迎候的英文

前台接待访客常用会话（1）许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm. 我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30. ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is. MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company. ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here. (DIALS) MARIA: Mr Shelli's Office. ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30. MARIA: Mr Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company. MARIA: Oh, yes, that's right. I'll come and fetch him now. ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now. MR HUSSEIN: Thank you. MARIA: Mr Hussein? MR HUSSEIN: Yes, that's right. MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office. 前台接待访客常用会话（2） 一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！ The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli. MR LI: Good morning. ROSE: Good morning. Oh, Mr Li. How are you? ' MR LI: I'm fine, thanks, and you? ROSE: Oh, busy as usual. Do you want to see Mr Shelli? MR LI: Yes, please. ROSE: Have you an appointment? MR LI: Er... No, I haven't. You see, I only arrived in the country this morning. ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down. MR LI: Thank you. (DIALS) MARIA: Mr Shelli's office. ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free? MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait? ROSE: Mr Shelli will be free about half past twelve. Can you wait? MR LI: What's the time now? ROSE: It's nearly 12: 00. MR LI: Oh that's fine. I'll wait. ROSE: (TO MARIA) Maria, Mr Li will wait. MR LI: Right. I'll fetch him when Mr Shelli's free. ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later. MR LI: Thank you. ROSE: Where are you staying, Mr Li? MR LI: At the Plaza. ROSE: The Plaza? MR LI: Yes, I usually stay there. 前台接待访客常用会话（3）公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。 MR LEFERE: Good morning. ROSE: Good morning. Can I help you? MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten. ROSE: May I have your name please? MR LEFERE: Paul Lefere… from the International Hotel Group. ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office. (DIALS) OPAL: Mr Ballito's office. ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment. OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor. ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you. MR LEFERE: Room 9 on the first floor. ROSE: That's right. The stairs are on the left. MR LEFERE: Thank you.

我是过来人，有几点可以指点下。一，首先，去之前，保证会用英语说你们产品的性能之类的，以防客户问到自己都不清楚。二，做一份方便自己的报价单，客户问你价格的时候，要以最快的速度报出价格，第一天客人大多只是拿目录和交换名片，之后几天陆续来洽谈，客人会拿几个产品问价格，FOB哪里，包装，CBM，各个集装箱能装多少，这样的问题。所以你要快速翻你报价表说出这些，同时客人问过哪一个货号，你一边回答他的问题一边把要点记录在你的笔记本上，和他的名片订在一起，就OK啦。三，英语嘛，问来问去都是那几句，客人来到摊位的时候，你可以说句Hello,有些客人英语也不是很好，反正如果有些客人说得快，你可以叫他说慢点，然后你如果有些不会表达，你可以结合手势和笔，老外大多是很友好的啦。自己好好把握哦

My mother will meet you in the house我妈妈到时候会在家中迎候你

硬气 迎亲 鹰犬 英气 迎娶 英语 英俊 英勇 英里 英寸 英文 英武 鹦鹉 颖悟 萦绕 硬实 硬是 应试 应山 应声 营生 硬手 蝇甩 硬水 应当 赢得 映带 应对 应付 迎风营房 应敌 应该 英国 营工 硬弓 颖果 荧光 鹦哥 影格应用 英语 营养 荧荧 应邀 应承 应酬 映衬 应城 迎春英才 鹰洋 樱花 婴孩 迎候 因故 英里 赢利 应力 营垒樱桃 硬挺 璎珞(啊~累死了)

A、Greetings & Farewells 迎候与道别

1、I`m very glad to see you.

很高兴见到你。

2、Welcome to Beijing (China).

欢迎到北京(中国)来。

3、Thank you ,please come again.

谢谢您，欢迎再来。

B、 General Responeses 一般性应答

4、Excuse me.

劳驾。(对不起。)

5、Yes?

什么事?

6、Sorry. (I`m sorry.)

对不起。

7、Thank you very much. (That`s kind of you.)

非常感谢。

8、Just a moment, please.

请稍候。

9、That`s quite all right.

没关系。

10、Do you like it?

你喜欢吗?

11、With pleasure.

乐意帮忙。

12、I see.

我明白了。

C 、Welcoming the Customer 迎 宾

13、Good morning (afternoon,evening)madame. Can I help you?

女士，早上好。(下午好，晚上好)您买什么?

14、Welcome to our shop.

欢迎光临本店。

15、Here you are.

给您。

D、 Suggestings About Sales 推销用语

16、How is it, madame(sir)?

女士(先生)，怎么样?

17、How do you like it?

这个怎么样?

E、 Selecting Goods 选购商品

18、Please do.

请。

19、Which one do you like best?

您最喜欢哪种?

20、Which colour do you prefer?

您比较喜欢什么颜色?

21、Would you like to try this on?

您愿意试穿一下吗?

F、 Payments & Receipts 收付款

22、The bill , please.

请结帐。

23、Here is your chang, please check it.

这是找给您的钱，请点一下。

G、 Packing 包 装

24、Would it be all right? (will it be all right?)

这样可以吗?

H、 Refund & Exchange 商品退换

25、We`re sorry , we can`t refund your money.

对不起，我们不能退钱。

26、We`re sorry , we will exchange it.

对不起，给您换个新的。

27、We`re sorry，it`s our policy.

很抱歉，那是我们的规定。

I、 Business Hours 营业时间

28、We`re open from 9a.m. to 9 p.m.

我们的营业时间从早上9点到晚上9点。

29、We`re open untill 8 p.m.

我们营业到晚上8点。