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一、问候客人1.Good morning，sir. 早上好，先生。2.Good afternoon，madam. 中午好，太太。3.Good evening，sir. 晚上好，先生。4.Good night，madam. 晚安，夫人。How are you？ 你好吗？Fine，thank you，and you？ 很好，谢谢，您呢？Fine，thanks. 很好，谢谢。5.How do you do？ 您好？How do you do！ 您好！6.Welcome to our hotel. 欢迎光临我们饭店。7.May you enjoy your stay in our hotel. 祝您住店期间愉快。8.Hope you had a good trip. 希望您旅途愉快。9.Hope you have a good journey. 祝您旅途愉快。10.It’s nice to meet you，sir. 见到您很高兴，先生。11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫×××12.Welcome you back，sir. 欢迎您回来，先生。13.Nice to see you again，madam. 很高兴又见到您，夫人。14.Goodbye，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。15.Have a nice day. 祝您今天愉快。16.Have a good evening. 祝您度过一个愉快的夜晚。17.Have a good weekend. 祝您周末愉快。18.Good night and have a good rest. 晚安，祝您休息好。19.Good night and pleasant dreams. 晚安，祝您做个好梦。20.Good night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再来。资料引用：
艺海秦声
若是旅游时没有事先预订酒店，就算我们会英语那又怎么样呢?下面是我给大家整理的打电话订酒店的英语对话，供大家参阅!
Scene:The telephone rings. The Reservations (R) answers the phone.
R: Reservations. May I help you?
Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai at the end of this month. I’d like to book 10 double rooms with twin beds for five days.
R: For which dates?
C: For May 23rd, 24th, … and 27th.
R: One moment please, sir.
(The reservations check the list.)
Yes, we can confirm 10 rooms for five days.
C: Thank you. Is there a special rate for a group reservation?
R: Yes, there is a 10 per cent discount.
C: That’s fine.
R: By the way, how will they be getting to Shanghai? Will they be coming by air?
C: Yes.
R: Could you give me the flight number, please, in case the plane’s late?
C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.
R: Thank you, sir.
C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big conference hall?
R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that. Please hold on a moment and I’ll see if I can put you through.
此外，随着服务业的发展，饭店会越来越注重个性化服务，尽量满足客人的需求，所以如果你有什么特殊对房间的要求，也可以在预约时提出，使你在饭店的休息可以更加舒适和方便，何乐而不为呢。
C:
Good morning, this is the Front Desk.May i help you,sir?
早上好，这是前台。需要我帮忙吗,先生?
G:
yes,i'dlike to reserve a room.
是的，我想要订个房间
C:
Thank you,Sir.For which date?
谢谢，先生。订哪一点的?
G:
From November 9th
11月9日起
C:
For how many nights?
住几晚?
G:
For two nights.
两晚
C:
How many guests will there be in your party?
有多少人和你一起?
G:
Just my wife and i
仅仅和我的妻子
C:
Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间，一张双人床还是两张单人床的?
G:
A twin，please
两张单人的吧
C:
Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer?
能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了，我们这有一间1000元和1500的，你喜欢哪一种?
G:
We'll take the one at RMB15OO Yuan.
我们要1500的那间吧
C:
Certainly,sir.Could you give me your name,please?
好的，先生，请你告诉我你们的姓名吗?
G:
Yes,it's John Davis,D-a-v-i-s.
是的，约翰戴维斯，D-a-v-i-s.
C:
Mr.Davis.May I have your phone number,please?
戴维斯先生，你能告诉我你的电话号码吗?
G:
Yes,the number is 01-5639-1875.
电话是01-5639-1875
C:
What time do you expect to arrive,sir?
什么时候到呢，先生?
G:
Oh,around 8.00 a.m. ,i suppose.
大概上午8点吧
C:
I'd like to confirm your reservation,sir.A twin room for Mr.and Mrs.Davis at RMB 1500 Yuan per night for two nights from November 9th to November 11th.My name is Steve and we're looking forward to serving you.
我想确定下您的预定信息，先生。你和你的夫人一间价格为1500元的双人房。从11月9日到11月11日住两个晚上，我叫史蒂夫，期待你们的光临!
Scene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.
Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?
B: I’m calling from New York. I’d like to book a room in your hotel.
R: What kind of room would you like, sir? We have single rooms, double rooms, suitesand Deluxe suites in Japanese, British, Roman, French and presidential styles.
B: A British suite, please.
R: Would you like breakfast?
B: No, thanks.
R: Can you give me your name please, sir?
B: Bellow. B-E-L-L-O-W.
R: Thank you, Mr. Bellow. And your arrival and departure dates?
B: From May 26th to May 29th.
R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I correct, Mr. Bellow?
B: Yes, thank you.
R: What time will you be arriving, Mr. Bellow?
B: Around 5:00 p.m.
R: All right. You’ll be expected to be here then.
B: That’s fine. Thank you, madam. Good-bye.
R: Good-bye.
Scene: The Reservations (R) answers the phone as soon as it rings.
R: Reception. Can I help you?
Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.
R: How long will he be staying?
C: I don’t know, but it could be anything from seven to tend.
R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.
C: What if there isn’t any room then?
R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.
C: Fine. How much do you charge for a single room with breakfast?
R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?
C: His company will cover all the expenses. We’ll send you a check right away.
R: Thank you, sir.
C: Thank you. Good-bye.
百度钱包丶
为什么非要去学习中心呢 现在不是有在线学英语.好.吗 我试过ABC天卞英语中心还挺好的 学英语就是要坚持天天不断地口语辅导练习 课后还要认真复习 我介绍过好多朋友去，他们都说不错 你也去看看吧！亲，我也是学旅游管理专业的，大三的时候我们分方向，我选择了酒店管理方向，后来想去酒店工作，那会儿找起来很不好找，找了很多个地方，要不就是薪水太低，要不就是人家看不上我。后来我就闲的没事找了个学院学英语，叫新生活英语的，学完了感觉口语进步很多，当然我上大学的时候就已经过了英语六级了，所以效果比较好，然后再重新找的时候就找到了北京的汉庭酒店。感觉也不是那么满意，但是总算是找到了个工作稳定下来了，更重要的是，我发现英语口语好在工作中给我带来了很多优势，亲如果有时间也可以去学习学习充充电总是好的~~~
