好猫宝宝
Dear Manager, I had booked a room in your hotel before I came to Guangzhou on business.But when I checked in,I was kept waiting for half an hour.What's worse,when I was showed to my room,I found something was wrong with the toilet and the air-conditioner couldn't be used.So I am writing to you to ask for good service."Customer is God",right?Now,i want to change the room .Or else,i would rather refund the money. I am looking forward to your satisfactory reply!
追疯子的风筝
Dear Sir,I checked in your hotel on (日期）. During my staying there, something made me feel uncomfortable:1. When I checking in, the receptionist complained that I didn'tmake a reservation. But, is it neccessary to make reservation for each time?2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.3.The service for guest room was too slow, and their staff was in a bad service attitude.As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.署名
