酒店英文商务用语

1. Welcome to haiyatt garden Hotel.欢迎光临海悦酒店。2. Good morning/afternoon/evening Sir/madam先生/小姐/早上好/下午好/晚上好。3. Have a good trip！祝您旅途愉快！4. I hope I’m not bothering /disturbing you.我希望我没有打扰您。5. Have a seat please.您请坐。6. I hope to see you again soon,我希望能尽快见到您7. Nice to meet you.很高兴见到您！8. How are you doing/going!您好！9. Excuse me Sir, here is non-smoking area。对不起先生，这里是非抽烟区。10. Would you like some water?请问您要喝点水吗？工作操作/During working11. *I’d like to copy/type/print this.我想要复印/打字/打印这个。12. How many copies would you like?您需要复印多少份？13. Would you like to make it a little darker/lighter?要不要我（把颜色）调深/浅一些？14. Here is your original file/paper。这是您的原件。15. *I’ll leave the original file here. Please call me when the copy is ready.我把原件先放在这里，等复印好了就打电话通知我吧。16. Would you like me to staple these for you?我为您装订好这些好吗？17. Shall I staple them on the left side or at the top?我是装订在左侧还是上边呢？18. Shall I enlarge/reduce this to fit A4 paper?我是不是把它放大/缩小到适合A4的纸张呢？19. Shall I copy these on both sides of the paper?我进行双面复印好吗？20. We don’t have paper that large enough. Shall we copy it to two pieces, and then tape them together?我们没有这么大的纸。我们分开两块复印，然后粘在一起，好吗？21. The paper is jammed.卡纸了。22. It is out of ink.没墨了。23. Your original is not very clear.I can’t guarantee the copy will be good.您的原件不太清晰，我不能保证复印件的效果很好。24. *I’d like to send a fax.我想要发份传真。25. To where?发去哪里？26. *What’s the cost?你们如何收费？27. It’s 10 yuan per minute To x x, including/excluding service charge.发传真到XX是每分钟10元，包括/不包括服务费。28. The minimum charge is 15 Yuan.最低收费是15元。29. Please write down the country code, the area code and their number.请写下国家代号、区号和对方的号码。30. The paper is too thick/ .It may jam the machine.这张纸太厚/薄，可能会卡纸的。31. Shall I make a copy of this, and then send the copy?我复印一份，然后将复印件传真过去好吗？32. Mr.x x ,this is x x from the Business Center. We have received a fax for you should we send it to your room or collect it by yourself?XX先生，我是商务中心的XX。我们收到给您的一份传真。我们把它送上您的房间还是您自己下来取？33. What font and size would you like?您想要什么字体，多大号的？34. Shall I make the space larger?我把行距拉开一些好吗？35. Could you check it?您检查一下好吗？36. *Please indent the first line of each paragraph.请把每个段落的首行缩进一些。37. Shall I save it to your disk?我把它存在您的磁盘上好吗？38. I’m afraid we can only save it on our disks,in case of any virus.恐怕我们只能存在我们的磁盘上，以防有病毒。39. *Is there a non-stop flight to London?有直达伦敦的航班吗？40. There are several flights a day.每天有几次航班。41. We can book a ticket for you.我们可以为您订票。42. *I would like a non-smoking seat.我想要非吸烟区的座位。43. *I’d like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。44. *I’d like to sit in the front of the plane.我要坐在飞机前部。45. Which date / day would you like a ticket for?您要哪一天的票。46. The Fare is flexible/floating,now it’s 50% discount, but It can change every few minutes.票价是弹性的/浮动的。现在是5折，可能几分钟后价格会上升或是下降。47. Which seats would you like?您要什么位子？48. First class \ Business class \ Economy class?您要头等舱还是经济舱？49. Are the seats together?座位是要连在一起的吗？50. Which train would you like to take?您想坐哪次车？51. Would you like to take a local train or an express?您想要坐普通车还是特快车？52. *I’d like to take train K20.我要坐K20次。53. A seat or a berth?您要座位还是卧铺？54. One way or a round trip ticket?单程票还是双程票呢？55. *Where can I pick up the ticket?我到什么地方拿机票？56. I’m afraid that flight/train is fully booked.恐怕那个航班/火车的票已经订完了。57. There are no seats available on the flight leaving at 16:15.在16点15分起飞的航班，座位票已售完。58. Hard berth tickets are not available now.硬卧票已经卖完了。59. How about a soft berth ticket?软卧怎么样？60. *A lower berth ticket, please.我要一张下铺。61. *How long is the ticket valid?这车票的有效期是多久？62. *I’d like to post a letter.我要寄封信。63. *I’d like to send a parcel.我要寄一个包裹。64. *How much is the postage?邮费是多少？65. I’m not sure, I’ll let you know later.我现在还不清楚,迟一些告诉您，可以吗？66. *We are going to have a meeting next Monday. I’d like to book some facilities.我们下星期一要举行一个会议，我来租一些必要的设备。67. How many people Is this for / will there be?您一共有几位开会？68. Do you need a projector and computer?您需要一部投影仪及电脑吗？69. Your signature and telephone number here, please.请签名并留下您的电话号码。70. Everything will be ready In one hour.我们会在开会前一个钟准备好一切。71. Will you come and check it?您能过来检查一下吗？72. If there is anything I can do, please let me know.如果有什么能为您效劳的，请告诉我。73. How long does it take for a letter to go to America from Beijing?信从北京到美国要多久？74. Would you want to airmail it or not?您想要发航空信吗？75. Would you want the Image Scanning?请问您要扫描吗？76. What formant would you like to save?请问您要想以什么格式储存扫描的文件呢？77. How would you like to pay for? Charge to your room or by cash?请问您的付款方式是什么？转房帐还是付现金呢？78. May I have your welcome card please?我可以看一下您的欢迎卡吗？79. Here is the change 8 Yuan for you.这是找您的8元钱。80. Please check the virus scan before you place information on the memory stick or disk.您使用U盘或磁盘时，请先执行扫描病毒后再使用。

我学习过商务口语的课程，是在酷酷口语跟外教老师学习的，效果挺好的，比较有针对性，可以了解下。

常用酒店英语词汇大全

常用酒店英语词汇大全如下：

Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以

B&B 家庭式酒店

Boutique hotel 精品酒店

Resort 度假村

King-size 特大号床

Queen-size 大号床

Twin beds 双床房

Single bed 单床房

Double room 双人间

Single room 单人间

Suite 套房

Studio suite 公寓套房

Adjoining room 相邻房

Connecting room 连通房

Executive Floor 行政楼层

Bellboy 行李员

Concierge 礼宾

Receptionist 前台接待

Reception/Front desk 前台

Coach 旅游大巴

Reservation 预订(不是预定)

Doorman 门房 门童

Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送餐服务

Ground 花园

Tip 小费

Service charge 服务费

Turn down 开夜床服务(指的是傍晚的.时候再次整理房间，使客人晚上睡的舒服)

Executive room 商务房

Shuttle bus 班车

Do Not Disturb Sign /DND sign请勿打扰牌

Please Make Up sign /PMU sign 请收拾房间牌

check-out 退房

check-in 登记入住

lobby 大堂

Owner response: 业主回复

Porter门房

Hotel Concierge酒店礼宾部

Procurement Manager; Purchasing Manager采购部经理

Food & Beverage Manager; Catering Manager餐饮部经理

Table Hostess餐桌女服务员

Kitchen Hand; Kitchen Help;

Kitchen Worker厨工

Cook; Chef厨师

Head Chef厨师长

Cook炊事员

Assistant Manager大堂副理

Lobby Manager大堂经理

Tourist Guide导游

Sauce Cook调味汁厨师

Restaurant Manager饭店经理

Rooms Division Manager房务部经理

Second Chef副厨师长

Second Waiter副领班

Trainee Manager见习经理

Receptionist接待员

Bar Operative酒吧服务员

Hotel Accountant酒店会计

Chief Accountant; Financial Controller酒店主管会计;财务总监

Housekeeping Manager客房部经理

Executive Housekeeper; Head Housekeeper客房部主管

Chambermaid客房女服务员

Head Waiter ;Captain领班

Floor Attendant楼层服务员

Travel Agent 旅游中介

Doorman门童

Pantryman配餐员

Front Desk Manager前台经理

Front Office Supervisor前台领班

Front Office Manager前厅经理

Assistant Front Office Manager前厅副理

Cleaner清洁工

Food Checker食品检验员

Vegetable Cook蔬菜厨师

Materials Manager物料经理

Western-Style Restaurant Manager西餐部经理

Executive Assistant Manager行政副经理

Assistant Banquet Manager宴会部副经理

Banquet Manager宴会部经理

Night Manager夜班经理

Hotel Greeter迎宾员

Reservation Manager预订部经理

Chinese-Style Restaurant Manager中餐部经理

Resident Manager驻店经理

Front Clerk; Reception Clerk总台接待员

酒店岗位：

客房预定 room reservation

客 满 fully booked

房间种类 types of rooms

双 人 房 double room

标 准 房 standard room

双 床 房 twin room

高 级 房 superior room

豪 华 房 deluxe room

商 务 房 executive room

套 房 suite

普通套房 junior room

高级套房 senior suite

总统套房 Presidential suite

朝南的房间 a room facing south

公寓套房 studio room

连 通 房 connecting room

相 邻 房 adjoining room

没有按预定抵店 no show

确 认 信 letter of confirmation

服 务 费 service charge

额外费用 extra charge

班 车 shuttle bus

全 价 full price

折 扣 价 discounted price

标 准 价 rack rate

优 惠 价 special price

免 费 complimentary rate

特大号床 king-size bed

大 号 床 queen-size bed

推 迟 postpone

空 房 Vacancy/vacant room

取消 cancel/cancellation

更改 change

预定 book/reserve

自动门 automatic door

登记入住 check in

结帐 check out

一件行李 a piece of baggage/luggage

背包 shoulder bag

纸箱 cardboard box

手提箱 briefcase

汽车行李箱 luggage trunk

送行李 send up

填写 fill out

名牌 name tag

夜床服务 turn – down service

打扫房间 make up

稍稍整理 tidy up

洗衣项目 laundry items

加快服务 express service

核对 check

包间 private room

菜单 menu

套餐 set menu

定满了 fully booked

租 rent

计划表 schedule

推举 recommend

酒店内设施

adapter 连接器

brief ease 公文包

out of order 坏了

coupon奖券

Food Mall 食品街

Ancient Culture Street古文化街

fire sprinkler 灭火喷淋

coat hanger 大衣架 pillow 枕头

heating control 加热控制

ice tongs 冰夹 chair 椅子

bedside table 床头桌

ceiling light 顶灯

luggage stand 行李架

swimming bag游泳袋

power socket 电源插座

note pad 记事簿

shoe basket鞋篮

ice bucket 冰桶

security latch安全门

dry cleaning docket 干洗单

breakfast menu 早餐菜单

light switch 灯开关

air conditioner vent 空调排风口

pillow case枕套

coffee table 咖啡桌

wall paper 壁纸

hair dryer 吹风机

standing lamp 地灯

valet stand 衣物架

switch 开关

desk chair (与书桌配套的)椅子

laundry docket 洗衣单

Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌

chest of drawers 带抽屉的柜厨

sheer curtains 纱窗帘

desk lamp 台灯

television cabinet 电视柜

single bed 单人床 double bed 双人床 desk书桌

dusting 去尘

toilet brush 马桶刷子

refuse bag 废物袋

mopping 拖地

scrub 檫洗

dustpan and brush 簸箕和刷子

detergent 清洁剂

vacuum cleaner 吸尘器

mop 拖把

shampoo 洗发水

soap 香皂

bath foam 浴液

sewing kit 针线盒

moisturizer 润肤露

shower cap 浴帽

shoehorn鞋拔

shoe shine檫皮鞋

Bedside lamp 床头灯

wardrobe 衣柜

television guide电视指南

Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌

slippers拖鞋 drapes 布帘

ceiling屋顶

Laundry docket 洗衣单

window sill 窗台

shopping bag 购物袋

bookshelf 书架

ground floor (英)底，层，一楼

cabinet 橱柜

switch 开关

Venetian blind 百叶窗帘

curtain 窗帘

wastebasket 字纸篓

tea trolley 活动茶几

night table 床头柜

first floor (英)二楼，(美)一楼

folding screen 屏风

hanger 挂钩

plug 插头

wall plate 壁上挂盘

Chinese painting 国画

elevator, lift 电梯

drawer 抽屉

second floor (英)三楼，(美)二楼

spring 弹簧

cushion 靠垫，垫子

socket 插座，插口

sitting room 起居室

voltage 电压

floor 楼层，地板

carpentry (总称)木器

tea table 茶几

bedclothes 床上用品

quilt 被子

mattress 床垫

thermos 热水瓶

transformer 变压器

酒店前台用语：

market price 市价

cashiers desk 兑换处

coin 硬币

accounting desk 帐务处

check-out time 退房时间

voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

interest 利息

form 表格

reservation 预订

reception desk 接待处

tip 小费

reservation desk 预订处

luggage office 行李房

spare (形)多余的

postpone (动)延期

cancel (动)取消

travelers cheque 旅行支票

pay (动)付款

fill (动)填写 administration 管理、经营

note 纸币

registration desk 入宿登记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge (动)收费

bill 帐单

change money 换钱

procedure 手续、程序

information desk 问询处

luggage label 行李标签

overbooking 超额订房

reasonable (形)合理的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续费

fill in the form 填表

酒店的种类：

Designed hotel 设计酒店

boutique hotel 精品酒店

certified hotel for tourism 旅游定点旅馆

family hotel 家庭旅馆

B&B: 经济型酒店

resort hotel 度假区酒店

酒店部门：

电脑部E.D.P.

市场营销部sales & Marketing Division

销售部Sales Department

公关部Public Relation Department

预订部Reservation Department

客务部Room Division

前厅部Front Office Department

管家部Housekeeping Department

餐饮部Food & Beverage Department

康乐部Recreation and Entertainment Department

工程部Engineering Department

保安部Security Department

行政部Rear-Service Department

商场部Shopping Arcade

其他：

Oriental Plaza: 东方新天地

Forbidden city:故宫

High-speed wireless internet: 高速无线上网

Owner response: 业主回复

Expatriates/ expats:外籍人士/外籍员工

F&B:餐饮

Mansion/ service-apartment:酒店式公寓

English tea:英式红茶/英式下午茶

CTS:中国旅行社

Prepaid cell: 预付型手机

Toiletries: 洗漱用品

Morning call 唤醒服务

楼上有讲的ABC夫下英语也不错 我朋友之前是s.在那儿学习..