温江成都银行
六月之程
酒店前厅服务英语口语情景对话如下：R: Good morning,madam, how may I help you?G: Hi, I booked a room under the name of Lily Bass, can you please check me in?R: Sure, please hold on for a second.I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?G: No, they didn't give me the letter, but only a number.R: The confirmation number also works, what is the number, please?G: 232987.R: Okay. A single room for Lisa Bass, Ms Lisa Bass?G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.R: Sorry for our mistake, I have changed the record for you. G: Never mind. Here're my passport and credit card.R: Thank you, just a moment.Sorry for keep you waiting, your room is on the 12th floor, and here is your key.G: Thanks!R: You're welcome. Good night!想要了解更多关于英语口语的详细情况，推荐咨询美联英语。美联英语教学国际化内容（国际化师资+国际化教材+运用互联网的专业课堂）专业教师=国际认证+定期专业评估+专业培训体系+“第二语言教学之父”倾囊指导专业服务，拥有便捷约课查询系统，SA跟进指导，学习报告分析，时尚国际化的学习环境，助力学生更好的学习。【免费领取英语试听课】
dt930014240
酒店前厅英语 ：前厅服务常用口语 酒店前厅英语 （一） Welcome to our hotel. 欢迎光临。 Can I help you? 我能帮您忙吗？ What kind of room would you like, sir? 先生，您要什么样的房间？ Please wait a moment. I have to check if there is a room available. 请稍等，我查一下有没有空房。 酒店前厅英语 （二） Enjoy your stay with us. 希望您在我们这里住的愉快。 May I know your name and your room number, please? 我可以知道您的名字和房间号码吗？ Excuse me ,sir, could you spell your name? 请问您的名字如何拼写？ Here’s your room key. 这是您的房间钥匙。 酒店前厅英语 （三） I’m sorry to keep you waiting, sir. What can I do for you? 先生，对不起，让您久等了。我能为您做点什么吗？ Please wait your turn. 请排队等候。 May I known your name, please? 请问尊姓大名？（不认识客人时用） I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy. 对不起，先生。我们已经客满，没有空房间。 酒店前厅英语 （四） Don’t mention it. My pleasure. 请不要客气，我乐意效劳。 Have a good rest, sir. 先生，请好好休息。 Good morning, sir. Can I be of service to you? 早安，先生。我可否为您效劳？ A moment, please. I will be with you as soon as possible. 请稍等片刻。我将尽快帮您办。 酒店前厅英语 （五） Here is your bill, sir. 先生，这是您的帐单。 Please wait a moment while I calculate your bill. 请稍等片刻，我立刻就把您的帐单结算出来。 We accept the following credit cards,madam. 小姐，我们接受以下几种信用卡。 Please sign here, sir. 先生，请在这签上您的名字。 酒店前厅英语 （六） We hope you will come stay with us again. 希望您再光临我们酒店。 Would you please exchange us dollars for RMB. please? 麻烦您替我将美元兑成人民币好吗？ The rates of exchange are on the board, sir. 先生，请参考告示牌的外币兑换价。 I’m sorry but We do not exchange Hong Kong dollars into Japanese yen. 对不起，我们不能将港币换成日元。 酒店前厅英语 （七） Please could I see your passport or other identification, madam? 小姐，请出示您的护照或其它身份证明文件。 Be sure to keep it. 请好好保存。 Please check it. 请点一下。
