mot英文缩写

不会是摩托吧。

关键时刻Moment Of Truth的缩写

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希望这些对你有用，我也弄了好久。 交个朋友吧！我的QQ：45229991数字： 2 = to/too 2B or not 2B = To be or not to be 4 = for 4ever = forever A： ASL = Age/Sex/Location AFAIC = As Far As I’m Concerned AFAIK = As Far As I Know AFK = Away From Keyboard AIAMU = And I’m A Monkey’s Uncle AISI = As I See It AKA = Also Known As AMBW = All My Best Wishes ANFAWFOWS = And Now For A Word Word From Our Web Sponsor AOTS = All Of The Sudden ASAFP = As Soon As "Friggin" Possible ASAP = As Soon As Possible ATST = At The Same Time AWGTHTGTTA = Are We Going To Have To Go Through This Again AWGTHTGTTSA = Are We Going To Have To Go Through This Sh Again AYSOS = Are You Stupid Or Something B： B4 = Before B4N = Bye For Now BBFBBM = Body By Fisher, Brains by Mattel BBIAB = Be Back In A Bit BBIAF = Be Back In A Few BBL = Be Back Later BBN = Bye Bye Now BCNU = Be Seein’ You BF = Boyfriend BFD = Big Fing Deal BFN = Bye For Now BHOF = Bald Headed Old Fart BIF = Basis In Fact BITD = Back In The Day Biz = Business BM = Byte Me BMOTA = Byte Me On The Ass BNF = Big Name Fan BOHICA = Bend Over Here It Comes Again BR = Bathroom BRB = Be Right Back BRT = Be Right There BS = Big Smile BT = Byte This BTDT = Been There Done That BTSOOM = Beats The Sh Out Of Me BTW = By The Way BTWBO = Be There With Bells On BWDIK = But What Do I Know? BWO = Black, White or Other C： Cam = Web Camera CIAO = Goodbye (in Italian) CID = Consider It Done CIO = Check It Out CIS = CompuServe Information Service CMF = Count My Fingers Cof$ = Church of Scientology CRAFT = Can’t Remember A Fing Thing CRAWS = Can’t Remember Anything Worth A Sh CSL = Can’t Stop Laughing CTC = Choaking The Chicken CU = See You CUL/CYL/CUL8R = See You Later CWYL = Chat With You Later CYA = Cover Your Ass D： DBEYR = Don’t Believe Everything You Read DD = Due Diligence DDD = Direct Distance Dial DETI = Don’t Even Think It DGT = Don’t Go There DHYB = Don’t Hold Your Breath DIIK = Damned If I Known DILLIGAD = Do I Look Like I Give A d\amn DILLIGAS = Do I Look Like I Give A Sh DKDC = Don’t Know Don’t Care DL = Download DLTM = Don’t Lie To Me DQYDJ = Don’t Quit You’re Day Job DRIB = Don’t Read If Busy DS = Dunce Smiley DYSTSOTT = Did You See The Size Of That Thing E： EG = Evil Grin EOM = End Of Message ESO = Equipment Smarter than Operator F： F2F/FTF = Face To Face FAQ = Frequently Asked Question FBKS = Failure Between Keyboard and Seat FE = For Example/Fatal Error FF&PN = Fresh Fields And Pastures New FOAF = Friend Of A Friend FTASB = Faster Than A Speeding Bullet FT = Faint FTL = Faster Than Light FTTB = For The Time Being FUBAR = Fed Up Beyond All Recognition FUBB = Fed Up Beyond Belief FUD = (Spreading) Fear, Uncertainty, and Disinformation FWIW = For What It’s Worth FYA = For Your Amusement FYI = For Your Information FYM = For Your Misinformation G： G2G = Got To Go G8T/GR8 = Great GAL = Get A Life GDGD = Good,Good GF = girlfriend GG = Good Game/Gotta Go GIGO = Garbage In, Garbage Out GIWIST = Gee, I Wish I’d Said That GL = Good Luck GLYASDI = God Loves You And So Do I GMTA = Great Minds Think Alike GNBLFY = Got Nothing But Love For You GR&D = Grinning Running And Ducking GRRRR = "Growling" GSOAS = Go Sit On A Snake GTG = Got To Go GTGB = Got To Go, Bye GTGP = Got To Go Pee GTH = Go To Hell GTSY = Glad To See Ya GYPO = Get Your Pants OffBE A QUEEN. H： HAGO = Have A Good One HAK = Hugs And Kisses HB = Hurry Back HD = Hold HHO1/2K = Ha Ha, Only Half Kidding HHOK = Ha Ha, Only Kidding HIOOC = Help! I’m Out Of Coffee Howz = How is HTH = Hope This (That) Helps HUA = Heads Up Ace HUYA = Head Up You’re a I： IAC = In Any Case IAE = In Any Event IANAC = I Am Not A Crook IANAL = I Am Not A Lawyer IBT = In Between Technology IBTD = I Beg To Differ IC = I See/In Character IDGAF = I Don’t Give A F IDGI = I Don’t Get It IDK = I Don’t Know IDKY = I Don’t Know You IDST = I Didn’t Say That IDTS = I Don’t Think So IFAB = I Found A Bug IFU = I Fed Up IGGP = I Gotta Go Pee IIIO = Intel Inside, Idiot Outside IIMAD = If It Makes An(y) Difference IIRC = If I Remember Correctly IIWM = If It Were Me ILICISCOMK = I Laughed, I Cried, I Spat/Spilt Coffee/Crumbs/Coke On My Keyboard ILY = I Love You IMHO = In My Humble Opinion IMNSHO = In My Not So Humble Opinion IMO = In My Opinion INMP = It’s Not My Problem INPO = In No Particular Order IOH = I’m Outta Here IOW = In Other Words IRL = In Real Life ISS = I Said So ITM = In The Money IYKWIM = If You Know What I Mean IYSS = If You Say So J： J/C = Just Checking J/K = Just Kidding! J/W = Just Wondering JAFO = Just Another Fing Onlooker K： K/KK = OK/OK, OK KFY = Kiss For You KISS = Keep It Simple Stupid KIT = Keep In Touch KMA = Kiss My Ass KWIM = Know What I Mean KX = kiss KYPO = Keep Your Pants On L： L8R = Later LD = Long Distance LDTTWA = Let’s Do The Time Warp Again LLTA = Lots And Lots Of Thunderous Applause LMAO = Laughing My Ass Off LMK = Let Me Know LOL = Laughing Out Loud/Lots Of Luck(Love) LTIC = Laughing ’Til I Cry LTNS = Long Time No See LYL = Love Ya Lots LYLAS = Love You Like A Sister M： M8T = Mate MHOTY = My Hat’s Off To You MM = Market Maker MorF = Male or Female? MOTD = Message Of The Day MOTSS = Members Of The Same Sex MTFBWY = May The Force Be With You MWBRL = More Will Be Revealed Later MYOB = Mind Your Own Business N： N = And/Know/Now NAK = Nursing At Keyboard NAZ = Name, Address, Zip (also means Nasdaq) NBD = No Big Deal NBIF = No Basis In Fact NFI = No Fing Idea NFW = No Fing Way NIFOC = Nude In Front Of The Computer NM = Never Mind NMP = Not My Problem NMU = Nothing Much You NOYB = None Of Your Business NP = No Problem NQOCD = Not Quite Our Class Dear NRG = Energy NRN = No Reply Necessary NYCFS = New York City Finger Saluet O： OAUS = On An Unrelated Subject OBTW = Oh, By The Way OIC = Oh, I See OICU = Oh, I See You OMDB = Over My Dead Body OMG = Oh My God/Oh My Gosh OMIK = Open Mouth, Insert Keyboard ONNA = Oh No, Not Again OOC = Out Of Character OOTB = Out Of The Box/Out Of The Blue OT = Off Topic OTOH = On The Other Hand OWTTE = Or Words To That Effect OZ = stands for "Australia" P： PEBCAK = Problem Exists Between Chair And Keyboard PEM = Privacy Enhanced Mail Pic = Picture PIMP = Peeing In My Pants PITA = Pain In The Ass PLS/PLZ = Please PMFJI = Pardon Me For Jumping In PO = Piss Off POS = Parents Over Shoulder POV = Point Of View PPL = People Pro = Professional PS = By The Way/Photoshop T： TAH = Take A Hike TANSTAAFL = There Ain’t No Such Thing As A Free Lunch TARFU = Things Are Really Fed Up TDTM = Talk Dirty To Me TEOTWAWKI = The End Of The World As We Know It TFN = Thanks For Nothin’ THX/TX/THKS = Thanks TIA = Thanks In Advance TIAIL = Think I Am In Love TIC = Tongue In Cheek TLA = Three Letter Acronym TLGO = The List Goes On TM = Trust Me TMI = Too Much Information TMTOWTDI = There’s More Than One Way To Do It TPTB = The Powers That Be TSR = Totally Stuck in RAM TTFN = Ta Ta For Now TTT = That’s The Ticket/To The Top TTUL/TTYL = Talk To You Later TWHAB = This Won’t Hurt A Bit TY = Thank You TYVM = Thank You Very Much U： U = You UR = Your U R = You are unPC = unPolitically Correct URYY4M = You Are Too Wise For Me V： VFM = Values For Money VG = Very Good W： WAG = Wild Ass Guess WAI = What An Idiot WB = Welcome Back WCA = Who Cares Anyway WDYS = What Did You Say? WDYT = What Do You Think? WE = Whatever WEG = Wicked Evil Grin WG = Wicked Grin WGAFF = Who Gives A Flying F WIIFM = What’s In It For Me? WIT = Wordsmith In Training WITFITS = What in the F is this Sh WOG = Wise Old Guy Wot/Wut = What WRT = With Respect To/With Regard To WTF = What The F WTG = Way To Go! WTSDS = Where The Sun Don’t Shine WYMM = Will You Marry Me WYP = What’s Your Problem? WYRN = What’s Your Real Name? WYS = Whatever You Say WYSIWYG = What You See Is What You Get WYT = Whatever You Think X： X U = Kiss You Y： Y = Why Ya = You YA = Yet Another YAFIYGI = You Asked For It You Got It YDKM = You Don’t Know Me Yep/Yup = Yes YGBK = You Gotta Be Kiddin’ YMMV = Your Mileage May Vary YNK = You Never Know YOYO = You’re On Your Own YR = Yeah, Right YSYD = Yeah, Sure You Do YTTT = You Telling The Truth? YYSSW = Yeah Yeah Sure Sure Whatever want to改成了wanna out of改成了outta, kind of改成了kinda because缩写成cause CEO是什么意思? CEO(Chief Executive Officer)，即首席执行官，源自美国20世纪60年代进行公司治理结构改革创新时 IT是什么意思？ IT是指信息技术，即英文Information Technology 的缩写. bt是什么意思? BT是一种P2P共享软件，全名叫"BitTorrent",中文全称:"比特流"又名"变态下载" diy是什么意思? DIY是每个电脑爱好者熟悉的新名词，是英文Do It Yourself的首字母缩写,自己动手制作的意思,硬件爱好者也被俗称DIYer. oem是什么意思? OEM是英文Original Equipment Manufacturer的缩写，意思是原设备制造商。 bbs是什么意思? BBS是英文Bulletin Board System的缩写，中文意思是电子公告板系统，现在国内统称做论坛。 xp是什么意思? XP，是英文Experience（体验）的缩写, 自从微软发布Office XP后,成为软件流行命名概念. ZT是什么意思? 论坛上常见文章标有zt字样,新手不知所云,其实不过是"转帖"的拼音缩写而已. ps是什么意思? 在网上,常用软件一般都用缩写代替photoshop简称ps,DreamWeaver简称dw. ID是什么意思？ ID是英文IDentity的缩写,ID是身份标识号码的意思. IP是什么意思? 为了使Internet上的众多电脑主机在通信时能够相互识别，Internet上的每一台主机都分配有一个唯一的32位地址，该地址称为IP地址，也称作网际地址。IP地址由4个数组成，每个数可取值0～255，各数之间用一个点号“.” msn是什么意思? MSN 即MICROSOFT NETWORK, 是微软公司的一个门户站点. MSN作为互联网上最受欢迎的一个门户, 具备了为用户提供了在线调查、浏览和购买各种产品和服务的能力. DJ是什么意思? DJ是DISCO JOCIKEY(唱片骑士)的英文缩写,以DISCO为主,DJ这两个字现在已经代表了最新、最劲、最毒、最HIGH的Muisc。 URL是什么意思? URL是英文Uniform Resoure Locator的缩写,即统一资源定位器,它是WWW网页的地址,如 ova是什么意思? OVA是英文录象带的缩写. vip什么意思? VIP是英文Very Important Person的缩写,就是贵宾的意思。 mc是什么意思? MC的意思是Micphone Controller的意思，翻译差不多是“控制麦克风的人”。也可以理解为Rapper，很多Rap都在自己的艺名前面加上“MC”，比如台湾的MChotdog，香港的MCYan，美国的MC Hammer等。 cs是什么意思? CS是非常流行的网络游戏,中文名是反恐精英。 SOHO是什么意思? SOHO,是SMALLOFFICEHOMEOFFICER的简称,意思是“在家办公”。还有就是SOHO网啦! banner是什么意思?logo是什么意思? BANNER是横幅广告,logo是图标广告. ftp是什么意思? FTP是英文File Transfer Protocol的缩写，即文本传输协议。 pm是什么意思 Private Messages 论坛短信 bug是什么意思 在英语中，bug表示“臭虫”的意思。但在电脑行业却把电脑内部发生的小故障也称为 “bug”，如程序运行不畅等，这种叫法也许与臭虫不无关系。有人猜测，之所以用 bug，是因为它非常简洁明快。其次，臭虫也确实使人连休息也不得安宁，如同电脑中 的小故障一样，它虽小，但麻烦还是很大的。 平时出现频率较高的英文缩写： 国家： USA 美国： United States of America UK 英国： United Kingdom PRC 中国： People's Republic of China 国际组织、机构、公司： UN 联合国： United Nations UNESCO 联合国教科文组织： United Nations Educational,Scientific and Cultural Organization WTO 世贸组织： World Trade Organization WHO 世界卫生组织： World Health Organization CAAC 中国民航： Civil Aviation Administration of China OPEC 石油输出国组织： Organization of Petroleum Exporting Countries 疾病： SARS 非典: Severe Acute Respiratory Syndrome AIDS 爱滋病： Acquired Immune Deficiency Syndrome BSE 疯牛病： Bovine Spongiform Encephalopathy 考试： NMET 全国普通高等学校入学考试： National Matriculation Entrance Test CET 大学英语等级考试： College English Test PETS 全国公共英语等级考试： The Public English Test System TOEFL 托福： Test of English as a Foreign Language IELTS 雅思： International English Language Testing System 电子、通讯： IT 信息技术： Information Technology VCD 激光视盘： Video Compact Disc GPS 全球定位系统： Global Positioning System GSM 全球移动通讯系统： Global System for Mobile Communications EMS 特快专递： Express Mail Service WWW 万维网： World Wide Web 其他： UFO 不名飞行物： Unidentified Flying Object DNA 脱氧核糖核酸： Deoxyribonucleic Acid

MOT（Moment of Truth）——关键时刻。MOT是一个关键指标，是对客户导向的具体衡量，因为对客户而言，他只会记住那些关键时刻——MOT。 MOT研究概念 满意度研究中有一个非常重要的分支叫做关键时刻（Moment Of Truth）研究，在以人为主的服务中经常使用该技术作满意度研究。 上世纪八十年代，北欧航空卡尔森总裁提出：平均每位顾客接受其公司服务的过程中，会与五位服务人员接触；在平均每次接触的短短15秒内，就决定了整个公司在乘客心中的印象。故定义：与顾客接触的每一个时间点即为关键时刻，它是从人员的A(Appearance)外表、B(Behavior)行为、C(Communication)沟通三方面来着手。这三方面给人的第一印象所占的比例分别为外表52%、行为33%、沟通15%，是影响顾客忠诚度及满意度的重要因素。因此，推动MOT可有以下的预期效益： 1．服务质量标准化：提升服务水平、减少服务纠纷。 2．训练优质员工：经由完整的MOT训练让员工发自内心关怀顾客并提升事情处理能力。 3．强化人际关系：藉由服务过程，员工对顾客做好个人营销，可扩展个人人际关系。 4．提升工作效率：协助第一线员工在第一时间内对顾客做好完整的答复及应对。 要想获得良好的MOT，公司必须在组织架构上进行调整，传统的、等级森严的公司结构将为结构扁平所代替，在以顾客为导向的公司里，权力相对分散。原来位于金字塔底部、只能无条件服从的员工也将被授予责任。 MOT研究方法 MOT研究常用PZB期望认知模式，此模式所发展的五个服务质量构面被用来比较认知与期望间的差距，并衡量服务质量，依重要性排序说明如下： 1．可靠性(reliability)：可靠并正确地执行已承诺的服务之能力。意谓着每一次均能准时的、一致的、无失误的完成服务工作。是企业营销无形服务时的核心利益要素，可以提高整体外部营销效果并增加内部生产力和效率〔1〕。 2．回应性(responsiveness)：协助顾客与提供立即服务之意愿。让顾客等待会造成不必要之负面认知；当服务失败发生时，秉持着专业精神，迅速地响应并恢复服务，则可造成非常正面的质量认知。 3．确实性(assurance)：员工的知识、礼貌，以及传达信任与信心的能力。包括执行服务的能力、对顾客应有的礼貌与尊重、与顾客有效地沟通以及时时考虑顾客之最佳利益的态度；给人一种保证、训练有素、专业的印象。 4．关怀性(empathy)：以同理心提升顾客个人化关心之能力。包括平易近人、敏感度高以及尽力地了解顾客的需要。 5．有形性(tangibility)：实际看得到的设施、设备、员工…等外在沟通数据。周遭实体的状态是对顾客表示关心的外显证明。此构面也牵涉到服务提供中其它顾客所建立的部份。 《MOT关键时刻--全球最具影响力的服务培训课程》 MOT（Moment of Truth）是服务界最具震撼力与影响力的管理概念与行为模式。正是借助它，斯堪迪纳维亚航空公司（现北欧航空公司）成为服务经济时代的领跑者，摆脱了巨额亏损的困境，创造了奇迹，取得了连续20年赢利的骄人成绩。这样的业绩完全得益于斯坎迪维亚航空公司员工认识到：在一年中，与每一位乘客的接触中，包含了上千万个 “Moment of Truth关键时刻”，如果每一个MOT都是正面的，那么，你的客户就会更加忠诚，为你创造源源不断的利润了。

great gr8see you later CUL8see you CUby the way BTWhow are you how R U for 4