不忘初心258
一.面对面交谈What can I do for you Sir/Miss? Can I help you Sir/Miss?客：I wanna go to ShangHai.我：When/Where would you wanna to depart?客：Tomorrow,from GuangZhou. 我：A moment ,please. Let me check.Excuse me Sir/Miss. There are many flights depart from GuangZhou to ShangHai everyday. Which one do you prefer?客：Could you please help me to make a reservation for the first flight of tomorrow?我：Certainly. Tomorrow the first flight leaves at 8:00. I’m sorry that flight has already been fully booked for the economy class. But there are still some seats in the business class. 客：All right, I’ll go in the first class.我：May I have your name please?客：OK,I see. This is my passport.我：Your reservation for flight CZ3531 is OK now.CZ for China Southern Airlines. One of China’s domestic Airlines. And you’ll have to get to GuangZhou BaiYun Inernational Airport 60mins before the flight departs.客：By the way, What’s the type of the aircraft?我：It’s a Boeing 737-600.It’s an Airbus 340.客：I see. Thanks.我：With pleasure. This is your ticket. Please double check. Any problem?客：No,Thank you.我：Have a good day. Have a good trip. See you next time.客：Bye.二、电话交谈Telephone1、客人打电话查询客：Hello! I wanna speak to XXX.我：This is XXX speaking. Speaking please.……我：Hold on ,please. Hold on for a second, please. Let me check.……Thank you for calling. See you.You are welcome.2、客人打电话某人不在客：Hello,I would like to speak to XXX.我：He/she is not available at the moment. Can I take a message?客：No, thank you. I will call him/her later. Thank you very much. Bye!我：With pleasure .Bye!三、常用词汇总结BSP Billing and Settlement Plan 开账和结算计划PRC The People’s Republic of China 中华人民共和国HongKong security surcharge 香港机场安检税Q4.25Airlines 航空公司 airways 航空公司flight no. 航班号 aircraft 机型air ticket 机票 economy class 经济舱business class 商务舱 validity 有效期departure time 起飞时间 arrival time 到达时间nonstop 不经停，直飞 waiting list 候补no show 误机 travel agency 旅行社代理passport Holder 护照持有人visa 签证working visa 工作签证 nationality 国籍delay 延误 drawback 退税discount OW oneway 单程RT roundtrip 往返 time table 时刻表fuel surcharge 燃油附加税 airport building tax 机场建设税四、机上常用英语短句： Before Take-Off 起飞前 1. Morning, madam（Sir）. Welcome aboard! 早上好，女士（先生）。欢迎登机！ 3. You’re flying economy class. Is that right? 您是坐经济舱，对吗？8. The plane is about to take off. Please don't walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. You know the weather in Hongkong is not so good. It has been delayed. 你知道香港的天气不太好，飞机延误了。 11. Flight No. 926, leaving Tokyo at 17:40, flies nonstop back to Beijing. CA926航班17：40离开东京直飞回北京
