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酒店英语自我介绍面试技巧

英文口语自我介绍怎么说?尤其是去星级酒店面试,你必须有熟练的英文口语水平,才能达到酒店招聘岗位职责要求,下面是我整理的关于面试的一些技巧以及范文,一起来看一下吧!

【酒店英语自我介绍面试技巧】

所以无论是中文面试还是英文面试,简单概括可分为以下三大部分:

① 我是,I Am;

② 我能,I Can;

③ 我会,I Will.

以下为某位HR从技术层面对于面试自我介绍的一点看法:

通过这几年大大小小的面试,总结以及与前辈的交流,我给自己大致设定了一个回答类似“Why don't you tell me a little bit of yourself"问题的模板。

1、大致背景介绍及目前状况 (Background)

类似于“我叫xxx,xxx大学xxx专业研究生在读,本科毕业于xxxx。目前我在xxx组织担任xxx职位,在xxx公司兼任xxx职位……”的大致介绍。

2、职位相关经验介绍(Professional)

举出几个与你面试职位相关的(工作/实习)经历。不要只罗列,要用具体事例告诉面试官你做到了什么,学到了什么,达成了什么。不要说“我表达能力好”和“我勤奋肯干”,要说“我被破例允许以实习生的身份在每天的晨会上做宏观经济简报”和“在主动完成分配的工作之余,我还在实习的两个月内先后帮助同事完成了xxx,xxx和xxx三个项目/报告”。

跟你面试职位联系紧密的经历优先,其他工作经历的依相关度的递减而优先度递减。比如你要去面投行,之前金融相关的经历肯定要优先考虑,营销方面的经验次之。当然由于很多技巧是可转移(Transferable Skills) 的(比如注重细节,工作负责,主动创新等),所以如果语言组织的好,不那么相关的工作经历也可以很好地让面试官看出他希望从你身上看到的能力。

3、个人其他值得一提的经历(Personal)

与工作无关,但是能够给面试官留下深刻印象的个人经历。比如曾经骑行西藏,去非洲做过义工,做过TED speaker等等。终极目的是让面试官从感情上产生 “我愿意和这样的人共事”的想法。

对于面试标准,有这么一个所谓的`“候机法则”(我忘了是不是这个名字),意为面试官通过面试要选出一个他愿意与之等一个小时飞机的人。也就是说你要有趣不无聊,让人乐意跟你一起呆至少一个小时。从这个角度看,回答中的第三部分其实是很重要的,这一部分如果答的好,能够成功建立起与面试官的认同感联系(rapport),并且塑造自己的个人形象并唤起面试官对你个人的兴趣。

如果专业水平过关,那么面试人主要拼的就是这一部分了——是不是招人待见。虽然你会在接下来的整个面试来讨面试官的喜欢,但是在这里开个好头似乎也不是什么坏事。

面试,是在经历了资格审查,笔试筛选后的最后一个环节。要在留下来进行面试的人中胜出,面试中如何自我介绍很重要。

以下是面试自我介绍的四个注意事项:

1、自我介绍要像和朋友聊天,越自然越好,所以准备时要尽量避免书面化,一定要口语化。本身口语化也是对自己的心理暗示,比较放松,不会很紧张。

2、比较容易出错的地方是,只想说自己的得意之处,而不顾用人单位的需求。

3、研究用人单位的需求,自己的强项介绍,要与用人单位的需求相对接。

4、适当讲述个人成功的经历和事例,比用自我标榜式的语言讲述好。

【面试酒店英语自我介绍范文】

When I left college, I wanted to go into hotel and catering work so I took up a position as a receptionist to learn some front of house skills.

Working for a chain of hotels opened up opportunities and I was accepted as a junior manager after 2 years and was promoted to Front of House Manager after another year.

I then moved to a more prestigious hotel within the group as Assistant Manager reporting to the General Manager and was there for 2 years gaining really good experience in budgeting and financial management, planning, organising and directing all hotel services, including front-of-house: reception, concierge, reservations, food and beverage operations and housekeeping.

I held full responsibility for staff management and motivation, food control and sales, wine and liquor stocks, including the planning and coordinating of menus, being very experienced and capable of advising customers on menu and wine choice. I am also acknowledged as being very good at meeting and greeting customers and organising table reservations.

After another 2 years I accepted a position as Deputy Manager of a privately owned, 400 year old converted Yorkshire farmhouse set in 80 acres on the edge of the Yorkshire Wolds specialising in the highest levels of customer care and personal service with 14 guest bedrooms, 3 self catering cottages, conference and event facilities for up to 85 guests and a Farmhouse Restaurant & Bar for up to 55 guests.

I have been fully accountable for the business performance of restaurants which involved analysing and planning restaurant sales levels and maintaining profitability and preparing regular reports for management.

I have organised rotas for all departments i.e. Housekeeping, Reception Weddings and Events and the Restaurant which covers breakfasts, lunches, conferences and dinners.

I have also instigated and implemented a direct marketing strategy to increase sales leading to significant improvements in the Restaurant business; I maximised sales revenues through up-selling and planning of marketing programmes.

So, when I saw your advert for the General Manager's position I was really excited as I had just started to think about looking for a similar role and I am confident of having the Hotel and Catering management skills and experience that you require.

As I mentioned, I am extensively experienced in the trade, which includes front of house, restaurants, bar and functions management.

With my excellent organizational ability and interpersonal skills I run operations efficiently and profitably, and provide the highest levels of customer service, in fact I was 20** winner in the Real Welcome category of the Welcome to Yorkshire Tourism Awards.

英语口语面试酒店

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酒店面试的英语问题及答案

导语:酒店面试的英语问题有哪些?以下是我精心为大家整理的有关酒店面试的英语问题及答案,希望对大家有所帮助,欢迎阅读。

酒店面试的英语问题及答案

1、 你喜欢和什么样的人/经理一起工作?

What kind of people/manager do you like to work with?

这个问题主要是看你能否融入这个团队,同时,你喜欢一起工作的人通常往往是你本身性格的一个折射,意思就是你喜欢一起工作的人往往性格和你相似,所以这个时候面试人也想要知道你是如何看自己。如果你面试国际性的酒店,往往可以说I like working with people who are open-minded, active and easy-going(这只是一个例子),也可以按照自己的性格以及你面试的岗位回答。

2、 如果我酒店雇用你,你觉得可以为酒店带来什么样的贡献?

What kind of value/contribution will you bring in if you join our hotel?

可以大胆谈谈自己的优势,尤其是根据自己的经验。可以说:If I get chance to join XXX hotel, I believe that my rich experiences in XXX(擅长的方面) can bring extra value to XXX hotel. Because/Since...(因为...谈自己以前的经历). 这个问题的关键是你能说出个一二来,而且面试官想要知道你是否知道自己的优势在哪。

3、How would you handle difficult or fussy customers?

你是如何应对麻烦或者挑剔的客人的?

这个问题算是酒店面试最常见问题之一了。其实关于应对挑剔麻烦的客人,你的回答可以遵循以下6个关键词来组织自己的语言,然后还可以举一个以前发生过的例子,来证明你指导如何应对麻烦和挑剔的客人。

*Respect/尊重

*Empathy/同理心,站在客人的角度思考(I will put myself in the customer's shoes, and try to see the situation from his/her perspective)

*Listen/倾听

*Identify the problem/找出问题

*Avoid blame/避免责备

*Resolve the problem/解决问题

4、Would you describe yourself as more of a leader or more of a follower?

你觉得自己是个领导者还是一个追随者?

不要被问题给限制了。如果你说一个领导者,可能会暗示你不太遵守工作规则。如果你说追随者,你看起来好像只知道服从,没有什么雄心壮志。但是其实别担心,只要解释好就可以。这个问题没有正确答案的,更加取决于你面试的职位,如果是一个领导者的职位,那你可以说自己想要成为一个领导者,更加显示出你雄心壮志的一面,想要成长的`一面。

5、If you were an animal, which one would you be?

如果你可以做一个动物,你想做哪个动物?

面试官其实想看你快速思考的能力。如果你说你想做兔子bunny,那你给人的印象大概是温和soft、被动passive。如果你回答狮子lion,你大概比较aggressive。 这个问题的关键是看你想给面试官留下什么样的印象了。

6、Why did you leave (are you leaving) your job?

为什么你要离职?

这个问题,有很多答案,一般比较“好”一点的回答是:

我想有更好的职业发展(better career development)

我想开阔我的视野(broaden my views)

还有一些比较客观的原因,比如:

我上一家酒店关了/搬了(Business went down/relocate in..)

这个问题的回答很多,只要合理,上面的“好”只是相对而言的。但是我建议不要说,离职因为是由于我和老板/同事的矛盾,或者抱怨自己上一家酒店的不好,这些其实会让面试官开始担心,你能否如何好处理人际关系等。

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