Jessie小鱼
酒店服务英语1) Words and expressions for daily use(日常用语) after在…之后 assure保证 about关于…… afraid害怕 against与…相对的 anything任何事 beg乞求 before在…之前 behind在…后面 begin开始 bitter苦的 bother打扰 book书,预定 ceiling天花板 clock钟 congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼叫,电话dark黑的,暗的 discount折扣 direction方向 downstairs下楼 day天,日子 date日期 delicious美味的 end终点 enjoy喜欢,享受 excuse借口 for为……fully满的 greeting问候 good好的 guest客人 give给 get得到,达到 go去half半 how…怎样 hotel酒店 happy高兴,快乐的 hope希望 house房子 hot热的 here这里 hour小时 help帮助 have有 it它 interrupt打扰know知道 think想 like喜欢 leave离开 last最后的,最近的 light灯,淡的 long长的 left左边 meet认识 massage按摩 message信息 mind介意,思想 madam女士 may也许 minute分钟 matter事件,麻烦 month月 meal餐number数字 name名字 night夜晚 nice美好的 now现在的 on在…之上 order点单 pardon原谅,重复 point点 percent百分比 past过去的 pleasure愉快,荣幸 quarter一刻,季度 regulations规章 report报告 right对的,右边的 room房间 second秒,第二 stay停留 same一样的 season季节 sweet甜的 sour酸的 salty咸的 signature签名 sign信号,签 side边 see看见 service服务 step脚步,台阶 smoke烟,抽烟 sir先生tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too也… taste品尝,品位 terrible糟糕的 take拿,取upstairs上楼 week星期 weekend周末 way路 worry担心 will将… wait等待 welcome欢迎 weather天气 yesterday昨天 year年2) Greetings 问候How do you do!Good morning/afternoon/evening!How are you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking & inquiring 征询用语Would you like to leave a message? 您需要留口信么?I beg your pardon? 您能再说一遍么?What do you think of our service? 您觉得我们的服务怎么样?May I know your name/room number? 能告诉我您的名字/房号么?May I take your order now? 现在可以点菜了么?May I have your signature please?/Please sign here.请签字。4) Arousing attention 提醒用语Mind your step. 请走好。After you. 您先请。Please don’t leave anything behind.请带好您的随身物品。Please don‘t smoke here.这里不允许吸烟。Here you are. 给您。Be aware of the ceiling, sir.小心头顶,先生。5) Expressing good wishes祝福用语Congratulations! 祝贺你!Merry Christmas! 圣诞快乐!Happy new year! 新年快乐!Have a good time!祝您愉快!Have a nice trip!祝您旅途愉快!Enjoy your stay!祝您住宿愉快!6)Service sentences 服务用语I’m at your service. 乐意为您效劳。Excuse me.打扰了。May I help you? 我能帮您吗?It’s my pleasure.这是我的荣幸。What can I do for you?有什么可以为您效劳?Sorry to interrupt you.对不起,打扰一下。Service hours are:7:00-23:00.我们的营业时间是7:00到23:00。7) Expressing thanks 致谢Thank you. 谢谢你!Thank you very much.非常感谢!Thank you for telling us. 谢谢您告诉我们!Thank you for waiting. 谢谢您的等待!Answer回答:You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. (请客人重复时)Excuse me for interrupting. (不得以打扰客人时).Sorry to have bothered you (打扰客人后).I'm sorry, A guest is waiting for me (中止谈话时用).I‘m sorry, The house is fully booked.(客满时用)Answer回答:That's all right. It doesn't matter.9) Farewell 告别Good bye!See you!Good night! 晚安!Hope to see you again! 欢迎下次光临!10) Directions 有关方向的表达How can I get to the ……?去XXX怎么走?Go upstairs/downstairs.上/下楼。It‘s on the second (third) floor.在二楼。This way, please. 请这边走。Turn left /right. 左/右转。It will be on your right hand side. 在您的右手边。11) About complaints 处理投诉用语Don’t worry. 不要担心。I apologize for this. 我为此事道歉。I‘m afraid it’s against the hotel‘s regulations. 对不起,这不符合酒店的规定。I'll report it to our manager. 我会把此事报告给经理。I assure you it won’t happen again. 我保证此事决不会再次发生。We‘ll give you a 10%(ten percent ) discount. 我们会给您打九折。I‘ll look into the matter. 我会调查一下。It won‘t be too long, sir. 时间不会太长的,先生。
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餐桌英语It's on me.(我请客。)It's my treat.(我请客。)Be my guest.(我请客。)一、用(Here's)to...表示:1.Here's to your health / success. 为你的健康 / 成功干杯!2.Here's to our friendship! 为我们的友谊干杯!3.Here's to Tom for his new job! 为汤姆的新工作干杯!二、用health, luck等表示:Good health! Good luck! All the best!例如:1.Your health, John—May you have a successful time in Manchester 为了你的健康,约翰,也祝你在曼彻斯特前程似锦!2.Helen raised her glass,“Good luck to you!” she said. 海伦举起酒杯,说道:“祝你好运!”三、主人或主持人邀客人喝酒时,通常用Cheers! Do the honors!例如:1.He raised his glass,“May you success! Cheers!” 他举起酒杯说:“祝你成功,干杯!”2.Pat, you do the honors and propose the toast. 帕特,你敬酒吧。四、在比较随便的场合,通常用Here's how!还有Happy landing!(美俚,原为空军用语)等。例如:Oh,come, come,David.Here's how!噢,来呀,来呀,大卫,干杯!五、在比较正式的场合,英美人有时也用一些外来语。例如:Prosit!(来源于拉丁语,意为May it do good! To your health/ good luck! etc. )六、在陈述句中,英美语通常用toast,round, drink to,drink a toast for / to, propose a toast for 等词表示。例如:1.Friends,I'll give you a toast——to our president! 朋友们,我给大家敬酒,为我们总统干杯!2.I now propose a toast to the friendship between our two people——to our friendship. 现在,我提议为我们两国人民的友谊干杯!you would no doubt be interested in Chinese cooking.你一定喜欢中国菜。Dinner is ready. Please come to the table.饭菜好了,请入席。What would you like to drink?你要喝什么?Mr. Taylor, which do you prefer, beer or wine? Mr. Taylor,你要啤酒还是葡萄酒。Wouldn't you care for something a little stronger? 你不介意喝点烈酒吧?Here's to our friendship and to your health, Cheers! 为我们的友谊和您的健康,干杯!Ah, here come the egg rolls.Ah,上春卷儿了。It tastes best when taken piping hot. 趁热吃好吃。Have some more, please 请再来点儿。To the success of your Guangzhou trip! 为你的广州之行成功干杯!May i help you get some pieces of sweet and sour fish? 我给你夹点糖醋鱼吧。No more, thank you, i'm really full. 够了,谢谢,我真饱了。I'm afraid i've had more than enough. 我吃的太饱啦May i fill your glass again? 要再给你加点酒吗?Try some of the cold dishes.吃点凉菜吧。Another course is coming up.另一道菜上来了。Just help yourself to whatever you'd like. 请随便挑你喜欢的吃。Since you don't help yourself, i'll help you with some fish balls. 既然你自己不下筷,我只好来帮你搛点鱼丸。This dish is delicious.I'm glad you like it.点菜就餐的次序:\找桌子 看菜单 点菜 付钱 离开Have you got a table for two, please? 请问您有两个人的桌子吗?Have you booked a table? 您预定餐桌了吗?Have you made a reservation? 您预定了吗?smoking or non-smoking? 吸烟区还是非吸烟区?Would you like something to drink?您想喝什么?Would you like to see the menu? 您需要看菜单吗?。“订餐”在英文中有两种说法,即to book a table 和make a reservation.在英国以及在其它很多国家,餐厅一般划分为吸烟区和非吸烟区。一进餐厅,服务员会主动征询客人的意见,然后引领客人前往所选择的区域就餐。Excuse me, could I see the menu, please? 打搅一下,我能看看菜单吗?Are you ready to order? 您现在可以点餐吗?first course/stasters 第一道菜/开胃菜maincourse 主菜dessert 甜食Could I have the bill, please? 请拿账单来,好吗?How would you like to pay? 请问您怎样付款?Language Notes在西餐厅就餐,菜单一般由三类不同的菜别组成。the first course或者starters是指第一道菜,往往是汤、一小碟色拉或其它小吃。第二道菜是主菜,fish and chips是鱼和炸土豆条,它同“roast beef and york shir pudding——牛肉布丁”、“shepherd spie——牧羊人的馅饼”一样,都是典型的英国传统菜肴。最后一道是甜食——或冷或热,但都是甜的。西方饮食习惯是先吃咸的,后吃甜的。西餐菜单名目繁多,有时不易读懂。遇到这种情况,可以请服务员解释一下。
猫熊奶奶
礼貌用语Polite expressions 注:expressions 英 [ɪk'spreʃənz] 美 [ɪk'spreʃənz] n. 表示; 表情( expression的名词复数 ); (数学) 表达式; 词; [例句]We can use our eyes and facial expressions to communicate virtually every subtle nuance of emotion there is.我们用眼睛和面部表情几乎就能传达出情感上的每一丝微妙变化。
少女心-
英语常用礼貌用语语言是传递信息和表情达意的工具。为了更顺畅的交流,为了建立良好的个人形象,为了避免交流中尴尬或冲突的发生,人们要使用礼貌用语,英语也是如此。n7Eus1Gn dN#Z 英语礼貌歌:|xFOQ0DS Hello! Hi!是"你好!",见面问好常用到。3`-W%a3N a'I4Z Goodbye!是"再见!",Good night!道"晚安!"。b}/c0czapZJ Pv同学多日不见面,相见问好"How are you?"。M/`.eQ1g_`*e| 答语常用"Im fine. Thank you."。)YHO6apn;c-Q#|D^初次认识新朋友,握手问好"Glad to meet you."。 9]8m'j Z9i!I6@ X打扰别人问问题,开口先说"Excuse me."。:u!j0R\|BM 别人关心帮助你,感谢用语"Thank you."。)Px)z3d T 致谢用语要牢记,Thats OK."没关系。"。uJ)` CE)A` 有了过错表歉意,Im sorry."对不起。"。kWk^pYsKR.P 客人来访把门开,Please come in."请进来。"。!{z,cd bCd Sit down, please. "请坐下。"。T-Ar!m7|B*hw6w!p Please have some tea . "请喝茶。"。!~gA%~a 征求意见和请求,"May I... ?"先开头。+}:Vl$EgM*z'r同意许可Yes. / Sure. / Certainly. / OK!别忘了。#q4K+CCXpcc 英文中一些常见的单词,如:thanks,hello,hi,sorry等,均属于最简单的英文礼貌用语。交谈时对方因感冒而打喷嚏,对方会说:"Excuse me",而你会说:"God bless you!"。来到商店,售货员会礼貌地问一句:"Can I help you, please?"。这些都是语言礼貌原则的体现。人们表达礼貌的方式多种多样。"PT-PO?B;\ 英文礼貌用语例句:-zD\S m1. I thought you were needing me, Mr. .Singer.(用过去时表示礼貌); t n%R i#MJoh 2. May I come in, please?(用情态动词表示礼貌); CU:r;R'b_ C3. Every piece of luggage has to be examined through.(用被动式表示礼貌);等等。e&} }ik,fz+e7j#G] 礼貌用语的运用:i p)u.hd3[|`Z3?HCan you pass me...? vs Give me...~ O#C"OB&qt8u 人们不喜欢别人支配他们去做事情,因此有时想直接得到你想要的可不是那么简单。换掉那些听起来是命令的语句,例如"Give me the newspaper",而使用"Can you pass me the newspaper?" w?@6S)b`z^ Could you give me five minutes? vs Go away.,W(U4h0twC你工作非常的忙,但是你的同事却请你帮忙。。。当你工作非常紧张而不能做其他的事情的时候,只说"Go away"肯定是不合适的。取而代之,使用以下的短语就能让每个人都觉得愉快了"Could you give me five minutes?" 4\jfl3E_l$ZExcuse me. vs Move..~&if&BC Z7V 让别人"Move out of the way"听起来特别的粗鲁而且这样说很可能会得到别人拒绝。下一次有人挡了你的路,你可以说"Excuse me"这样就能避免不愉快的情况出现而得到你期待的结果!x8B[ B|M^3K2z Im afraid I cant. vs No./`/i U p5h&xRy%Q有时侯要拒绝一个朋友的邀请非常的困难。只说"No"听起来很不礼貌。下一次你要表示拒绝却不冒犯别人的话就可以说, "Im afraid I cant." t6X h ?H HI would like... vs I want...;ybYxe b^,cs!~|/w 用下面的词表示请求常常被认为很不礼貌,"I want"。取代,"I want a cup of coffee",试着向服务生说,"I’d like a cup of coffee, please"。你就能得到你想要的咖啡同时别人的一个微笑了! #OCN-j%n,H Would you mind...? vs Stop it!|5H,uhOSVbfS7m如果有人做你不喜欢的事,而且可能还很不礼貌?你该怎样阻止他们呢?要想得到理想中的结果,不用大声叫嚣"Stop talking on your phone in the cinema!",只要客气对他们说,"Would you mind not using your phone in the cinema, please?" R;yC#k3^/~Can you hold, please? vs Wait.9uA9}C?`Td在电话中是否选择适当礼貌用语可以使对话更有效或中止对话。如果有人打电话来找人,不要说,"Wait"。而是,礼貌的问"Can you hold, please?"
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