oicqdaniel
外贸业务员一般经常用到的英语口语：1.我们的价格和国际市场的价格相比还是合理的。Our price is reasonable as compared with that in the international market.2.我不同意您的说法。I'm afraid I don't agree with you there.3.你们的价格比我们从别处得到的报价要高。Your price is higher than those we got from elsewhere.4.您必须要考虑到质量问题。You should take quality into consideration.5.如果按这个价格买进，我方实在难以推销。It would be very difficult for us to push any sales if we buy it at this price.6.你方的价格比去年高出了百分之二十五(25%)。 Your price is 25% higher than that of last year.7.您知道从去年以来这种商品的价格上涨了。You may notice that the price for this commodity has gone up since last year.8.如果你方订货数量大，价格我们还可以考虑。We may reconsider our price if your order is big enough.9.这些产品都是我们的畅销货。All these articles are our best selling lines.10.你们的价格那么高，我们很难以这个价格销售。It is difficult for us to sell the goods, as your price is so high.想要了解更多关于英语口语的相关信息，推荐咨询美联英语。美联英语严选英语授课老师，确保课堂的质量。中教具有英语教学经验，授课风格风趣幽默，善于调动课堂气氛。外教大部分来自英语母语国家，发音地道流利且具有TEFL/TESOL教学资质。【免费领取英语试听课】
追趕跑跳碰
作为经常与老外打交道的外贸人，应该会应付各种场合的情景对话。当然，很多人会自认为口语好，能应付，但是，一些话语的细节是否使用得周到，就需细细揣摩了。
1. 如何招揽顾客
一般程序：招呼—问候—寻找相关话题—理出商谈头绪。所以，打招呼很重要，无论顾客有没有表现购买意愿，您都应该上前问候一句：“What can I do for you?”或“May I help you?”，也可说：“Can I be of any assistance?”，如果是熟客，可简单说声：“Good afternoon, madam. Something for you?”
2. 如何打开话题
如果顾客不置可否或表现出不耐烦的样子，决不可轻言放弃，可以先说： “Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临，买不买都没关系)”，然后婉转地问：“Are you looking for something?”。
3. 如何拉近距离
首先表达自己身份，甚至可以交换名片，然后说些常用客套话，为后来的推销铺路。一句：“Would you mind my recommending?”十分有用。
4. 如何游说购买
初次见面就开门见山、滔滔不绝的做法已经落伍。当你要说服顾客时，最好用“Well, let me tell you why.”作为解释商品用途、优点的开场白。
5. 如何展示商品
可以说：“Please take a look at this.”或“That one, madam?(那个好吗?)”配合产品加以说明时，则用“As you can see, ~(正如您所见，~)”
6. 如何拖延时间
争取时间以便长期抗战要有技巧，再心急也要说“Please take your time”(慢慢看/参观)或“Go right ahead, please.”(随便参观)。根据情况也可通过闲聊进入主题，让顾客有一定时间考虑。
7. 如何选取工具
广告信函、海报、优待卷等都是销售的有效辅助工具，所谓“百闻不如一见”，一边看商品，一边听解释，才更易进入状况。所以“I'll send you our D.M.”(我会寄给您产品的广告信函)很有说服力。
8. 如何利用店铺开张
店铺开张和周年庆典都是很好的宣传机会，因为本店新开张，因此给予优惠，或进一步说明“If you would kindly recommend our establishment to your friends, the favor will be greatly appreciated”(如果您将本店介绍给您朋友，本店将十分感激)
9. 如何劝客户抓紧购买
店铺出清存货时是购买价廉物美的货物的好时机，您可以说“I understand there's not much left over”(存货不多)
10. 如何接受电话预定
除非是熟客，双方足够信任，否则，餐馆、旅店通常的电话应对方式是“What time can we expect you ?”(您几点来?)
11. 如何给客人菜单
餐厅里，引领顾客落座后通常递上菜单“Good evening, sir. Here's the dinner menu”捎待一会，再询问“May I take your order ?”(您要来点什么?)
12. 如何引客人入座
可以先询问“How many people, please ?”(请问几位?)以及“Do you have a reservation ?”(您订位了吗?)，接下来就应该“Where would you prefer to sit ?”(您喜欢坐哪?)而引客人入座了
13. 如何招呼顾客
应主动说“How do I address you?”，然后再进行下一步骤。
14. 如何让顾客稍候
成功的推销是要建立良好长久的服务。忙不过来时，殷勤地一句“Would you mind waiting for a while?”(不介意稍候片刻吧?)足以奠定成功的基础。
15. 如何让顾客说“买”
双方谈得热烈的时候，说上一句“It's going to be the pride of our company.”(这将是本公司的荣幸)可以收到意想不到的奇效。
16. 如何促使顾客下决心
顾客犹豫不决时，您必须锲而不舍地游说，常用“Think about the advantages you will get.”(想想您能得到的利益)有利于出时顾客下决心购买。
17. 如何取出样品
顾客只有直接接触产品才有可能激起购买欲，所以“I have some sample”必须手口并用才有效果。
18. 如何针对多人游说
女性购物常常成群结队，所以您要多角度揣摩消费者喜好。在叽叽喳喳的意见中，找出主要购买者，对她说“Please insist your taste and need.”(请坚持您的品位和考虑实际需要)
19. 如何应付挑剔的顾客
挑剔的顾客主管意识极强，所以要避免正面争论，实在不行，记得说句“I'm very sorry we couldn't help you, sir.”(很抱歉，我帮不上什么忙)。
20. 如何说明种类齐全
有时候，与其说得唾液横飞，不如用来阐明重点。客人想知道公司产品的种类时，肯定地说上一句“Various”就已足够。
21. 如何让顾客试穿
展示商品的下一步就是顾客试穿了，可以说“Please try on whichever you like.”(随便试)或“Would you like to try it on?”(要不要试穿一下?)
22. 如何说明用途
商品要买得好，推销员对商品必须有足够的了解，说明使用方法的简易及商品的来用性，往往有利于顾客下决心购买，所以一句“Well, the self-filling device is simple.”(这种自动充墨装置十分简单)对您的推销术有举一反三之效的。
23. 如何介绍新产品
优秀推销员除了要有说服力、自信心和洞悉顾客心理的能力外，还要能经常介绍公司的最新或最畅销的产品。可以说“This is our newest product.”或 “This is our most recently developed product.”(这是我公司最新产品)，甚至还可以强调 “They are of the newest patterns that can be obtained in town”(这个款式目前在市面上绝无仅有)。
24. 如何说明产品特色
面对令人眼花缭乱的产品，特色是顾客考虑的要素之一。所以，把“Its durability will be an agreeable surprise to you.”(它的耐久性将让您吃惊)常挂嘴边是必要。
25. 如何介绍设计师风格
顾客对衣饰的'品位越来越高，所以必须掌握顾客的特殊喜好，下面的句子就显得很重要：“Do you enjoy the Italian style?”(喜欢意大利款式吗?); “Let me introduce the designer's.”(让我为您介绍设计师所设计的)
26. 如何帮客人搭配
推销致胜的关键是要懂得搭配之道。如今的顾客已不是因为需要，或是因为缺乏而购买衣物，而是为了搭配原有物品，比如西装配领带，上衣配裤子等等。因此，“The gray one suits you well”(灰色比较适合您)之类的句子，就成了流行的推销用语。
27. 如何推荐特卖品
一般而言，每家商号都自己的特色或特制品，这句“It's our specialty”(这是本店的特制品)要用得很娴熟。总之，无论是推销的商店，还是推销本身都要风格独具，才能立于不败之地。
28. 如何提出保证
保证有很多种，如保证期(warranty)、耐用性(durability)、新奇度(novelty)、价格低(reasonable price)等等。可以使用“It has a five- year guarantee against mechanical defects”(机件保用五年)之类的语句。
29. 如何附送赠品
附送赠品是经久不衰的推销手法，因此，像“That includes an extra pair of shoelaces and a bottle of polish”(附送鞋带一对及鞋油一瓶)这类的说法是能讨顾客欢心的。
30. 如何讨论款式
与顾客讨论款式，既能对顾客表示尊重，又能抓住顾客的实际需求。像 “How do you like this one?”(您觉得这件如何?)或“Will you not try that one?”(试试那件怎么样?)这类话语往往是讨论的前奏，如果能加上“This style is quite elegant, I think you'll like it.”这句话，则交易更易成功。
附：外贸人常用交际口语!
1.After you.你先请。
这是一句很常用的客套话，在进/出门,上车得场合你都可以表现一下。
2.I just couldn't help it.我就是忍不住。
这样一个漂亮的句子可用于多少个场合?下面是随意举的一个例子：I was deeply moved by the film and I cried and cried.I just couldn't help it.
3.Don't take it to heart.别往心里去，别为此而忧虑伤神。 生活实例：This test isn't that important.Don't take it to heart.
4.We'd better be off.我们该走了。 It's getting late.We'd better be off.
5.Let's face it.面对现实吧。常表明说话人不愿意逃避困难的现状。 I know it's a difficult situation.Let's face it, OK?
6.Let's get started.咱们开始干吧。
劝导别人时说：Don't just talk.Let's get started.
7.I'm really dead.我真要累死了。
坦诚自己的感受时说：After all that work, I’m really dead.
8.I've done my best.我已尽力了。
9.Is that so? 真是那样吗?
常用在一个人听了一件事后表示惊讶、怀疑。
10.Don't play games with me! 别跟我耍花招!
11.I don't know for sure.我不确切知道。
Stranger：Could you tell me how to get to the town hall?
Tom：I don't know for sure.Maybe you could ask the policeman over there.
12.I'm not going to kid you.我不是跟你开玩笑的。 Karin：You quit the job? You are kidding. Jack：I'm not going to kid you.I'm serious.
13.That's something.太好了，太棒了。
A：I'm granted a full scholarship for this semester. B：Congratulations.That's something.
14.Brilliant idea!这主意真棒!这主意真高明!
15.Do you really mean it? 此话当真?
Michael：Whenever you are short of money, just come to me. David：Do you really mean it?
16.You are a great help.你帮了大忙
17.I couldn't be more sure.我再也肯定不过。
18.I am behind you.我支持你。
A：Whatever decision you're going to make, I am behind you.
19.I'm broke.我身无分文。
20.Mind you!请注意!听着!(也可仅用Mind。)
Mind you! He's a very nice fellow though bad-tempered.
21.You can count on it.你尽管相信好了，尽管放心。 A：Do you think he will come to my birthday party? B：You can count on it.
22.I never liked it anyway.我一直不太喜欢这东西。
当朋友或同事不小心摔坏你的东西时就可以用上这句话给他一个台阶，打破尴尬局面： Oh, don't worry.I'm thinking of buying a new one.I never liked it anyway.
23.That depends.看情况再说。
I may go to the airport to meet her.But that depends.
24.Congratulations.恭喜你，祝贺你。
25.Thanks anyway.无论如何我还是得谢谢你。
当别人尽力要帮助你却没帮成时，你就可以用这个短语表示谢意。 26.It's a deal.一言为定
Harry：Haven't seen you for ages.Let's have a get-together next week.
Jenny：It's a deal
旋转吧陀螺
外贸常用商务英语口语大全
很多外贸新手要面临客户来访的事宜，其中语言工具问题也是困扰相当多的业务员。面对老外对话，听不懂，说不出是件很尴尬的事情，希望整理下来这些东西能够对外贸小伙伴有一定的帮助作用！
一、商务：
what time would be convenient for you?
你看什么时间比较方便？
I'd like to suggest a toast to our cooperation.
我想建议为我们的合作干一杯。
Here is to our next project!
为我们下一个项目干杯！
would you please tell me when you are free?
请问你什么时候有空？
gald to have the opportunity of visting your ompany and I hope to concude some business with you。
很高兴能有机会拜访贵公司，希望能与你们做成交易。
what I care about is the quality of the goods.
我关心的是货物的质量。
please have a look at those samples.
请给我看一下那些样品。
I'd like to know any business connections abroad.
我想多了解一些你们公司。
I would be happy to supply samples and a price list for you.
我很乐意提供样品和价格单给你。
can I have your price list?
你能给我价格单吗？
will you give us an indication of prices?
你可以给我报一个指示性的价格吗？
I am in charge of export business.
我负责出口生意。
I'm thinking of ordering some of your goods.
我正考虑向你们订货。
what about the prices?
那价格方面怎么样？
Let's call it a deal.
好，成交！
our product is the best seller.
我们的产品最畅销。
our product is really competitive in the word market.
我们的产品在国际市场上很有竞争力。
our products have been sold in a number of areas abroad.
我们的产品行销海外许多地区。
It's our principle in business to honor the contract and keep our promise.
"重合同，守信用"是我们经营的原则。
I wish you success in your business transaction.
祝你生意兴隆。
I want to know your products.
我想了解一下你们的产品。
this is our latest development.
这是我们的新产品。
we have a wide selection of colors and designs.
我们有很多式样和颜色可供选择。
the quality must be in strict conformity with that of sample.
质量必须与样品一样。
二、价格
I think we can strike a bargain with you if your prices are competitive.
我认为如果价格有竞争力，我们就可以达成交易。
Is that your quoted prices?
这是你方的价格吗？
It would be very difficult to come down with the price.
我们很难再降价了。
our prices are the most reasonable.
我们的价格是最合理的。
can you cut down the price for me?
你们可以降低价格吗？
we can offer you discount terms.
我们可以向你提供折扣。
Do you quote CIG or FOB?
你们报的是到岸价还是离岸价？
I can assure you our price is very favourable.
我可以保证我们的价格是优惠的。
Please give us your best price.
请给我们报最低价。
All the prices are on the FOB shanghai basis.
所有的价格都是上海港船上交货价。
Your prices are much too high for us to accept.
你的价格太高，我们不能接受。
I can't allow the price you ask for.
我不能同意你们要求的价格。
we can't cover our production cost at this price.
这个价格我们不能保本。
Are the price on the list firm offers?
报价单上的价格是实价吗？
This is the lowest possible price.
这是最低价了。
thank you for your inquiry.
感谢贵方询价。
How about the prices?
价格如何？
When quoting ,please state terms of payment and time of delivery.
贵方报价时，请说明付款条件和交货时间。
Our price is realistic and based on reasonable profit.
我们的价格是很实际的，是根据合理的利润提出的。
If an order is placed, we'll pay the cost of the sample.
如果交易成功，样品费由我们付。
三、谈判与合同
Our price is realistic and based on reasonable profit.
我们的价格是很实际的`，是根据合理的利润提出的。
If an order is placed, we'll pay the cost of the sample.
如果交易成功，样品费由我们付。
I'm glad that our negotiation has come to a successful conclusion.
我很高兴我们的谈判获得圆满成功。
When shall we come to sign the contract？
我们什么时候签订合同？
Do you think it'stime to sign the ontract?
我想该签合同了吧？
Before the formal contract is drawn up we'd like to restate the main points of the agreement.
在正式签约之前，我们要重申一下协议的重点。
As some points concerning the contract have not yet been settled, negotiation has to be continued before the contract is signed.
由于合同某些问题尚未解决，所以在合同签署前仍需继续协商。
There are a few points which I'd like to ring up concerning the contract.
关于合同我想提出几点看法。
The seller should try to carry out the contract in time, if not, the buyer has the right to cancel the contact.
卖方应努力按规定履行合同，否则买方有权撤消合同。
No party who has signed the contract has the right to break it.
签署合同的任何一方都无权撕毁合同。
Once a contract is signed, it has legal effect.
合同一旦签署即具有法律效力。
We can get the contract finalized now.
现在我们可以签订合同了。
Have you any questions in regards to the contract?
关于合同你还有什么问题要问吗？
四、订货
When can we expect your confirmation of the order?
你什么时候能确定订单？
We want to order this article from you.
我们想订这种做。
What's the minimum quantity of an order for your goods?
你们订货的最低量是多少？
May I see your list?
我可以看一下你的货单吗？
We postponed an order.
我们推了订货。
Generally speaking,we can supply all kinds of goods.
一般来说，我们可以提供所有种类的货。
We have received your catalogue and price list, and now we order the following goods the prices named.
已收到你方目录和价格表，现按所示价格购下列货物。
We find both quality and prices of your products satisfactory and enclose our trial order for prompt supply.
我们对你方产品的质量和价格均感满意，现寄去试订单，请供应现货。
We are pleased to receive your order and confirm acceptance of it.
很高兴接到你方订单，并确认予以接受。
As the goods you ordered are now in stock, we will ship them as early as possible.
因为贵方订货的商品尚有存货，本公司将一定尽快发运。
I wonder if you could supply us with your latest products for regular orders.
我想知道你们是否能为我们的定期订单供应你们的最新产品。
Our prices depend on the quantity of your order.
我们的价格取决于你们订单的数量。
We could reduce our price by 5% if you place a substantial order with us.
如果你们订货量大的话，我们可以减价5%。
We must insist on immediate delivery, otherwise we shall be compelled to cancel the order.
我们坚决要求立即发货，否则我方将被迫取消订单。
We would prefer to confirm our order with your firm as soon as possinle.
我们想尽快向你们公司落实订单。
There is a change we have to make in the order.
订单中有一处需要修改。
五、运输
We require that transshipment be allowed.
我们要求允许转船。
When can you make shipment carefully?
你们什么时候装船？
We'll get the goods dispatched within the stipulated time.
我们将按规定的时间发货。
When can you make the balance shipment?
你们何时可以发余下的货呢？
I wonder if you could ship the order as soon as possible？
不知道能否尽快装运订货？
Let's disscuss about the mode of transportation.
我们讨论一下运输方式吧。
What mode of transportation do you suggest we use?
你建议我们用什么运输方式呢？
What sort of delivery periods did you have in mind?
你所打算的是哪一种发货期？
Please ensure that we'll get right shipping documents before the arrival of the goods.
请确保在货物到达前我方可拿到正确的装船单据。
When can we collect the goods?
我们什么时候可以提货？
We can't advance the time of delivery.
我们无法将交货时间提前。
I'm very sorry for delay in delivery.
十分抱歉，交货拖延了。
How long does it take you to make delivery?
你们需要多长时间发货？
六、付款
Our terms of payment are by irrevocable L/C pauable by sight draft against presentaion of shipping documents.
我们的支付方式是不可撤消的信用证支付，凭装运单据见票。
Can you pay it on an installment basis?
你们这里可以分期付款吗？
Do you accept payment by installments?
你同意分期付款吗？
How would you like payment be made?
你们采取什么付款方式？
We expect payment in advance on first orders.
我们希望第一次订货要求预付货款。
What are your terms of payment?
你们的付款条件是什么？
We can't accept D/P or D/A. we insist on payment by L/C.
我们不接收付款交单或承兑交单，我们只收信用证。
Do you accept D/P payment terms.
你们接受付款交单这种方式吗？
What is the period of validity of this L/C?
这张信用证的有效期是多久？
七、投诉与索赔
The shipment is stuck in customs.
出货在海关受阻。
If you fail to make the shipment soon, we'll cancel the order.
如果你们不能近期发货，我们将取消订单。
I'd like to complain of the damaged goods.
我方由于货物被损向你方投诉。
We're sorry to say that we are dissatisfied with the state of the goods.
很遗憾，我们对商品状况不满。
Upon examination,we found the goods are not up to the standard of the sample.
经检验，我们发现货物达不到样品的标准。
The goods sent are inferior compared to the original sample.
所发送的货比原样品差。
How many are you short?
你们缺了多少？
Could you pleased send them back to us at our expense?
你能将受损的货品送还我们吗？运费由我方承担。
Who'll bear the freight?
运费由谁来承担?
We have a complaint about quality.
我们要起诉质量问题。
We have to file a claim on you.
我们不得不向贵方提出赔偿。
The goods you sent are not up to the standard.
你们发运来的货物不符合标准。
I don't think the responsibility should rest with us.
我认为责任不在我方。
We can only take on so much.
我们只能承受这么多。
八、税收
Paying tax is the duty of every citizen.
纳税是每个公民的义务。
How many types are taxes divided into?
税收可分为多少税种？
Income tax can be divided into personal incone tax and corporation income tax.
所得税可分为个人所得税和公司所得税。
The tax rate China is not very high.
中国的税收率不是很高。
What's the personal income tax rate?
个人所得税是多少？
Tax evasion is also a crime.
偷税漏税也是一种犯罪。
To avoid writing a receipt is a tax dodge.
不开invoice是一种偷税行为。
Those who evade tax will be punished by the law.
偷税漏税者将受到法律制裁。
Shall savings interest be taxed?
存款利息要纳税吗？
