做前台的常用英语

公司前台文员常用英语口语 1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称.例如： “Hello,this is Information Desk.” 这里是问询处. “Information Desk speaking.May I help you?” 问询处,请问您要服务吗? 2.打错电话时 如果是外线打错时,可以回答： I am afraid you have the wrong number. 不好意思,您打错电话了. This is the LI JIA Hotel,2234-1156. 这里是丽嘉酒店,电话是2234-1156. 如果是总线转错内线时,可以回答： This is Room Reservations.I’ll transfer your call to Restaurant Reservations. 这里是客房预约处,我帮您转接到餐厅预约柜台. I am afraid this is a direct line.We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156,please. 不好意思,这是直接电话.我们无法为您转接中式餐厅.请您改拨2234-1156,好吗? 3.当负责的工作人员不在时 1/14 I am afraid Mr.Lin is out at the moment.He should be back around 5 p.m. 不好意思,林先生现在外出.他应该会在下午5点左右回来. I am afraid Mr.Hao is on another line.Could you hold the line,please? 不好意思,郝先生正在讲电话.请您在线上稍侯好吗? I’ll tell him to call you back when he returns. 他回来时,我会请他回电. May I have your name and phone number,please? 请告诉我您的大名和电话好吗? 4.当会话结束时 结束电话中的对话时,不可以简单说“bye-bye”,最好说： Thank you for calling. 感谢您的来电. You are welcome,sir. 先生,不客气. We look forward to hearing from you. 我们静候您的佳音. Please contact me if you have any further questions. 如果您有任何其他问题,请和我联络. 前台常用到的简单英语对话 Good morning/afternoon!早上好/下午好 2/14 Hi!Can I help you?/How can I help you?/Are you being helped? 你有什么事吗? Did you make an appointment with him/her? 你跟他/她预约了吗? What's your name? 你叫什么名字? How to spell your name? 怎么拼写你的名字? May I see your ID,please? 你有证件吗? Give me one second please./ 请稍等 One moment please,let me call him/her first. 稍等,我给他/她打个电话. I'm sorry.He is busy right now.Would you like to call back later? 对不起.他正忙.您过一会再打来好吗? He was here just now.He just stepped out. 他刚才还在这.他刚出去. Would you like to leave a message? 您要留言吗? I'm sorry.He is talking on the phone now.Please call back later. 对不起,他在打电话.请过会再打来. May I know who is calling? 请问您是哪位? Nobody answered the phone. 没人接电话. Please sign your name here. 请在这签名. Take care! 保重! Have a good day! 开心 Have a nice weekend! 周末开心 Have a good one!