卷毛咕咕
ContentsUnit 1 An Airline Job 航空公司工作Unit 2 The Flight Schedule 航班介绍Unit3 Travel Inquiries 航空旅游问讯Unit 4 Travel Documents 旅行证件Unit5 Telephone Reservations 电话订座Unit6 Reconfirmation 座位再确认Unit7 Change of Reservation 订座变更Unit8 Standby 候补旅客Unit9 Ticketing and Change of Ticket出票与客票变更Unit10 Fares 票价Unit11 Lost Ticket and Refund 遗失客票的补开与退票Unit12 Check-in 办理乘机手续Unit13 Examining the Travel Documents 旅客乘机时的证件查处Unit14 Seat Preference 旅客座位选择Unit15 Baggage Handling at Check-in 乘机时的行李处理Unit16 Flight Irregularities 航班非正常营运下的旅客服务Unit17 At the Information Counter 问讯处Unit18 Baggage Service 行李服务Unit19 Hotel 旅馆Unit20 A Charter Flight 包机业务附录1: Airport Announcements 机场广播词附录2: Travel Information Manual 旅游信息手册(节选)附录3:中国及世界主要城市三字代码附录4:世界主要航空公司二字代码附录5:练习答案附录6: Property Irregularity Report (PIR)行李运输事故记录
wangqixiaqi
Domestic airline passengers will be able to make phone calls and send e-mails from the sky from next year, a local carrier has said.Shenzhen Airlines said on Monday it has signed an agreement with Geneva-based On-Air to provide passengers with in-flight communications services on all its planes by the end of 2009. The service will be introduced on three aircraft ahead of the 2008 Olympics, on two routes----from Shenzhen to Beijing and Shenzhen to Shanghai, the airline said.Passengers will be able to use their own electronic devices to send e-mails and short messages, make calls and surf the Internet, it said. The service is expected to be of particular interest to business travelers.According to a survey at the end of last year, China had 4.55 million mobile-phone subscribers. Ninety-three percent of those polled said they wished they could send and receive e-mails and messages while on a plane.Despite the introduction of the new service, passengers will still be prevented from using their cell phones and laptops when the plane is taking off and landing, or flying at less than 3,000 m above sea level, the official said.The official said the new service would not lead to an increase in ticket prices, but users of Chinese mobile-phone services will be charged the international roaming rate for any calls made from the sky.Shenzhen Airlines is the first Chinese carrier to provide such in-flight communications services. Its president, Li Kun, said installing the facilities will cost 4.5 million yuan ($596,000) per aircraft. However, the project still needs to be approved by the Civil Aviation Administration of China, a source said.52. According to the report, passengers can on the plane by the end of 2009.A. make phone calls B. surf the Internet C. send short messages D. all of the above53. We can learn that the new service will be introduced .A. on two routes B. in two cities C. after the Beijing Olympics D. on two aircrafts54. Passengers will still be prevented from using their cell phones in the following situations except_______.A. when the plane is taking off B. when the plane is landingC. when the plane is flying at less than 3,000 m in above sea levelD. when the plane is flying at 4,000 m above sea level55. It can be inferred that the new service will probably cause .A. higher ticket prices B. lower ticket prices C. higher cell phone fee D. lower cell phone fee52-55 DADC
天天有阳光
航空服务人员各场合常用英语语句一、服务service 1.would you like anything to drink first?您想先喝点什么?2.here is today''s menu.what would you like to have?这是今天的菜单,你想吃些什么?3.hank you for waiting sir.here you are.anything more?谢谢,让您久等了。这是您的饭和咖啡,还要点什么? 4.how about the sweet?甜食要不要? 5.may i clear up your table now?现在可以收拾您的桌子吗? 6.are you going to study there or just for sight seeing?你是去学习还是只去旅游? 7.the flight has been delayed because of bad weather.由于天气恶劣,航班已经延误。 8.we can''t take off because the airport is closed due to poor visibility.由于低能见度,机场关闭,我们不能起飞。 9.our plane is bumping hard.please keep your seat belt fastened。我们的飞机颠簸得厉害,请系好安全带。10.Would you like to read these news papers or magazines? 您想看这些报纸或杂志吗?二、起飞前before take-off 1. morning, madam(sir). welcome board!早上好,女士(先生)。欢迎登机!2. may i introduce myself, i''m ___, the chief purser of this flight.请允许自我介绍。我叫___,本次航班的乘主任务长。3. morning, sir. welcome aboard. business class or economy?早上好,先生。欢迎登机。坐公务还是经济舱?4. follow me, please. your seat is in the middle of the cabin.请跟我来,您的座位在客舱中部。5. an aisle seat on the left side ------ here you are, sir.是左边靠走廊座位------这是您的座位。6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了,20c正好在那边走廊的后二排。7. excuse me for a second, i’ll check.请稍等一下,我查查看。8. the plane is about to take off. please don''t walk about in the cabin.飞机马上要起飞了,请不要在客舱内走动。9. you know the weather in hongkong is not so good. it has been delayed.你知道香港的天气不太好,飞机延误了。10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班,上午7:30起飞。11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17:40离开东京直飞回北京。12. you’re flying economy class. is that right?您是坐经济舱,对吗?三、紧急情况emergency situation 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.马上系好安全带。由于飞机发动机出现故障,将做紧急迫降。2. don''t panic!不要惊慌。3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练,请听从我们的指挥。4. take out the life vest under your seat and put it on!从座椅下拿出救生衣,穿上它!5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.请不要在客舱内将救生衣充气!一离开飞机立即拉下小红头充气。6. put the mask over your face!戴上氧气面罩!7. bend your head between your knees!把你的头弯下来放在两膝之间!8. bend down and grab your ankles.弯下身来,抓住脚踝。9. get the extinguisher.拿灭火器来!10. open seat belts. leave everything behind and come this way!解开安全带,别拿行李,朝这边走!11. this plane has eight emergency exits. please locate the exit nearest to you. 本架飞机有八个安全门,请找到离你最近的那个门。12. jump and slide down!跳滑下来!