奋斗的小俊俊
想要处理的酒店投诉英语情景对话及语句如下：1.I'm sorry to hear that, madam.听到这件事我们真是很抱歉。2. I'm sorry，it's the policy of our hotel. I hope you will understand.对不起，我们店也有这个规定，希望您能理解。3. I'm terribly sorry, madam. I'll attend to it at once.非常抱歉，女士，我马上就去处理。4. Mr. Smith, we are sorry to have kept you waiting.史密斯先生，实在对不起，让您久等了。5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.实在对不起。我会报告给经理，他会马上处理的。6. Sorry, sir. I have advise you not to do so. It's against our regulations.对不起，先生，去劝您别这样做，这违反我们的规定。7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.我很抱歉给你造成的不便。我会找人把淋浴修好的，把浴盆擦干净，地板擦干，并尽快把浴室备品给您送到房间。
CSYMiracle
20分 求英语情景对话`酒店投诉人物:经理( hotel manager),客人(guest)`G; May I speak to the hotel manager please?M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you?G: Hi. My name is lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.M: I am sorry to hear that. Could you tell me exactly what it is all about?G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries. They just threw a pamphlet at the desk and went on their chatting. That is very unprofessional. M: Mrs. Wang, I applogize for what had happened. I will look into it and give you a reply as soon as possible.G: Thank you for your attention in this matter .I really appreciate that.M: Gould you give me a number that I can reach you?G: 123-456-789M: ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye!G:bye!
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