范范20130108
电话礼貌英语用语
电话礼仪或许你懂一点,但是现在如果你和外国人打交道那你懂得英语的电话礼仪吗?下面是我为大家整理的英文接电话礼仪,希望能够帮到大家哦!
基础会话
1. leaving a Message (留话)
学习重点:找某人听电话
表示某人不在
表示要留话
留下自己的联络处
询问如何拼对方的姓名
会话1
留下联络处
A:This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.
我姓邓,台湾的Robert邓。请您们主任听电话。
B:Mr. Jones is not in right now. May I take a message?
Jones 先生现在不在,您要不要留话?
A:Yes. Could you ask him to call me at the Hilton Hotel, Room No. 579?
好,请转告他打电话到希尔顿店,579号房来找我,好吗?
B:Certainly, Mr. Deng. Hilton Hotel, Room 579?
没问题,邓先生,希尔顿579号房吗?
A:That’s right. Thank you.
没错,谢谢您。
词语
1.This is……我是……。在电话中说明“我是谁”时,是用“This is……”,而不是“I am”。
2.I‘d like to……等于“I would like to……”——“我想……”。“would like”为“want”的客气用法。
3.speak with …… 找……听电话;与……讲话
4.in 在(家、办公室)中。此处的“in”不是介系词,而是副词。
5.right now 现在。“right”为副词,意思是“正是”,为强调的用法。
6.take a message (帮人)留话。“take”是“记下;记录”,“message”是“口信;传话”。
7.No n. “No”是“number”的缩写,通常放在数目字的前面,表示“第……号”,如“No. 3”,即是“第三号”。
8. certainly adv. 当然可以;好(口语用法)
关键句型
CALLER:请转告他打到……找我
Could you ask him to call me at……?
这句型适用于找不到对方,或对方有事不能前来接听时,留下自己的联络处,请其回电。
“at”之后可接地点或电话号码。“could”是请求或征询时的助动词,用于请求、委托时,语气谦和客气。
同义句
Would you tell him to call me at……?
Could you inform* him that I can be reached* at……?
Would you have him get back to me* at……?
inform v. 通知
reach v. 能联络得到
get back to (someone) 回(某人)电话
RECEIVER:他不在,您要留话吗?
I take a message?
这句话适用于“某人”只是暂时不在,而仍会回来之时。请对方留话即表示自己将告知“某人”,请其主动联络,而不必劳烦对方再打来。“may”是用于请求或征询时的助动词,也可用“can”代替,不过“may”在语气上较为客气。
同义句
Mr. Jones is out* at the moment*. Would you like to leave a message?
Mr. Jones is not available* right now. May I give him a message for you?
Mr. Jones is away from his desk*. Can I take a message?
out adv. 外出;不在
at the moment 现在;此刻
available a.是指“找得到人;在此处”的意思
away from one’s desk不在位子上
1、A Longer Message
记录较长的留言
2、G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a message for him?
旅客:我想和3301房间的 White先生通电话,但是没有人接,我能给他留言吗?
3、R:Certainly.The message is for...?
接待员:当然可以。请问您给谁留言......?
4、G:Bob White in Room 3301.
旅客:3301房间的` Bob White先生。
5、R:3301.Go ahead,please.
接待员:3301,请继续说。
6、G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled. I'll see him again in Guangzhou next Monday.
旅客:请告诉White先生明天在北京召开的会议取消了,我下星期一在广州与他见面。
7、R:I'm sorry,would you repeat that please?
接待员:对不起请您重复一下好吗?
8、G:Tell Mr.White the meeting in Beijing tomorrow is canceled and I'll see him in Guangzhou next Monday.
旅客:告诉White先生明天在北京召开的会议取消了,我下星期一将在广州与他见面。
9、R:Meeting in Beijing tomorrow is cancelled and you'll see Mr.White in Guangzhou next Monday. Is that right?
接待员:明天在北京召开的会议取消了,您将在下星期一与他在广州见面。是吗?
10、G:That's right.
旅客:是的。
11、R:May I have your name please,sir?
接待员:请告诉我您的名字好吗?
12、G:Bill Thompson.
旅客:比尔。汤姆森。
13、R:Bill Thompson.Thompson?
接待员:比尔。汤姆森 Thompson?
14、G:That's right.
旅客:对。
15、R:Is there anything else?
接待员:您还有别的事吗?
16、G:No,thank you.
旅客:没有了,谢谢。
17、R:I'll give Mr.White the message as soon as he returns.
接待员:White一回来,我就把留言条给他。
18、G:Thank you.
旅客:谢谢。
19、R:You're welcome.
接待员:不客气。
20、G:Goodbye.
贵州米粉
接电话常用英语句型
情况八:对方希望你替他/她传话,但你想拒绝 May I leave a message? 我能否留个话?
You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗?我的英文不是非常好,我不想听错话。你介意稍后再打来吗?我很抱歉。
If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话,能否请你再打一次,然后在录音机上留言?我的英文不是很好。
情况九:打电话的人要找的'人是别人,请对方稍等
Is Brandon there? Brandon在吗?
Yes, he is. One moment, please. 他在。请稍等。
Hold, please. 请稍等。
Hold on, please. 请稍等。
Let me see if he's here. Hang on. OK?
我看看他在不在。等一下,好吗?
情况十:对方打错电话
Can I speak to Alexander Walker?我可以和Alexander Walker说话吗?
Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker?抱歉,这里没这个人。
I'm sorry. I'm afraid you've got the wrong number. 抱歉,恐怕你打错电话了。
What number did you dial? 你刚才拨的号码是多少?
情况十一:要求跟刚刚已经通过话的人再讲话
Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢?我忘了跟她讲一件事。
Sure. I'll go get her. 当然!我这就去叫她。
情况十二:电话打不通
Did it go through? 打通了吗?
The line was busy. 电话忙线。
I got the busy signals. 电话忙线。
情况十三:(因自己忙等原因)请别人去接电话
Paul, can you answer the phone? I'm busy. Paul,你能不能去接电话?我在忙。
Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话?我现在不能接。
Yes, dear. 是的,亲爱的。
情况十四:接到无人电话(就是打来了却不说话的那种)
Who called? 谁打来的?
No one. He hung up on me. 没人。他把电话挂了。
Wrong number, I guess. He hung up without saying a word. 打错了,我想。他一句话也没说就把电话挂了。
附:以下是几个录音机留言的参考范例。
a、范例一
Hi! This is Abby. I'm not home right now. Please leave a message. 嗨!我是Abby. 我现在不在家。请留言。
b、范例二
Hi! This is 555-5555. We're not here. Please leave your message. Thank you. 嗨!这里是555-5555.我们现在不在。请留言。谢谢!
c、范例三
Hi! This is Brenda. I can't come to the phone at this time. Please leave a message and I'll call you back as soon as possible. 嗨!我是Brenda. 我现不能接电话。请你留言。我会尽快回你的电话。
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