来福胶泥MAY
A trip to Shanghai in the 2011.08.12 Mr. Zhang, in ShanghaiRiver hotel. The hotel has a problem, he to complain to the hotel 1 rooms have no hot water, air-conditioning can not benormal use 2 service staff is not enthusiastic service attitude3 write time requirements for the 2011.08.18 has three parts: the complaint, complaint and hope to get results
大灌篮2
Dear Manager, I would like to inform you of unpleasant experiences during my recent stay at your hotel. The checking-in was a challenge to start with. The receiptionist had great difficulties in both understanding me and expressing herself in English. I believe either she is given more training in language or she should be transferred to a position less demanding on English skills. The bellboy was too greedy to grab my only small bag, obviously in an effort to get tipped. I don't mind his help and tip him if I am in real need. But a greedy boy irritates many customers like me. The washing facility in the room looks poorly maintained. The drainage in the shower room was blocked. The carpet has quite a few of holes as if burnt by ciggeretts. I hope some effort is made by your hotel to improve the service and facility standard, if you want your customers to come back to you again. Last but not the least, I give you my cell phone number in case you would like to hear from me for suggestions. Cell phone: 1234567890 Sincerely yours,(Signature) Bob Smith (print)
