服务英语用语大全

would you like to have some food or drinks? 您想要吃点或喝点什么吗？

航空服务人员各场合常用英语语句一、服务service 1.would you like anything to drink first?您想先喝点什么?2.here is today''s menu．what would you like to have?这是今天的菜单，你想吃些什么?3.hank you for waiting sir．here you are．anything more?谢谢，让您久等了。这是您的饭和咖啡，还要点什么? 4.how about the sweet?甜食要不要? 5.may i clear up your table now?现在可以收拾您的桌子吗? 6.are you going to study there or just for sight seeing?你是去学习还是只去旅游? 7.the flight has been delayed because of bad weather．由于天气恶劣，航班已经延误。 8.we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。 9.our plane is bumping hard．please keep your seat belt fastened。我们的飞机颠簸得厉害，请系好安全带。10.Would you like to read these news papers or magazines? 您想看这些报纸或杂志吗?二、起飞前before take-off 1. morning, madam（sir）. welcome board!早上好，女士（先生）。欢迎登机！2. may i introduce myself, i''m ___, the chief purser of this flight.请允许自我介绍。我叫___，本次航班的乘主任务长。3. morning, sir. welcome aboard. business class or economy?早上好，先生。欢迎登机。坐公务还是经济舱？4. follow me, please. your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5. an aisle seat on the left side ------ here you are, sir.是左边靠走廊座位------这是您的座位。6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7. excuse me for a second, i’ll check.请稍等一下，我查查看。8. the plane is about to take off. please don''t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。9. you know the weather in hongkong is not so good. it has been delayed.你知道香港的天气不太好，飞机延误了。10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。12. you’re flying economy class. is that right?您是坐经济舱，对吗？三、紧急情况emergency situation 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。2. don''t panic!不要惊慌。3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。4. take out the life vest under your seat and put it on!从座椅下拿出救生衣，穿上它！5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。6. put the mask over your face!戴上氧气面罩！7. bend your head between your knees!把你的头弯下来放在两膝之间！8. bend down and grab your ankles.弯下身来，抓住脚踝。9. get the extinguisher.拿灭火器来！10. open seat belts. leave everything behind and come this way!解开安全带，别拿行李，朝这边走！11. this plane has eight emergency exits. please locate the exit nearest to you. 本架飞机有八个安全门，请找到离你最近的那个门。12. jump and slide down!跳滑下来！

请在此输入您的回答，每餐厅用语100句 1、早上好/中午好/晚上好Good morning/afternoon/evening.2、欢迎光临。 Welcome to our restaurant.3、请问您有预订吗？ Do you have a reservation?4、请问您几位？ How many people please?5、这边请。 This way please.6、请当心。 Please be careful.7、您先请。 You first, please.8、您喜欢这张桌子吗？ Do you like this table?9、对不起，这张桌子已经被预定了。 Sorry, this table is reserved.10、那张桌子怎么样？ How about that table?11、靠窗／靠大堂／靠角落。 By the window/near the lobby/corner12、吸烟区／无烟区。 Smoking area/ none smoking area13、对不起我们没有空桌子，您介不介意在大堂等会儿？ Sorry, we have no table available now, would you mind waiting in the lobby?14、您介不介意和别人同一张桌子呢？ Would you mind sharing a table?15、请坐！ Sit down, please!16、要不要为您拿一张婴儿椅？ Would you like a baby chair ? 17、请问您是用自助餐还是散点呢？ Would you like buffet or a la cart?18、请问您是用餐还是喝饮料？ Would you take a drink or a la cart?19、这是我们的菜单，请慢看！ This is our menu, please take your time.20、自助餐台在那边，请随便用。 Buffet counter is over there, please help yourself.21、我可以帮助您吗？ May I help you?22、请问您几点到？ At what time?23、对不起／请稍等／我将通知我的领班／经理。 Sorry, just a moment please, I will call my captain/manager.24、请问您贵姓？ May I have your name?25、我可以知道您的电话号码吗？ May I have your telephone number?26、您能告诉我您的房间号码吗？ Can you tell me your room number?27、请问怎么拼写？ How do you spell it?28、请问您还有什么特殊的要求吗？Do you have special request? 29、我可以重复您的点单吗？您点的是……对吗？May I repeat your order? Your order is ……, is that right?30、谢谢您的来电。Thanks for your calling.迎宾介绍用语31、我们24小时营业。 We open round the clock.32、自助早餐从7点开始至10点结束。 The breakfast is from 7:00am to 10:00am.33、自助晚餐从6点开始至10点结束。 The dinner buffet is from 6:00pm to 10:00pm.34、自助餐的价格是78元。 The price of buffet is 78RMB.35、自助餐提供免费饮料，沙拉，汤，主食，甜点，日式菜还有餐后咖啡茶，要不要试一下呢？ The buffet offer drinks, salad, soup, main course, dessert, Japanese food and coffer or tea. Would you like to try?36、您好，打扰一下，先生/小姐，冰水，请慢用。 Excuse me, sir/miss, ice water please.37、现在可以为您点单吗？May I take your order now?38、您是喜欢吃中式餐还是西式餐？ Would you like Chinese food or Western food?39、我们有……供您选择。请问您喜欢哪一种？ We have a choice of ……，which one would you like/40、我们有米饭和炸薯条，请问您喜欢哪种配菜呢？ We have rice and French fries, what would you like your side dish?41、您点的菜配有蔬菜沙拉和汤，请问您喜欢吗？ We have vegetable salad and soup served with dish. Do you like it?42、这道菜味道不错，许多客人对它的评价很高。 This dish is delicious, many people give high comment on it. Would you like to try?43、我建议您点……因为很多客人都喜欢点这个菜。 I would suggest you try ……，many people like to order it very much.44、我向您推荐……这是我们餐厅的特色菜。 I’ll recommend …… to you, this dish is our special food.45、您不妨尝一尝……怎么样？ How about having some ……？46、为什么不试一试呢？ Why not try……？47、今天的厨师特价是……Today’s chef’s recommendation is ……48、今天的例汤是……值得一试。 Our daily soup is ……,It’s worth trying.49、如果赶时间的话，我向您推荐…… If you are in a hurry, I would recommend ……50、很抱歉，现在没有这道菜，您不妨尝一尝别的菜，好吗？ 如…… Sorry, I’m afraid we have no ……now, would you try another one? Such as……51、请问您点的牛扒喜欢几成熟呢？How would you like your steak?52、二三成熟：rare 三四成熟：medium rare 五成：medium七八成：medium well 全熟：well-done53、我们有千岛汁、法汁、意汁配蔬菜沙拉，请问您喜欢哪一种呢？ We have thousand island、french、Italian dressing served with vegetable salad，which one would you like？54、我们有香草、巧克力、草莓冰淇淋供您选择，您喜欢哪种口味呢？ We have vanilla、chocolate、strawberry ice cream，which one would you like？55、我们有鲜榨橙汁、苹果汁、梨子汁，请问您喜欢哪种呢？ We have choice of fresh orange juice，Apple juice、pear juice，which one would you like ？56、请问您是喜欢小份的还是大份的？ Would you like small one or big one？ 57、您是单面煎还是双面蒸蛋吗？ How would you like your egg，one side or two sides？58、请问您喜欢煮的还是煎的水饺呢？How would you like your dumpling，boild or fried？59、请问您喜欢沙拉先上还是汤先上呢？ Would you like your salad first or soup first？60、请问您的咖啡是餐前上还是餐后上？ Would you like your coffee now or later？61、请问您喝点什么饮料呢？我们有…… Would you like something to drink？ We have……62、请问您是喜欢单份的还是双份的？Would you like single or double?63、请问需要加冰块吗？ Would you like some ice cube?64、还要别的什么吗？ Anything else?65、请问需要报纸吗？ Would you like to see newspaper?66、洗手间在那边。 Toilet is over there.67、不客气。 You are welcome.68、我没听懂您所说的话。 I don’t understand what you said.69、您再说一遍好吗？ I beg your pardon.70、我现在可以为您服务汁酱吗？ May I serve your sauce now?71、请问您需要一些芝士粉吗？ Would you like some Parmesan Cheese?72、这是您点的鲜榨橙汁，请慢用。 This is fresh orange juice, enjoy your meal.73、这是您点的咖喱菜饭，请慢用。 This is curry vegetable rice, enjoy your meal.74、请问您需要再来一杯橙汁吗？ Would you like one more orange juice?75、让您久等了！ Thanks for your waiting.76、这道菜要花20分钟。 This dish will take 20 minutes to prepare.77、我已知会厨师尽快为您做菜。 I already tell our chef cooking your dish as soon as possible.78、您点的菜很快就好了。 You order will be ready very soon.79、请问这盘子可以撤走了吗？ May I take it away?80、您对这一切都还不满意吗？ Is everything to your satisfaction?81、您用餐愉快吗？ Did you enjoy your meal?82、我现在可以为您清理一下台面吗？ May I clean your table now?83、请问需要来点甜点吗？ Would you like some dessert?84、请问餐后需要来点咖啡或菜吗？ Would you like some coffee or tea after your meal?85、您好，打扰一下，这是您的帐单，请过目。Excuse me, it’s your bill, please check it. 86、总共80元。 Total is 80RMB.87、收您100元，请稍等。 I got 100RMB, just a moment, please.88、这是找您的零钱和发票，请过目，谢谢！ This is your change and receipt, please check it.89、在这签上您的姓名和房号好吗？ Would you sign your name and room number?90、请签上您的正楷名字可以吗？ Would you sign your name in printel number?91、我可以看一下您的房卡吗？ May I see your room card?92、请稍等，我将与收银核对一下。 Just a moment please, I will check with casher.93、请带好随身物品。 Do not leave anything behind.94、欢迎下次光临，请慢走。 Thanks for your coming. Welcome again.95、对不起，我马上为您更换一份。 Sorry , I will change it for you at once.96、对不起，需要更换其他的菜吗？ I’m sorry, would you like another one?97、我们为此感到非常抱歉，我将马上通知我的领班/经理。 We apologize for that, I will speak to our captain/manager.98、这是免费赠送的。 It’s on the house.99、这是我们的一点心意/请接受我的道歉。 It’s with our compliments, please accept our apology.100、很高兴再次为您服务。 We’re looking forward to serving you again.一次专业解答都将打造您的权威形象

向其问好: Good morning/afternoon/evening. 我能为你做点什么? What can I do for you? 你们有几个人? How many people you are?(这句我不敢肯定完全正确, 只是以前和外国人这样说,他们能明白) 想尝试一下新产品...吗? We have new food now,do you want to have a try? 您的餐点金额为..元. The total is ....yuan.或者It costs ...元. 或者...yuan, thank you! 谢谢您的光临,再见. Thanks for your coming,see you next time. 这是餐厅嗫常用的英文对话!(中英对照的,可以看看:) Head Waiter:Good evening,sir.Do you have a reservation,sir? Customer:I am afraid not. H.W:Just a moment,please. H.W:I'm very sorry,we're full now.Would you mind waiting about ten minutes,sir? C:No,I don't mind. H.W:Here is the chair,sir. C:Thank you. H.W:I'm very sorry to have kept you waiting,sir. C:Okay?Thank you. H.W:This way,please. C:Thank you. 中文： 领班服务员：晚上好，先生，你有预订桌位吗，先生？ 顾客：我恐怕没有。 请等一会儿。 非常抱歉，我们现在客满了，你介意等10分钟吗？ 不，我不介意。 这里有椅子，先生。 谢谢你。 我很抱歉让你久等了，先生。 好了吗？谢谢你。 请走这边。 谢谢你。 H.W:Is this table all right? C:Yes,good.I don't have much time tonight.I have to see my friend at eight thirty in the lobby. H.W:Is that right,sir? H.W:Menu,sir. C:Thank you. 这张桌子可以吗？ 是的，很好，我今晚时间不多，我必须8点半在大厅会我的朋友。 这样行吗，先生？ 先生，这是菜单。 谢谢你。 W:Here is your check,sir. C:Okay. C:Well,I've to go now. C:How much I owe you? Cashier:Twenty three hundred and thirty yen,sir.Ten percent service charge and tax are included,sir. C:Oh,it's a reasonable price.Okay. Ca:Thank you,sir.Good night,sir. C:Good night. 这是你的账单，先生。 好的。 哦，我现在要走了。 我要付多少钱给你呢？ 出纳：2330元，先生，10%服务费，税收包括在内，先生。 啊，这是合理的价格，好的。 谢谢你，先生，晚安，先生。 晚安。 另外送点小补充: 点菜就餐的次序：找桌子 看菜单 点菜 就餐 付钱 Have you got a table for two, please？ 请问您有两个人的桌子吗？？ Have you booked a table？ 您预定餐桌了吗？ Have you made a reservation？ 您预定了吗？ smoking or non-smoking？ 吸烟区还是非吸烟区？ Would you like something to drink？ 您想喝什么？ Would you like to see the menu？ 您需要看菜单吗？ Excuse me, could I see the menu, please？ 打搅一下，我能看看菜单吗？ Are you ready to order？ 您现在可以点餐吗？ first course 第一道菜 maincourse 主菜 dessert 甜食 Could I have the bill, please？ 请拿账单来，好吗？ How would you like to pay？ 请问您怎样付款？