秀推销员除了要有说服力、自信心和洞悉顾客心理的能力外，还要能经常介绍公司的最新或最畅销的产品。可以说“This is our newest product.”或 “This is our most recently developed product.”(这是我公司最新产品)，甚至还可以强调 “They are of the newest patterns that can be obtained in town”(这个款式目前在市面上绝无仅有)。
24. 如何说明产品特色
面对令人眼花缭乱的产品，特色是顾客考虑的要素之一。所以，把“Its durability will be an agreeable surprise to you.”(它的耐久性将让您吃惊)常挂嘴边是必要。
25. 如何介绍设计师风格
顾客对衣饰的品位越来越高，所以必须掌握顾客的特殊喜好，下面的句子就显得很重要：“Do you enjoy the Italian style?”(喜欢意大利款式吗?); “Let me introduce the designer's.”(让我为您介绍设计师所设计的)
26. 如何帮客人搭配
推销致胜的关键是要懂得搭配之道。如今的顾客已不是因为需要，或是因为缺乏而购买衣物，而是为了搭配原有物品，比如西装配领带，上衣配裤子等等。因此，“The gray one suits you well”(灰色比较适合您)之类的句子，就成了流行的推销用语。
27. 如何推荐特卖品
一般而言，每家商号都自己的特色或特制品，这句“It's our specialty”(这是本店的特制品)要用得很娴熟。总之，无论是推销的商店，还是推销本身都要风格独具，才能立于不败之地。
28. 如何提出保证
保证有很多种，如保证期(warranty)、耐用性(durability)、新奇度(novelty)、价格低(reasonable price)等等。可以使用“It has a five- year guarantee against mechanical defects”(机件保用五年)之类的语句。
29. 如何附送赠品
附送赠品是经久不衰的推销手法，因此，像“That includes an extra pair of shoelaces and a bottle of polish”(附送鞋带一对及鞋油一瓶)这类的说法是能讨顾客欢心的。
30. 如何讨论款式
与顾客讨论款式，既能对顾客表示尊重，又能抓住顾客的实际需求。像 “How do you like this one?”(您觉得这件如何?)或“Will you not try that one?”(试试那件怎么样?)这类话语往往是讨论的前奏，如果能加上“This style is quite elegant, I think you'll like it.”这句话，则交易更易成功。
1.After you.你先请。
这是一句很常用的客套话，在进/出门,上车得场合你都可以表现一下。
2.I just couldn't help it.我就是忍不住。
这样一个漂亮的句子可用于多少个场合?下面是随意举的一个例子：I was deeply moved by the film and I cried and cried.I just couldn't help it.
3.Don't take it to heart.别往心里去，别为此而忧虑伤神。 生活实例：This test isn't that important.Don't take it to heart.
4.We'd better be off.我们该走了。 It's getting late.We'd better be off.
5.Let's face it.面对现实吧。常表明说话人不愿意逃避困难的现状。 I know it's a difficult situation.Let's face it, OK?
6.Let's get started.咱们开始干吧。
劝导别人时说：Don't just talk.Let's get started.
7.I'm really dead.我真要累死了。
坦诚自己的感受时说：After all that work, I’m really dead.
8.I've done my best.我已尽力了。
9.Is that so? 真是那样吗?
常用在一个人听了一件事后表示惊讶、怀疑。
10.Don't play games with me! 别跟我耍花招!
11.I don't know for sure.我不确切知道。
Stranger：Could you tell me how to get to the town hall?
Tom：I don't know for sure.Maybe you could ask the policeman over there.
12.I'm not going to kid you.我不是跟你开玩笑的。 Karin：You quit the job? You are kidding. Jack：I'm not going to kid you.I'm serious.
13.That's something.太好了，太棒了。
A：I'm granted a full scholarship for this semester. B：Congratulations.That's something.
14.Brilliant idea!这主意真棒!这主意真高明!
15.Do you really mean it? 此话当真?
Michael：Whenever you are short of money, just come to me. David：Do you really mean it?
16.You are a great help.你帮了大忙
17.I couldn't be more sure.我再也肯定不过。
18.I am behind you.我支持你。
A：Whatever decision you're going to make, I am behind you.
19.I'm broke.我身无分文。
20.Mind you!请注意!听着!(也可仅用Mind。)
Mind you! He's a very nice fellow though bad-tempered.
21.You can count on it.你尽管相信好了，尽管放心。 A：Do you think he will come to my birthday party? B：You can count on it.
22.I never liked it anyway.我一直不太喜欢这东西。
当朋友或同事不小心摔坏你的东西时就可以用上这句话给他一个台阶，打破尴尬局面： Oh, don't worry.I'm thinking of buying a new one.I never liked it anyway.
23.That depends.看情况再说。
I may go to the airport to meet her.But that depends.
24.Congratulations.恭喜你，祝贺你。
25.Thanks anyway.无论如何我还是得谢谢你。
当别人尽力要帮助你却没帮成时，你就可以用这个短语表示谢意。 26.It's a deal.一言为定
Harry：Haven't seen you for ages.Let's have a get-together next week.
Jenny：It's a deal
